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1XINTERNET LIMITED

Cloud Support for Web Application Hosting (Drupal Specialist)

Comprehensive cloud support services for web application hosting across public and private cloud environments. Specializing in Drupal CMS, we provide 24/7 technical support, infrastructure management, performance optimization, security monitoring, and migration assistance. Our expert team ensures reliable, scalable hosting solutions tailored to your organization's requirements.

Features

  • 24/7 Technical Support and Monitoring
  • Automated Backup and Disaster Recovery
  • Performance Optimization and Tuning
  • Security Patch Management
  • Infrastructure as Code (IaC) Deployment
  • Drupal-Specific Support Services
  • Scalability and Load Balancing
  • Comprehensive Logging and Analytics
  • Migration and Onboarding Services
  • Multi-Cloud Environment Management

Benefits

  • Reduced Operational Costs through resource utilisation optimisation
  • Enhanced Security Posture through proactive security monitoring
  • Improved Application Reliability through high availability architecture
  • Faster Time to Market through provisioning and deployment automation
  • Expert Knowledge Access through our Drupal specialists
  • Compliance Confidence through security controls, audit trails, and data governance
  • Predictable Performance through continuous optimisation
  • Business Continuity Assurance through robust backup and disaster recovery capabilities
  • Flexible Scalability through load balancing and automatic resource scaling

Pricing

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at j.tillotson@1xinternet.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

1 4 6 9 0 6 0 9 0 8 0 7 6 9 8

Contact

1XINTERNET LIMITED James Tillotson
Telephone: +44 7745 545031
Email: j.tillotson@1xinternet.com

About the service

Service categories

Cloud Support Services

Managed Cloud

Managed Private Cloud

  • Managed Private IaaS
  • Managed Private SaaS/PaaS
  • Application management

Managed Public cloud

  • Managed Public IaaS
  • Managed Public SaaS/PaaS
  • Application management

Managed Hybrid Cloud

  • Managed Hybrid IaaS
  • Managed Hybrid SaaS/PaaS
  • Application management

Service scope

Service constraints
No constraints. Our service is flexible and adaptable to meet diverse customer requirements across public, private, and hybrid cloud environments.

User support

Email or online ticketing support
Yes
Support response times
Response times are established within our Service Level Agreements (SLAs) and customised for each client’s needs. We conduct regular reviews to verify that all SLA services are being met.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 AA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.2 AA
Web chat accessibility testing
None
Support levels
1xINTERNET provides tiered support covering both Drupal application and hosting infrastructure. Support levels are customised to organisational requirements and defined within individual SLAs.
Standard tiers include: Basic (Monday-Friday, 9am-5pm), Extended (7 days/week, 9am-5pm), Premium (extended hours 8am-8pm), and Enterprise (24/7 coverage). Each tier encompasses incident response, troubleshooting, maintenance coordination, and technical guidance.
Pricing is tailored based on selected coverage hours, response time commitments, and service scope—detailed in customer-specific agreements.
For Enterprise-level engagements, we assign dedicated technical account managers who provide strategic guidance, proactive monitoring, and serve as primary points of contact for both operational and architectural matters.
AI chatbot
No

Supplier type

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Baseline Personnel Security Standard (BPSS)

Pricing

Discount for educational organisations
Yes

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Business architect £840.00 £840.00
Lead business architect £920.00 £920.00
Data architect
Role level UK Rate Offshore Rate
Senior data architect £840.00 £840.00
Chief data architect £920.00 £920.00
Enterprise architect
Role level UK Rate Offshore Rate
Senior enterprise architect £840.00 £840.00
Lead enterprise architect £920.00 £920.00
Principal enterprise architect £920.00 £920.00
Network architect
Role level UK Rate Offshore Rate
Lead network architect £920.00 £920.00
Security architect
Role level UK Rate Offshore Rate
Security architect £840.00 £840.00
Lead security architect £920.00 £920.00
Principal security architect £920.00 £920.00
Solution architect
Role level UK Rate Offshore Rate
Senior solution architect £840.00 £840.00
Lead solution architect £920.00 £920.00
Principal solution architect £920.00 £920.00
Technical architect
Role level UK Rate Offshore Rate
Technical architect £760.00 £760.00
Senior technical architect £840.00 £840.00
Lead technical architect £920.00 £920.00
Principal technical architect £920.00 £920.00

