BOXXE LIMITED

boxxe - ZeroFox Cyber Threat Intelligence & Digital Risk Protection Services

ZeroFox delivers AI-enabled threat detection, proactive threat disruption, and threat remediation across multiple digital channels with 24x7x365 managed security operations. We secure your external digital footprint, detect disinformation, mitigate risks; through identifying and countering phishing, credential theft, data leaks, impersonations, and brand hijacking.

Features

• Real-time threat intelligence across open web and dark web
• Digital Risk Protection (DRP) for brand impersonation and counterfeits
• Domain protection with phishing and scam blocking capabilities
• Executive protection against deepfakes, doxing and privacy risks
• Automated takedown orchestration against malicious domains and malicious apps
• Global disruption network, disrupt attackers infrastructure via leading security providers
• 24/7 SOC: alert review validation, alert escalation, proactive threat disruption
• Deep web and dark web online monitoring with analyst support
• Intelligence feeds for seamless SIEM SOAR integration
• External Attack Surface Discovery for internet-exposed digital assets

Benefits

• Detect external threats faster than traditional security tools
• Reduce security team workload with automated alert management
• Reduce customer impact: proactive disruption of phishing attacks
• Fraud prevention: remove fraudulent content through global takedown network
• Discover hidden security risks across your digital footprint
• Protect brand reputation with continuous social media monitoring
• Consolidate threat intelligence into existing security workflows
• User protection: minimize executive exposure to personal security threats
• Fast resolution: incident response mitigation with expert analyst support
• Service optimisation: prevent data breaches from forgotten cloud services

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@boxxe.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

146630030390193

Contact

Abdul Rokim
01347 812100
tenders@boxxe.com

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  • Security analytics
  • Governance, risk and compliance

  Network security

  • Trusted network access and protection
  • Active application security

  Data security

  • Information protection
  • Digital trust
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Service availability target: 99.0% platform availability per calendar month. Support hours: 24x7x365 for SOC operations and platform support. Scheduled maintenance communicated in advance. Protected assets (brands, domains, executives) cannot be reallocated once provisioned. Service delivered as standardized bundles with optional add-ons.
• System requirements:
  • Modern web browser (Chrome, Firefox, Safari, Edge: current/previous version).
  • Email capability for alert notifications.
  • For API integration: technical resources familiar with RESTful APIs.
  • Internet connectivity for platform access.

User support

• Email or online ticketing support: Yes
• Support response times: Full SLA Available, below initial response times based on priority:; P1 - 4 hours.; P2 - 8 hours.; P3 - 2 business days.; P4 - 2 business days.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard Support:; 24x7 Alert Review, Validation and Escalation;; Standard Launch and 24x7 Support;; Access to Global Intelligence Collection (GIC);; Advanced AI Analysis Including Computer Vision, NLP, Image Analysis, Machine Learning.; Extended Support Options:; OnWatch Expert:; Named TI Analyst, 20 hours/wk to perform as an extension of your security operations team.; OnWatch Expert Advanced:; Named TI Analyst, 40 hours/wk.; Dark Ops Managed Service:; Dark Ops Specialist, 20 hours/wk. (US or UK based).; TAM: (Part Time through to dedicated).
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Service on-boarding includes:; • Kick-off meeting with key stakeholders; • Assignment of dedicated Customer Success Manager for initial 90 days; • Configuration of protected assets (brands, domains, executives); • Integration of Platform Alerts & Takedown API Connector if required; • Access provisioning for authorized users; • Training on platform usage and alert management; • Documentation package including user guides and API documentation
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Online "University"
• End-of-contract data extraction: All Alert Data can be exported via standard reports in the platform to csv.; Other content (if needed), can be exported via API or copy/paste.
• End-of-contract process: Service termination follows contract terms. Notice period as specified in contract with continued service delivery during notice period. Data export capabilities provided for customer records. Orderly wind-down of monitoring services with final reporting and closeout documentation. Platform access removed upon contract conclusion. No early termination fees unless specified in Commercial Terms.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: We use Docebo for documentation and training:; Docebo’s accessibility strategy is aligned with the Web Content Accessibility Guidelines (WCAG), which serves as the benchmark for compliance with major international accessibility regulations. Dococebo is actively working towards compliance with the requirements of widely recognized legal frameworks, such as Section 508 (USA), EN 301 549 (EU), the European Accessibility Act (EAA), and the Accessible Canada Act.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile service focused primarily on Executive Protection
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Standard GUI
• Accessibility standards: None or don’t know
• Description of accessibility: The platform offers universal accessibility for teams by providing a consistent user experience on both desktop and mobile devices.; As the platform is accessed through a browser, it is possible to change browser settings to make content easier to read, use a screen reader to ‘read’ (speak) content out loud, use a screen magnifier to enlarge part of a screen and use voice commands to navigate a website.; If you encounter specific accessibility issues or require assistance with the login process, you can contact ZeroFox support directly using the information provided to customers
• Accessibility testing: A VPAT report is available on request which contains details on accessibility and testing.
• API: Yes
• What users can and can't do using the API: The ZeroFox API enables users to: retrieve threat alerts and intelligence data, submit and track takedown requests, query the threat intelligence data lake, integrate with SIEM/SOAR platforms, export search results and reports. Native application connectors are available for major security platforms. API documentation includes full endpoint specifications, authentication methods, and example code.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Users can customise monitoring rules and alert thresholds, configure protected assets (brands, domains, executives), create custom threat intelligence searches, set up automated integrations with existing security tools via API, define notification preferences and escalation workflows, and access granular audit logs for compliance tracking.

