OKSIDIA OY

Eepos – Onboarding

The Eepos Onboarding service support Music Hubs to successfully implement the Eepos Music Management and Administration System.

The service covers data migration, business process consultancy, system configuration and user training.

Features

• Data migration from current system
• Business Process Consultancy
• System configuration
• Admin Training
• Music Teacher Training
• Manager Training
• Access to ‘on demand’ user instructions
• Support through first year payment cycles
• Support with generating first arts council return
• Integration into financial/payment system

Benefits

• Provides a single system for all your music data
• Ensures optimal configuration of Eepos to maximise administrative efficiencies
• All staff are fully trained to use the system
• Ensures all your school and parent billing is accurate
• Removes manual updates through automated integrations

£5,000.00 to £15,000.00 a unit

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at graham@oksidia.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

146955485984724

Contact

Graham Kavanagh
01709 286001
graham@oksidia.co.uk

Planning

• Planning service: Yes
• How the planning service works: We conduct a current state analysis of the Music Hub and then define the future state solution solution design. This is then configured into their Eepos solution.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Eepos Music Hub Administration and Management System

Training

• Training service provided: Yes
• How the training service works: Our training package consists of three training sessions (initial, advanced and billing) for the admins and one for the teachers, supported by video tutorials for those with lower levels of IT literacy. ; ; The initial admin training should be attended by all the admins that would be using Eepos. It includes learning the basic navigation in Eepos, basic settings for the Music Service (Eepos structure with departments, sections etc.), browsing student/guardian/teacher pages, bands and groups, creating new students/persons/teachers/groups and pulling out basic searches and reports. ; ; The other admin training is meant for the admins that are hands on with the operational side of music service management. The training sessions dive more specifically into reporting, groups management, teacher’s workload, communication with students/guardians, and billing.; ; We have developed a suite of ‘on demand’ video tutorials that we co-designed with our innovator sites. This provides 2-3 mins bite size videos covering all functional areas of the Eepos solution that can be used by Admins, Music Leaders and Music Service Managers to support them in their adoption of the system. The video library is available 24/7 and is updated in line with system updates.
• Training is tied to specific services: Yes
• Services the training service works with: Eepos Music Hub Administration and Management System

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We support buyers in extracting data from their source system(s) and then import this data into their Eepos Music Hub Administration and Management System.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Eepos Music Hub Administration and Management System

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We conduct extensive scenario based user acceptance testing to ensure the configuration of Eepos meets the desired future state business processes.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: The Eepos Onboarding Service supports the successful implementation of the Eepos Music Management and Administration cloud software service at Music Hubs.

Service scope

• Service constraints: The onboarding is delivered remotely, with the exception of Teacher Training which is provided onsite.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: An initial response is provided within 15 mins during Mon-Fri 09:00 - 17:00. Support questions raised at weekends will be responded to on the following Monday.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We have tested our web chat feature with screen-readers and voice-to-text assistive technologies.
• Support levels: Standard Support is included within the cost of the service and is available via telephone, live webchat and email on weekdays (Mon-Fri) between 09:00 - 17:00.; ; Support and customer service can also be arranged outside of the mentioned service hours if agreed between Oksidia Oy and the customer separately.; ; A technical account manager is assigned to all Eepos deployments.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Kiwa
• ISO/IEC 27001 accreditation date: 14/02/2022
• What the ISO/IEC 27001 doesn’t cover: Not applicable.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  Eepos provides advanced analytical tools allowing Music Hubs to gain insights into current reach of their Music provision and how equitable, diverse and inclusive it is when compared to the demographics of the total pupil population.

Pricing

• Price: £5,000.00 to £15,000.00 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at graham@oksidia.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.