In-Form Solutions
Requirements Definition, User Experience/ User Journeys Services
All changes, especially when exploring Cloud solutions, should properly define “what success looks like”. This might be high level and evolved in an Agile manner or detailed, as with Waterfall techniques. What is critical is to understand the outcome from a user perspective. We offer all these approaches.
Features
- Driven by British Computing Society’s standards for Business Analysis.
- Creative and innovative approach to requirements elicitation.
- Use of techniques including MoSCoW prioritisation, user stories and storyboarding.
- Includes value chain/ capability mapping.
- Stakeholder identification and engagement to ensure multi-faceted views.
- Effective categorisation through separation of functional, non-functional and technical.
- Analysis conducted with a view to ongoing requirements management.
- Strong focus on future state to help envision potential benefits.
- Articulation of requirements that is benefits and outcomes based.
- Multiple elicitation processes for users, services, processes and scenarios.
Benefits
- Tailored approach based on scale and stage of programme/ project.
- Best practice methodology that can be adopted by all organisations.
- Engaging approaches that drive enthusiasm and momentum for a project.
- Extensive experience of requirements definition for business cases and projects.
- Assurance that projects are initiated on justified needs.
- Effective management of user expectations.
- Transparency of process to gain consensus across stakeholders.
- Internal peer-reviews with subject matter experts to ensure comprehensiveness.
- Both rapid and detailed approaches based on project need.
- Knowledge transfer to internal staff on definition techniques.
Pricing
£320 to £1,600 a person a day
Service documents
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Framework
G-Cloud 14
Service ID
1 4 6 2 6 7 2 8 5 0 3 1 9 6 1
Contact
In-Form Solutions
John Griffiths
Telephone: 01543 560 280
Email: info@in-formsolutions.com
Planning
- Planning service
- Yes
- How the planning service works
-
Planning is a key part of our service. We work with customers to assess their needs, develop the best options, which is not always full Cloud straight away, and to plan the project from start to finish, ensuring that they and their staff are involved at all stages.
We support customers in the implementation of change management and monitoring to ensure the systems are achieving their stated aims and objectives and to improve performance. We also help by undertaking full evaluations of new services or schemes. - Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- Training is provided through ongoing knowledge transfer and mentoring as well formal training sessions. We determine the training required through training needs analysis and develop materials to assist staff at all levels. We understand that often training needs continue beyond the initial project and offer that with assurance/ critical friend arrangements.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- We provide help to customers plan and migrate to new services and systems by ensuring that they understand each step, have documentation to support it and understand we are on hand at all times. The fundamental issue is always data, where you currently have it and how easily is can be migrated.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Our support is designed for the Cloud support services provided and uses our wider team as well as those delivering the work.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
Fighting climate change
We encourage and facilitate joint collaboration, particularly where common needs exist to create improved health outcomes. E.g., in our commissioning roles for Jersey and Gibraltar, we commission on each island behalf with centres of excellence such as Guys & St Thomas’s based upon common patient accommodation and service delivery needs. We hosted and held regular inter-island health conferences, creating joint collaboration and improved health outcomes for each community. Attendees were able to learn and share best practice, build closer relationships, develop new contacts and skills, benchmark resources and work collaboratively together.
Under this procurement we commit to sharing wider social value information through
• sharing of best practice,
• arranging site visits,
• hosting conferences, workshops, and roadshows, and
• international comparisons to explore alternative innovative ways of working. E.g., we supported Pan-Merseyside Health & Care organisations to transition a diverse range of community services, involving several CCG’s, local authorities, primary care networks, Trust providers, not-for-profit organisations, and other professional advisors.
Climate change: Our ISO14001 Environmental Management, ISO9001 Quality Management, Cyber Essentials Plus), NHS Toolkit compliant and Carbon Reduction Plan (CRP) evidence our organisational commitment to social responsibility. We commit to
• Annual 15% target reduction in carbon reduction, sustainable waste management, and energy efficiency for 40% of our future framework contracts in year 1 (rising to 60% by term end).
• Sharing wider sustainability information by personal introductions to best practice, connections and holding workshops to disseminate knowledge and develop ideas.Tackling economic inequality
We encourage and facilitate joint collaboration, particularly where common needs exist to create improved health outcomes. E.g., in our commissioning roles for Jersey and Gibraltar, we commission on each island behalf with centres of excellence such as Guys & St Thomas’s based upon common patient accommodation and service delivery needs. We hosted and held regular inter-island health conferences, creating joint collaboration and improved health outcomes for each community. Attendees were able to learn and share best practice, build closer relationships, develop new contacts and skills, benchmark resources and work collaboratively together.
Under this procurement we commit to sharing wider social value information through
• sharing of best practice,
• arranging site visits,
• hosting conferences, workshops, and roadshows, and
• international comparisons to explore alternative innovative ways of working. E.g., we supported Pan-Merseyside Health & Care organisations to transition a diverse range of community services, involving several CCG’s, local authorities, primary care networks, Trust providers, not-for-profit organisations, and other professional advisors.
Tackling inequality: We comply with the “Good Work Plan” guidance, regularly supporting staff with training days (including social value), encouraging clients to join this and other best practice codes (Prompt Payment Code, the Armed Forces Covenant). We promote Apprenticeships and University Internships and through our extensive network, we signpost clients to local charitable organisations who are delivering programmes to further address skills needs (communities/employers).
Pricing
- Price
- £320 to £1,600 a person a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@in-formsolutions.com.
Tell them what format you need. It will help if you say what assistive technology you use.