INFORMATION SERVICES GROUP EUROPE LIMITED

ISG ProBenchmark®

ISG ProBenchmark® is a patented SaaS based benchmarking and market price intelligence platform. With a user-friendly interface, the tool maps environment to model and generates market equivalent pricing. It provides instant access to current market price/ranges, detailed tower pricing reports and structure analysis based on current outsourcing contract data.

Features

• Benchmark tool for all infrastructure towers, applications, Telecom, BPO
• The user does not need to see the reference data
• Straightforward browser interface with simple per user pricing
• ProBenchmark® is calibrated using current contract data
• The mathematical model is the reference data
• Only the significant price drivers need to be gathered
• Consistent and reliable, based on mathematics rather than opinion
• No need to select reference data to match each benchmark
• Almost all the major providers use ProBenchmark
• Comprehensive standardized reporting including all the target contracts price drivers

Benefits

• Single tool to establish market price for all IT contracts
• Anyone can benchmark outsource contracts without paying for a consultant
• Benchmark unlimited contracts, anywhere, anytime for a fixed monthly fee
• Benchmark unlimited contracts, anywhere, anytime for a fixed monthly fee
• Consistent benchmarks – No subjective reference groups, No subjective normalisations
• Minimal data collection, typically 30 – 50 questions per tower
• Comparison based on mathematics not faith in a consultants interpretation
• Create different hypotheses and compare prices on a consistent basis
• ProBenchmark® is the most widely accepted market pricing tool available
• Share ProBenchmark® reports with anyone and confidently negotiate from facts

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anthony.drake@isg-one.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

147315635954103

Contact

Ant Drake
07827950275
anthony.drake@isg-one.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Can be bundled with ISG offerings
• Cloud deployment model: Public cloud
• Service constraints: N/A
• System requirements: The service is accessed through any web browser

User support

• Email or online ticketing support: Yes
• Support response times: 24 hour support, 5 days a week
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: 24/5 support hours; ProBenchmark® has email support with local telephone support. Advice and benchmarking support can also be purchased on an as needed basis
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Onsite / Online training is provided, however on boarding is user defined and is included in the subscription price.
• Service documentation: No
• End-of-contract data extraction: Users can export their data and results to date. Data can also be deleted.
• End-of-contract process: At the end of the contract, access to the platform will cease, and any user defined off boarding requirements will be adhered too at no additional costs.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: API is available for the importing and exporting of benchmark parameters and results.
• API documentation: Yes
• API documentation formats:
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Client's can customise: Towers, regions, number of licences.

Scaling

• Independence of resources: ISG ensures subscribers are not adversely impacted by other users’ demand by operating the platform on enterprise-grade Microsoft Azure infrastructure with defined availability expectations and a resilient architecture designed for high availability and rapid regional failover, which reduces the risk of performance degradation during peak usage.

Analytics

• Service usage metrics: Yes
• Metrics types: Monthly reports are provided- granular breakdown information regarding: Towers and Users
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Clients can export data directly from the platform to Excel or PDF
• Data export formats:
  • CSV
  • Other
• Other data export formats: Excel
• Data import formats:
  • CSV
  • Other
• Other data import formats: Excel

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We guarantee availability 24/5. Mostly available at weekends but may occasionally be unavailable for a maximum of 24 hours for maintenance at weekends.; Refunds are on a case by case merit.
• Approach to resilience: ISG ProBenchmark® is designed with full redundancy within the data centre that it is hosted in.; More information is available on request.
• Outage reporting: Email alerts are sent to clients to report outages.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: The system has multiple levels of access rights that are allocated based on support role and need.
• Access restriction testing frequency: Less than once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ServiceNow are responsible for the core platform - they are ISO 27001 certified ISG is responsible for the configuration and administration and support of the application- we operate an ISMS which conforms to ISO 27001 standards.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: As part of our ISMS we operate a secure development process; ISGs development team and Project Managers ensure adequate security measures have been considered for all phases of the system life-cycle; ; All development follows best practice guidance following The Open Web Application Security Project (OWASP) standard.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: ISG contracts with a security provider to perform monthly vulnerability scanning to identify any potential threats.; We deploy patches on a monthly basis ( or sooner for critical patches); We do not solely rely on information about potential threats - we perform our vulnerability scanning which identifies any potential threats.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: ISG utilises an intrusion detection system to monitor the application in real time.; Any events are investigated by a third party security operations centre who will respond and remediate as necessary, normally within 4-6 hours; ; If there is an identified breach, the client is notified within 48 hours (maximum time)
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We have an incident management process as part of our ISMS; ; We use pre-defined processes for common events; Users report incidents by contacting the ProBenchmark helpdesk; Incident reports are provided on request
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We would be happy to provide a trial of ISG ProBenchmark®. Please contact us for more information.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 12.5%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Assurance UK Ltd
• ISO/IEC 27001 accreditation date: Monday 14 July 2025
• What the ISO/IEC 27001 doesn’t cover: The management of Information Security protecting client data across ISG's global advisory, Research, Managed Services and Platforms including all Global ISG staff and locations are in scope for the ISO27001 certification - so all service ARE covered by this certifications.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: D3c935da-5d9f-43d7-9d3b-103014ed7c66
• Cyber essentials plus: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Other security certifications: Yes
• Any other security certifications:
  • SOC2 Type 2 for GovernX
  • TISAX (Trusted Information Security Assessment Exhcange)

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anthony.drake@isg-one.com. Tell them what format you need. It will help if you say what assistive technology you use.