Chief digital and data roles

Chief data officer
Role level UK Rate Offshore Rate
Chief data officer £920.00 £920.00
Chief information security officer
Role level UK Rate Offshore Rate
Chief information security officer £920.00 £920.00
Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £920.00 £920.00

Cyber security roles

Cyber security audit and assurance
Role level UK Rate Offshore Rate
Lead cyber security audit and assurance £920.00 £920.00
Principal cyber security audit and assurance £920.00 £920.00
Cyber security governance and risk management
Role level UK Rate Offshore Rate
Lead cyber security governance and risk manager £920.00 £920.00
Principal cyber security governance and risk manager £920.00 £920.00
Cyber security monitoring
Role level UK Rate Offshore Rate
Associate cyber security monitoring £760.00 £760.00
Lead cyber security monitoring £920.00 £920.00
Principal cyber security monitoring £920.00 £920.00
Cyber security incident response
Role level UK Rate Offshore Rate
Associate cyber incident response £720.00 £720.00
Lead cyber security incident response £920.00 £920.00
Principal cyber security incident response £920.00 £920.00
Cyber security vulnerability management
Role level UK Rate Offshore Rate
Lead cyber security vulnerability management £840.00 £840.00
Principal cyber security vulnerability management £920.00 £920.00
Cyber security digital forensics
Role level UK Rate Offshore Rate
Lead cyber security digital forensics £920.00 £920.00
Principal cyber security digital forensics £920.00 £920.00
Cyber security testing
Role level UK Rate Offshore Rate
Lead cyber security penetration testing £920.00 £920.00
Cyber security secure design
Role level UK Rate Offshore Rate
Lead cyber security secure systems architecture and design £920.00 £920.00
Principal cyber security secure systems architecture and design £920.00 £920.00

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Trainee analytics engineer £720.00 £720.00
Analytics engineer £760.00 £760.00
Senior analytics engineer £840.00 £840.00
Data analyst
Role level UK Rate Offshore Rate
Senior data analyst £840.00 £840.00
Data engineer
Role level UK Rate Offshore Rate
Senior data engineer £840.00 £840.00
Lead data engineer £920.00 £920.00
Data governance manager
Role level UK Rate Offshore Rate
Head of data governance £920.00 £920.00
Data scientist
Role level UK Rate Offshore Rate
Data scientist £760.00 £760.00
Machine learning engineer
Role level UK Rate Offshore Rate
Senior machine learning engineer £840.00 £840.00
Performance analyst
Role level UK Rate Offshore Rate
Senior performance analyst £840.00 £840.00
Lead performance analyst £920.00 £920.00

