Logicalis UK Limited

Managed Defender for Endpoint

To support your evolving business requirements, Logicalis will ensure that your systems have the latest protection against malware, viruses, spyware and other security risks.

Microsoft Defender for Endpoint is an enterprise endpoint security platform designed to help enterprise networks prevent, detect, investigate, and respond to advanced threats.

Features

• Daily Checks
• Monthly Checks + Service Report
• Develop specific use cases for bespoke security needs
• 24/7 Support (P1 & P2 as per SLA)
• Threat Detection Alert Response
• Proactive protection from emerging malware attacks
• Policy management
• Scheduling of on-demand scans
• Definition Updates
• Threat and Vulnerability Management checks and escalation

Benefits

• Proactively counter emerging threats and make informed decisions
• Proactively monitor and defend your organisations cyber security
• Gain granular visibility into security activity
• Quickly detect, validate, and respond to indicators of compromise (IoC)
• Improve your threat detection
• Understand real time security posture and improve it
• Get visibility of all probable security threats
• Automated actions allow you to mitigate problems in real time
• Enable a production ready environment

£3,000 an instance a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid.management@uk.logicalis.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

147537785937107

Contact

Leah Shafik
01753 777200
bid.management@uk.logicalis.com

Planning

• Planning service: Yes
• How the planning service works: Logicalis work with organisations to develop successful cloud strategies, to understand the core business activities, determine any process issues that might affect the business, and decide if there are specific applications or processes that initially require focus. ; ; In partnership with our customer, Logicalis will expedite the planning, development and implementation of the required cloud services, to quickly realise the benefits.; ; When planning the implementation of services, Logicalis will develop a strategy that will factor in the following key steps:; 1. Define the project; 2. Select the platform; 3. Understand security policies; 4. Select your cloud computing service provider; 5. Determine service level agreements; 6. Understand who owns recovery; 7. Migrate in phases; 8. Planning for future changes; 9. Creating and implementing the right cloud strategy; ; For example, we worked with a local council to plan and implement a full cloud strategy. We designed and implemented a Microsoft Azure stack for the customer to run their line of business applications alongside Microsoft 365, including a full suite of cloud firewall applications which also implemented and now manage.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Microsoft Defender for Endpoint

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Logicalis Advisory Services provide you with:; ; Strategy alignment and cloud roadmap: we help you create a strong foundation for your cloud strategy so you achieve the benefits of cloud adoption and virtualisation.; ; Digital service assessment: our experts evaluate private, public, and hybrid cloud options across multiple infrastructure, application, security, and operations options.; ; Business operating model: we help assess your current operating model and define your key business objectives. We then recommend the areas of focus and enhancement you need to implement the desired operating model.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Microsoft Defender for Endpoint

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide managed security services from our Security Operations Centre from which we have been running managed security services to customers for over 15 years. We deliver these services out through 24 countries that are part of the Logicalis group. Our security services have won awards in a number of countries such as the Cisco Security Partner of the Year 2018.; ; We provide a comprehensive suite of security services which are designed to align with frameworks such as ISO27001 and NIST, providing confidentiality, integrity and availability of customer data.; ; We offer services that Predict, Detect, Protect and respond to security indicators of compromises and breaches.; ; We provide a range of managed service wraps to over 450 customers worldwide and have repeatedly protected customers. In particular, we protect around 25 NHS trusts and have been doing so through a number of attacks over recent years, having also prevented our customers from being impacted by the “wannacry” attacks.; ; We are also on the NHS framework as a partner for Incident Response services.

Service scope

• Service constraints: We can scale our services to accommodate ant customer requirements irrespective of scale and therefore there are no constraints.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Logicalis develop mutually agreed Priority Level Definitions with our customers. The detail below highlights the general categories of Priority Levels and response times:; ; Priority 1 - Critical Production System impact – 15 minute response 24/7; ; Priority 2 – Major functionality is affected – 15 minute response 24/7; ; Priotiry 3 – Incident localised slightly degraded operation – 5 business hours; ; Priority 4 – Service requests or minor issues – 10 business hours; ; If a general question is raised regarding the managed service and submitted via the ticketing portal, this will be classed as a P4 / Minor Response.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: The support levels associated with our managed security services are described below. We provide customers with a service delivery manager and a technical account manager.; ; P1/Critical - An incident/problem with no workaround, where the use of a critical system is impossible in the production environment, or severely and widely impacts the customer’s critical business operations. 15 minute response - 4 hour resolution target - 24/7; ; P2/Major - Severe incident/problem with no workaround, where major functionality is severely affected or restricted but not causing immediate cessation of production but with degraded operation. 15 minute response – 8 hour resolution target - 24/7; ; P3/Medium - An incident/problem limited to a local data backup or recovery. 5 hour response – 10 hour resolution target – Business Hours; ; P4/Minor - An incident/problem where there is a minor loss or degradation of one or more service. Backup can reasonably continue in an impaired manner. Includes queries regarding product features and functionality, as well as service requests resulting in a controlled environment change that falls within the scope of service. 10 Hour response – 48 Hour target resolution – Business Hours

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bsi
• ISO/IEC 27001 accreditation date: 31/12/2022
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Take a look at our latest developments: Carbon neutral on scope 1&2 by 2025 - Announced intent to be carbon neutral on scope 1 and 2 by 2025. Engaged EcoVadis – Partnered with EcoVadis to provide a holistic understanding of our ESG performance. Carbon Disclosure Project – Deepened our scope with the CDP. SBTi – Committed to Science Based Targets initiative, joining the largest group of companies actively driving the reduction in global emissions. Launched customer sustainability score – Developed scoring mechanisms that enable customers to understand their IT emissions with recommendations, all available as a managed service.

  Equal opportunity

  Diversity, equity and inclusion activities From our global inclusion council to unconscious bias training for all employees, we empower our employees to create an inclusive environment.

  Wellbeing

  Innovation drives creativity and when people from diverse backgrounds work together, the more innovative and creative that team is likely to be. Our people are critical to our ongoing success and together we can create an environment where everyone can belong, grow and thrive. We are committed to making Logicalis the best it can be through our people and in FY23 we were recognised as being a 'Great Place to Work' in 12 countries.

Pricing

• Price: £3,000 an instance a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid.management@uk.logicalis.com. Tell them what format you need. It will help if you say what assistive technology you use.