IDOX SOFTWARE LTD
SEND EHC Hub: Professional Services – Training & Consultancy
Professional Services - Training & Consultancy services for Idox's SaaS Social Care solutions
Features
- Expert knowledge and experience of statutory SEND processes and systems.
Benefits
- Expert training/consultancy to optimise best use of the solution.
- Reduces business risk and costs.
Pricing
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at bidteam@idoxgroup.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
1 4 7 8 5 6 2 6 4 7 5 8 4 0 6
Contact
IDOX SOFTWARE LTD
Jen.roberts@idoxgroup.com
Telephone: 0333 011 1200
Email: bidteam@idoxgroup.com
About your service
- Service categories
-
Cloud Support Services
Ongoing Support
- Product support capabilities
- Logging and management of incidents
- Reporting and proactive results analysis
- End user training coordination
- Other
Service scope
- Service constraints
- Consultancy is provided for our SaaS solutions. Onboarding / offboarding is provided by consultation.
User support
- Email or online ticketing support
- Yes
- Support response times
- According to our published SLA for support, available on request / during the G-Cloud clarifications stage.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 A
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Yes
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- WCAG 2.2 A
- Web chat accessibility testing
- The customer portal is accessible via a standard web-browser (e.g. Microsoft Edge, Chrome, Firefox and Safari 6.1.5 or above), therefore browser accessibility features may be utilised.
- Support levels
- According to our published SLA for support, available on request / during the G-Cloud clarifications stage.
- AI chatbot
- No
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Baseline Personnel Security Standard (BPSS)
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Solution architect | £950.00 | |
| Senior solution architect | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Technical architect | £950.00 | |
| Senior technical architect | £1,100.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data analyst | £950.00 | |
| Senior data analyst | £1,100.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Infrastructure engineer | £950.00 | |
| Senior infrastructure engineer | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service desk analyst | £910.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Delivery manager | £950.00 | |
| Senior delivery manager | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior product manager | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £1,000.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior frontend developer | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Developer | £950.00 | |
| Senior developer | £1,100.00 | |
| Principal developer | £1,000.00 |
User-centred design roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior graphic designer | £1,000.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Citation ISO Certification Limited
- ISO/IEC 27001 accreditation date
- Monday 27 May 2024
- What the ISO/IEC 27001 doesn’t cover
- Our ISMS is certified and tested to ISO27001 standards annually, and covers our entire organisation.
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- Citation ISO Certification Limited
- ISO 9001 accreditation date
- Thursday 11 April 2024
- What the ISO 9001 doesn’t cover
- Our ISMS is certified and tested to ISO9001 standards annually, and covers our entire organisation.
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 5c6de739-c45d-4eee-916a-013a0c2ce8f7
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- 26018f8f-da19-4856-8fd2-b719e0c21047
- Other security certifications
- Yes
- Any other security certifications
- ISO 22301
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at bidteam@idoxgroup.com.
Tell them what format you need. It will help if you say what assistive technology you use.