IT operations roles

Application operations engineer
Role level UK Rate Offshore Rate
Senior application operations engineer £840.00 £840.00
Lead application operations engineer £920.00 £920.00
Principal application operations engineer £920.00 £920.00
Business relationship manager
Role level UK Rate Offshore Rate
Senior business relationship manager £840.00 £840.00
Lead business relationship manager £920.00 £920.00
Change and release manager
Role level UK Rate Offshore Rate
Configuration analyst £760.00 £760.00
Change and release analyst £760.00 £760.00
Change and release manager £920.00 £920.00
Incident manager
Role level UK Rate Offshore Rate
Incident manager £840.00 £840.00
Major incident manager £920.00 £920.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Senior infrastructure engineer £840.00 £840.00
Lead infrastructure engineer £920.00 £920.00
Principal infrastructure engineer £920.00 £920.00
Infrastructure operations engineer
Role level UK Rate Offshore Rate
Senior infrastructure operations engineer £840.00 £840.00
Lead infrastructure operations engineer £920.00 £920.00
Principal infrastructure operations engineer £920.00 £920.00
Problem manager
Role level UK Rate Offshore Rate
Problem analyst £760.00 £760.00
Problem manager £840.00 £840.00
Service desk manager
Role level UK Rate Offshore Rate
Senior service desk analyst £840.00 £840.00
Service transition manager
Role level UK Rate Offshore Rate
Service transition manager £840.00 £840.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Senior business analyst £840.00 £840.00
Lead business analyst £920.00 £920.00
Head of business analysis £920.00 £920.00
Delivery manager
Role level UK Rate Offshore Rate
Senior delivery manager £840.00 £840.00
Head of (Agile) delivery management £920.00 £920.00
Digital portfolio manager
Role level UK Rate Offshore Rate
Senior digital portfolio manager £840.00 £840.00
Head of portfolio £920.00 £920.00
Product manager
Role level UK Rate Offshore Rate
Senior product manager £840.00 £840.00
Lead product manager £920.00 £920.00
Head of product £920.00 £920.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £840.00 £840.00
Service owner
Role level UK Rate Offshore Rate
Service owner £840.00 £840.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
Tester (QAT) £720.00 £720.00
QAT analyst £760.00 £760.00
Senior QAT analyst £840.00 £840.00
Lead QAT analyst £920.00 £920.00
Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £720.00 £720.00
Test engineer £760.00 £760.00
Senior test engineer £840.00 £840.00
Lead test engineer £920.00 £920.00
Test manager
Role level UK Rate Offshore Rate
Test manager £840.00 £840.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
Apprentice DevOps engineer £720.00 £720.00
Junior DevOps engineer £720.00 £720.00
DevOps engineer £760.00 £760.00
Senior DevOps engineer £840.00 £840.00
Senior DevOps engineer - management £920.00 £920.00
Lead DevOps engineer £920.00 £920.00
Lead DevOps engineer - management £920.00 £920.00
Principal DevOps engineer £920.00 £920.00
Principal DevOps engineer - management £920.00 £920.00
Frontend developer
Role level UK Rate Offshore Rate
Apprentice frontend developer £720.00 £720.00
Junior frontend developer £720.00 £720.00
Frontend developer £760.00 £760.00
Senior frontend developer £840.00 £840.00
Lead frontend developer £920.00 £920.00
Head of frontend development £920.00 £920.00
Software developer
Role level UK Rate Offshore Rate
Junior developer £720.00 £720.00
Developer £760.00 £760.00
Senior developer £840.00 £840.00
Senior developer - management £840.00 £840.00
Lead developer £920.00 £920.00
Lead developer - management £920.00 £920.00
Principal developer £920.00 £920.00
Principal developer - management £920.00 £920.00

User-centred design roles

Accessibility specialist
Role level UK Rate Offshore Rate
Accessibility specialist £760.00 £760.00
Senior accessibility specialist £840.00 £840.00
Content designer
Role level UK Rate Offshore Rate
Content designer £760.00 £760.00
Senior content designer £840.00 £840.00
Content strategist
Role level UK Rate Offshore Rate
Content strategist £840.00 £840.00
Graphic designer
Role level UK Rate Offshore Rate
Graphic designer £760.00 £760.00
Senior graphic designer £840.00 £840.00
Lead graphic designer £920.00 £920.00
Head of graphic design £920.00 £920.00
Interaction designer
Role level UK Rate Offshore Rate
Senior interaction designer £840.00 £840.00
Service designer
Role level UK Rate Offshore Rate
Senior service designer £840.00 £840.00
Lead service designer £920.00 £920.00
Technical writer
Role level UK Rate Offshore Rate
Technical writer £840.00 £840.00
User researcher
Role level UK Rate Offshore Rate
User researcher £760.00 £760.00
Senior user researcher £840.00 £840.00
Lead user researcher £920.00 £920.00

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber Essentials Certificate Number
Bb6ec7d3-1c77-45f3-b4dc-708027898d8c
Cyber essentials plus
No
Cyber Essentials Alternative
In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
Other security certifications
No

Social value

Mission: Kick start economic growth

To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff

Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
Mission: Make Britain a clean energy superpower

To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
Mission: Break down barriers to opportunity

By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Working conditions which promote an inclusive working environment and promote retention and progression

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at j.tillotson@1xinternet.com. Tell them what format you need. It will help if you say what assistive technology you use.