Scaling

• Independence of resources: The ZeroFox platform is built on scalable cloud infrastructure designed to handle variable demand across thousands of customers. Our architecture uses auto-scaling capabilities to ensure consistent performance regardless of concurrent user activity. We maintain strict resource allocation and performance monitoring to guarantee service levels. The platform processes over 1 trillion rows of data and 35+ million IOCs monthly while maintaining 99.0% availability.

Analytics

• Service usage metrics: Yes
• Metrics types: ZeroFox commits to make the Platform Available, as measured by ZeroFox over the course of each calendar month during the term of an Order, at least 99.0% of the time, exclusive of any time the Platform is not Available as a result of one or more Availability Exceptions (the “Availability Requirement”). “Available” means the Platform is available for access and use by Customer and its Authorized Users over the internet.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: ZeroFox

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can export data through the platform interface in multiple formats including JSON, CSV, and PDF. API access enables automated data extraction and integration with customer systems. Threat intelligence reports, alert histories, and audit logs can be exported. Upon contract termination, customers receive assistance with bulk data export to ensure business continuity.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: ZeroFox commits to make the Platform Available, as measured by ZeroFox over the course of each calendar month during the term of an Order, at least 99.0% of the time, exclusive of any time the Platform is not Available as a result of one or more Availability Exceptions (the “Availability Requirement”). “Available” means the Platform is available for access and use by Customer and its Authorized Users over the internet.
• Approach to resilience: Available on Request.
• Outage reporting: Planned maintenance and outages are announced in advance through the platform portal with email notifications to administrators. For unplanned outages, our 24x7x365 SOC team immediately notifies affected customers via email and platform notifications. Real-time status updates are provided throughout incident resolution. Post-incident reports detail root cause analysis and corrective actions taken.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: If SSO is not configured, users are assigned a unique set of credentials and must configure MFA upon initial registration.
• Access restrictions in management interfaces and support channels: Access is limited to registered users.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: SOC 2 Type 2, Cyber Essentials.
• Information security policies and processes: ZeroFox maintains a comprehensive information security program based on NIST Cybersecurity Framework. We hold SOC 2 Type 2 certification for our global Security Operations Centers. Our policies include data protection and privacy controls aligned with GDPR requirements, access control and identity management procedures, incident response and business continuity planning, regular security assessments and penetration testing, vendor risk management, and employee security awareness training. Security policies are reviewed and updated annually with governance oversight from our Chief Information Security Officer.
• Software Security Code of Practice: No

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Devices are configured with approved security baselines. These baselines are reviewed annually and follow best practices. We scan all devices in our environment at least weekly. Patching occurs based on severity of any finding.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We scan all devices in our environment at least weekly. Patch deployment varies based on severity and impact of any finding.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: All logs are forwarded to a SIEM for correlation and analysis. Any findings are ticketed and handled during off hours or forwarded to an off-hours alerting system for triage and are handled based on severity.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Internal and external problems are emailed to a common distribution list, which tickets the issues in a common system. Issues are triaged immediately and either handled according to reported severity.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: 2 week POV evaluating, Threat Intelligence Search Capabilities, Dark & Surface Web Exposure, Executive Protection, Social Media Monitoring, Domain Protection, Brand Impersonation, AI & Human based advanced collection & Analysis, Takedown Process & Prioritisation and remediation of threats from outside of your network.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas Certification Holding SAS - UK Branch
• ISO/IEC 27001 accreditation date: Thursday 20 March 2025
• What the ISO/IEC 27001 doesn’t cover: This ISO certification covers the following: ; The provision of the boxxe IMS is the protection of boxxe and its client’s sensitive; information for the secure design and development, maintenance and support of; boxxe infrastructure. The IMS covers all our business activities provided to the; corporate and public sector organisations with hardware, software, and services; across a range of technologies including hosting solutions and infrastructure; management, datacentre, Hardware and Network components, IT Consultancy,; Support services including a 24hr SOC, workplace and security through our Platform, Workplace, Security, Data and Digital Hubs.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Bureau Veritas Certification Holding SAS - UK Branch
• ISO 9001 accreditation date: Wednesday 29 January 2025
• What the ISO 9001 doesn’t cover: The ISO 9001 certification covers the Secure design and development, maintenance and support of Boxxe infrastructure. Provision of hosting solutions, infrastructure management, datacentre, hardware and network components, IT consultancy, 24hr security operations centre.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Ac8b5c76-ae90-4a86-b680-e7199db14911
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 8f30cbc9-1d85-4619-aa5b-5d906f7fe25a
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@boxxe.com. Tell them what format you need. It will help if you say what assistive technology you use.