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SPECTRUM IT HUB LIMITED

Managed Testing Services (Operational & BAU)

Managed testing services providing a governed, supplier-operated testing execution capability for live and steady-state digital services. The service delivers continuous functional and regression testing, coordinated across releases and suppliers, producing execution evidence to support controlled change, service stability and buyer-owned release and operational decisions.

Features

  • Ongoing execution of functional and regression testing
  • Dedicated managed testing team for live services
  • Planned test execution aligned to BAU change cycles
  • Central test coordination across multiple suppliers
  • Continuous regression protection for live environments
  • Controlled verification of fixes before release
  • Stable testing capacity without repeated mobilisation
  • Release-aligned execution planning and control
  • Managed defect re-test and closure verification
  • Operational testing governance and escalation control

Benefits

  • Protects live services from regression during change
  • Maintains test coverage across ongoing BAU activity
  • Reduces operational risk during frequent releases
  • Prevents quality degradation over service lifetime
  • Improves confidence in release readiness decisions
  • Stabilises testing in multi-supplier environments
  • Detects defects earlier in BAU change cycles
  • Eliminates repeated ramp-up and handover costs
  • Improves control over operational testing outcomes
  • Provides predictable, governed testing capability

Pricing

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at arif.s@spectrumithub.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

1 4 6 0 8 6 3 2 7 4 7 6 7 5 9

Contact

SPECTRUM IT HUB LIMITED Arif Basha Shaik
Telephone: +44 7468 341880
Email: arif.s@spectrumithub.com

About the service

Service categories

Cloud Support Services

Quality Assurance and Performance Testing

  • Assurance/testing design
  • Infrastructure performance testing

Test automation

  • Development
  • Implementation

Performance testing

  • Load Testing
  • Stress Testing
  • Volume Testing
  • Soak Testing
  • Scalability Testing
  • Capacity Planning

Operational readiness testing

  • Accessibility testing

Service scope

Service constraints
Managed testing depends on stable environments, suitable test data, agreed scope and clear delivery ownership. Buyers must provide priorities, release plans and timely access to systems and interfaces. The service does not include software development, defect remediation, acceptance authority, release approval or specialist assurance such as security or performance testing unless separately agreed. Environment instability, dependency constraints or late scope changes may affect testing coverage and execution confidence.

User support

Email or online ticketing support
Yes
Support response times
Support requests are acknowledged within 2 working hours during standard support hours (09:00–17:00 UK time, Monday to Friday, excluding UK public holidays). High-priority issues impacting active testing activities are acknowledged within 30 minutes. Out-of-hours or weekend requests are acknowledged within 4 hours. All support interactions are logged and tracked through agreed communication channels until resolution.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 AAA
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
Yes
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
WCAG 2.2 AAA
Web chat accessibility testing
Web chat accessibility has been tested with users employing assistive technologies including screen readers (JAWS, NVDA and VoiceOver), keyboard-only navigation, screen magnification, speech-to-text tools and colour-contrast adjustments. Testing validated core interactions such as initiating chats, navigating conversation history, sending messages, receiving responses, and escalating from automated to human support. Usability testing included users with visual, motor and cognitive impairments to assess focus order, clarity, error handling, timing controls and consistency. Identified accessibility issues were remediated and re-tested to confirm compliance with WCAG 2.2 AAA criteria. Accessibility testing is repeated following material changes to the web chat service to maintain ongoing compliance.
Support levels
Support is provided through tiered service levels appropriate for cloud-hosted assurance and testing services. Standard Support is included and provides email, ticketing and web-chat assistance during published support hours, with defined response targets for routine and high-priority issues. Enhanced Support is available where extended hours or faster response times are required for critical testing phases, such as acceptance testing or release activities. Premium Support can be provided for services requiring 24/7 availability, senior engineering access, or accelerated issue resolution during time-critical delivery windows. Where paid support levels apply, scope, availability and response targets are agreed in advance. Support levels are designed to align with buyer operational needs without imposing unnecessary overheads.
AI chatbot
Yes

Supplier type

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Developed Vetting (DV)

Pricing

Discount for educational organisations
Yes

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
Tester (QAT) £369.00 £99.00
QAT analyst £506.00 £180.00
Senior QAT analyst £644.00 £216.00
Lead QAT analyst £850.00 £270.00
Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £369.00 £99.00
Test engineer £506.00 £180.00
Senior test engineer £644.00 £216.00
Lead test engineer £850.00 £270.00
Test manager
Role level UK Rate Offshore Rate
Test manager £950.00 £360.00
Head of test £999.00 £450.00

Standards and certifications

ISO/IEC 27001 certification
Yes
ISO/IEC 27001 accredited by
ISO Accelerator
ISO/IEC 27001 accreditation date
Tuesday 21 February 2023
What the ISO/IEC 27001 doesn’t cover
The ISO/IEC 27001 certification covers the Information Security Management System for the provision of IT solutions. Activities or services that fall outside the defined scope of providing IT solutions or any services not delivered under the organisation’s Information Security Management System are not covered by this certification.
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
ISO 9001 certification accredited by
ISO Accelerator
ISO 9001 accreditation date
Tuesday 11 October 2022
What the ISO 9001 doesn’t cover
The ISO 9001 certification applies to the Quality Management System for the provision of IT solutions. Any activities, services or operations that fall outside the defined scope of providing IT solutions are not covered by this certification.
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber Essentials Certificate Number
91e650ff-c791-48ac-b554-2fd527f5a6e0
Cyber essentials plus
Yes
Cyber Essentials Plus Certificate Number
66d11025-4f0e-4a49-9af2-8d44da93757e
Other security certifications
No

Social value

Mission: Kick start economic growth

To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Plans for positive actions with community groups.
  • Measures for making facilities used in the delivery of the contract available for community groups, education or training
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
  • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
Mission: Make Britain a clean energy superpower

To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at arif.s@spectrumithub.com. Tell them what format you need. It will help if you say what assistive technology you use.