MAN AND MACHINE LIMITED

InfoWorks WS Pro Enterprise Water Modeling

Software desktop application for asset management, drainage design (InfoDrainage), stormwater, sanitary sewer (InfoWorks ICM) and water distribution networks (InfoWorks WSPro) and plants. Hydraulic analysis desktop application provider for same networks. Operational analytics platform for real-time descriptive, diagnostic, predictive and prescriptive decision support.

Features

• Water distribution network analysis and design
• Impact simulation of network changes on the water system
• Service level maintenance analysis based on various conditions and reporting
• Master plan preparation, future risk assessment
• Design of water network elements (e.g. pipes, pumps)
• Operating energy management reduction
• Water quality analysis and improvements
• Operation modelling (pump/valve control, flushing, water leakage detection, etc.)
• Emergency preparedness and response
• Assessment and improvement of water system resilience

Benefits

• Streamline model building and keep models up to date
• Collaborate within and across teams with multiple concurrent user editing
• Effectively manage pressures and maintain service levels
• Improve existing water systems, ensuring fire flow availability
• Plan and design water systems with confidence
• Mimic water operations and reduce operating costs
• Track and improve water quality
• Prepare to respond to incidents while minimizing customer disruption
• Ensure water system resilience and help justify mains rehabilitation
• Flexibly query network data through user-defined configurable reports

£6,650 to £7,800 a unit a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nathan.brownsword@manandmachine.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

148018174361490

Contact

Nathan Brownsword
01844 263700
nathan.brownsword@manandmachine.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud
• Service constraints: NA
• System requirements:
  • Operating system: Windows 8.1, 10, 64bit
  • Processor: Intel Core i3, i5, i7, or Xeon Processors, 2.2Ghz
  • RAM: 4GB minimum, at least 8GB recommended
  • Disk space: 1GB free space for installation files
  • Display: 1440x900 recommended or higher at normal size (96dpi)
  • Video card: NVIDIA GeForce, Quadro, GRID, TESLA GPU cards
  • TCP/IP, Network Card or Microsoft Loopback Adapter for License Manager

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: No defined response time but we aim to respond to 90% of inquiries in 2 hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide a consistent level of support to all customers. We have account managers and specialist support engineers.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Our software includes online help including tutorials there is also support by phone, email or website to help customers start using our software. Our website includes blogs, knowledge based articles and webinar videos. Under normal circumstances we provide training at our offices or the customer locations. Currently training is exclusively online.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: We would not usually host users data. Data supplied as part of a support inquiry is held in compliance with GDPR standards.
• End-of-contract process: The contract would normally include access to the support team and the customer portal. Also any software updates are included. There would be additional cost for in person training or access to certain online automated courses. At the end of the subscription, renewal can be done easily or can be terminated.

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The API is for data exchange with the main application. It is used to access the tables in the database for the integration with other enterprise corporate systems.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: We design all our software to be enterprise level and thus scalable. We support multiple concurrent editing and data creation that includes short and long transactions and conflict resolution. Our testing programme involves load and stress testing for both our desktop and web applications.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Autodesk

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Multiple export routines are supported. Open Data Export Centre tool for configurable and repeatable export of all network elements, scenarios, and results to shapefile, CSV, TXT, XML, Oracle, SQL Server, Geodatabase. Bulk export (entire network or selections) to CSV format. Copy and paste from InfoWorks WS Pro grids to spreadsheets. Export delta changes from one version to another. User configurable querying and reporting tools output results to CSV, Excel. Ruby Application Programming Interface provided to automate all supported manual export workflows. Can be scheduled batch export on routine basis.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Shapefile
  • MapInfo Tab, MIF
  • Tab separated data
  • Jet/Access database
  • Oracle
  • SQL Server
  • XML
  • Epanet v2 .inp
  • AutoCAD .dwg
  • KMZ for Google Earth
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • GeoPlan layer
  • Jet/Access database
  • Tab separated data
  • Oracle
  • SQL Server
  • Shapefile
  • XML
  • Autodesk DWG
  • InfoWater XINP files
  • MapInfo Tab file

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • IPsec or TLS VPN gateway
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The software is hosted on client sites or cloud hosting solution. We do not as such have an onus to provide availability.
• Approach to resilience: Available on request.
• Outage reporting: We do not provide a hosted service. All software is on the client's network.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Username or password
  • Other
• Other user authentication: The application Administrator is able to set users and permissions.
• Access restrictions in management interfaces and support channels: TBC
• Access restriction testing frequency: Never
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: We perform regular internal audits and risk assessments to monitor for changes in the environment, test our policies and procedures, and identify new and emerging risks.
• Information security policies and processes: The onus of information security is on the client.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The application and application components are produced and tested in-house. The clients then deploy these on their system in a test environment and test these according to their security protocols. New versions of the application and application components are supplied to the clients and are again tested in their environment on their systems.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our applications are run within secure client networks. The application and application components are produced and tested in-house. The clients then deploy these on their system in a test environment and test these according to their security protocols. New versions of the application and application components are supplied to the clients and are again tested in their environment on their systems.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: The clients identify compromises or issues with the software and report these back to us. If these are critical to the correct functioning of the software then the issue is fix and a patch issues to the client for them to install and deploy.
• Incident management type: Undisclosed
• Incident management approach: Users report issues directly to us via telephone or email. Once these are fixed, changes are pushed to customers using the subscription, or either in a patch or scheduled update for desktop users.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Other
• Other public sector networks:
  • Autodesk Identity and Licensing network
  • Gainsight, Autodesk crash reporting

Social Value

• Fighting climate change:

  Fighting climate change

  Launched in 2014, the Autodesk Foundation is the first of its kind to support people and organisations using design to create a better world. From designing a more efficient cloud infrastructure to addressing the environmental impact of our facilities, we continually work to improve our environmental performance. Autodesk published yearly Sustainability report that can be accessed on https://www.autodesk.com/sustainability/business-operations. Autodesk donates software to nonprofits and startups using design for environmental or social good.
• Covid-19 recovery:

  Covid-19 recovery

  Autodesk has created a number of downloadable COVID-19 checklist templates to ensure you are following measures and guidelines outlined by the government. Autodesk has created a resource center to help its customers cope with COVID-19 : https://www.autodesk.co.uk/covid-19/resource-center
• Tackling economic inequality:

  Tackling economic inequality

  Autodesk FY21 Impact Report- https://adsknews.autodesk.com/views/2020-impact-report-ceo Partner to respond but feel free to reference Autodesk Response (Option 1)
• Equal opportunity:

  Equal opportunity

  Autodesk FY21 Impact Report- https://adsknews.autodesk.com/views/2020-impact-report-ceo Partner to respond but feel free to reference Autodesk Response (Option 1)
• Wellbeing:

  Wellbeing

  Autodesk FY21 Impact Report- https://adsknews.autodesk.com/views/2020-impact-report-ceo Partner to respond but feel free to reference Autodesk Response (Option 1)

Pricing

• Price: £6,650 to £7,800 a unit a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nathan.brownsword@manandmachine.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.