FUJITSU SERVICES LIMITED
Fujitsu Microsoft M365 Delivery Service
Fujitsu’s service provides Modern Workspace Transformations help you address hot topics such as displacing traditional security or compliance products with Microsoft features, helping you adopt technologies such as Microsoft Managed Desktops, Windows 365 as well as implementing new features and functions such as a Zero Trust policy through digital transformation.
Features
- Consultancy led engagement to ensure business value targets are identified.
- A Customer Journey Mapped delivery of identified target business outcomes.
- Culture change underpinning organisational digital transformation and improving productivity.
- Scalable transformation cost model and approach to match delivery expectations.
- Secure by design solutions delivered in line with regulatory requirements.
- Proven methodologies for migration to cloud based Modern Management solutions.
- A dedicated team of M365 experts using industry leading tooling.
- Hypercare to smooth the transition from deployment to managed services.
- Owning complexity to help remove your legacy technical debt.
Benefits
- Proven experience supporting early adopters and addressing digital transformation.
- Accelerated transformation to a Modern Workspace and to digital solutions.
- Delivering innovative services that match user experience with technical delivery.
- Over 30 years of public sector and government transformation experience.
- Fujitsu Transformation services have an excellent reputation for handling complexity.
- 35+ years large scale M365 Transformation and Managed Service experience.
- Official, Secret and above communications can be delivered, upon request.
- Over 600 engineers with 300 Microsoft specialists across multiple disciplines.
- 1037 customers using M365. 75% using transformation and managed services.
- Agile transformation to maximise the benefit of customers’ M365 licenses.
Pricing
£4.32 a user a month
Service documents
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Framework
G-Cloud 14
Service ID
1 4 6 4 5 1 8 4 3 3 5 1 3 0 8
Contact
FUJITSU SERVICES LIMITED
Sam Skinner
Telephone: 07867829234
Email: government.frameworks@fujitsu.com
Planning
- Planning service
- Yes
- How the planning service works
- The M365 Delivery Service, Customer Journey Builder is the start of the journey that Fujitsu and the customer jointly plan to ensure that Fujitsu delivery realises all the benefits that M365 can offer aligned to a customer’s strategic goals and future roadmap to the delivery of a Modern Workspace. The creation of a Customer Journey Map can be facilitated to map transformation deliverables to the customers’ business requirements and value.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- M365 End User Persona Workshop
- M365 Business Value Management
- M365 Transformation Technology Planning
- M365 Transformation Network Planning
- M365 Health Check
- M365 Security Workshop
- M365 Identity and Access
- M365 Compliance Workshop
- M365 Journey Map Creation
Training
- Training service provided
- Yes
- How the training service works
- Training can be provided on a per customer basis. Requirements will be reviewed as part of the Assessment (Scoping) and Planning service.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Fujitsu capture the current user environment as including any infrastructure, applications, data, workloads and security architecture and policies. Using our best practice blueprints we identify any improvements against best practice which we can then apply using our unique “as a service” approach to change using Configuration as Code. Fujitsu has demonstrable experience supporting Modern Workspace early adopters addressing hot topics such as displacing traditional security or compliance products with Microsoft features, helping customers adopt technologies such as Microsoft Managed Desktops, Windows 365 as well as new features and functions such as a Zero Trust policy through digital transformation. Fujitsu have considerable experience of M365 user, data and application migration to the cloud as well as full M365 tenancy migrations.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
The Fujitsu M365 managed services and delivery teams have the following process:
§ MSR – Monthly Service Review where we provide information about service performance, highlights, and further improvement plans.
§ C-SAT – Customer Satisfaction Survey where we request feedback from customer regarding satisfaction with service and desired areas for improvement.
§ QBR – Quarterly Business Review that is held with customer where we share key highlights with the customer and get the feedback on improvement areas.
§ CSI Plan – Continuous Service Improvement plans that are maintained and executed based on inputs from operational metrics, C-SAT and MSR.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security incident management
- Security audit services
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
-
CSP Licences will be supported during Normal Working Hours.
Provision of CSP Licence Management will be provided via the Supplier Account Team who will be the initial point of contact. The Supplier Account Team shall provide First Line Support and liaise with the End User where necessary; and where possible attempt remote resolution of Incidents and address any Service Requests.
As a part of First Line Support, where the Incident cannot be resolved or a Service Request responded to directly by the Supplier, the Supplier Account Team will liaise with Microsoft to seek instruction.
In this event, Fujitsu's responsibility shall be limited to providing a resolution to the Incident and / or response to the Service request as soon as reasonably possible and only to the extent that Microsoft is able to provide instruction and guidance to enable a resolution or provide a response.
Service scope
- Service constraints
- Any constraints will be identified during the planning (Journey Mapping) exercise with the customer.
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- Online ticketing is answered within 24 hours. Email is answered within 48 hours. Weekend response times are subject to contract.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
- See Customer Experience Centre Service Definition for further detail. Different browser and devices, in alignment with WCAG 2.1 AA. Requirement areas covered- Perceivable: Adaptable and Distinguishable. Operable: Keyboard Accessible and Enough Time and Input Modalities. Understandable: Readable, Predictable, Input Assistance. Robust: Compatible.
- Support levels
- See Customer Experience Centre Service Definition for further detail. A Service Delivery Manager will be established before service commences. Standard service desk hours are 9am to 5pm Monday to Friday excluding public holidays. Additional hours can be provided although we strongly recommend use of CEC's digital channels.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- All M365 cloud and on-premise platforms can be supported
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Bureau Veritas
- ISO/IEC 27001 accreditation date
- 06/01/2022
- What the ISO/IEC 27001 doesn’t cover
- All reference control objectives and controls of the standard are in scope, and all aspects of the offerings
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.Covid-19 recovery
Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.Tackling economic inequality
Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.Equal opportunity
Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.Wellbeing
Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.
Pricing
- Price
- £4.32 a user a month
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at government.frameworks@fujitsu.com.
Tell them what format you need. It will help if you say what assistive technology you use.