Team Jump

Sustainability Engagement Service

Team Jump provides a fully managed, customisable employee engagement service helping public sector organisations achieve Net Zero. Using gamification, behaviour change science, and tailored communications, we engage staff in sustainable actions, track carbon impact, and deliver measurable outcomes supporting ESG, wellbeing, and organisational sustainability strategies across large, complex environments nationally.

Features

• Fully white-labelled engagement programmes aligned to organisational Net Zero priorities
• Behaviour change challenges tailored to workforce roles, locations, and contexts
• Automated engagement campaigns managed end-to-end by dedicated sustainability specialists
• Real-time analytics dashboard measuring participation, outcomes, and carbon reduction
• Secure integration with internal systems, single sign-on, and communication tools
• Evidence-based behaviour science framework underpinning challenge and reward design
• Inclusive reward mechanisms supporting wellbeing, motivation, and long-term engagement
• Carbon impact modelling across commuting, energy use, travel, and consumption
• Scalable platform supporting multi-site organisations and complex governance structures
• Ongoing optimisation using performance insights, user feedback, and best practice

Benefits

• Drives measurable employee engagement supporting organisational Net Zero delivery
• Reduces internal workload through fully managed sustainability engagement services
• Provides auditable evidence for ESG, compliance, and public sector reporting
• Increases participation through inclusive, accessible, and motivating programme design
• Embeds sustainable behaviours into everyday work and personal life
• Supports consistent engagement across large, complex, multi-site organisations
• Improves wellbeing and morale alongside sustainability outcomes
• Delivers long-term behaviour change rather than short-term awareness campaigns
• Aligns staff actions directly with organisational sustainability strategies
• Demonstrates value for money through retained engagement and repeat participation

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at josh.cleall@teamjump.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

148398419745194

Contact

Josh Cleall
02073265055
josh.cleall@teamjump.co.uk

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud
• Service constraints: None known
• System requirements:
  • Up to date desktop browser
  • Up to date mobile browser
  • Android OS 12+
  • IOS 14+

User support

• Email or online ticketing support: Yes
• Support response times: 2 working days.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide a high level of support to enable you to engage your people in sustainability with minimal input required from yourselves. Your assigned Programmes and Communications Manager will work with you from the beginning and throughout the delivery to run a programme that meets your needs. This means that they will add regular activities, send out a monthly members newsletter, run annual engagement campaigns and do all the work required to maintain the desktop platform and mobile application.; ; Every quarter, you will meet with your Programmes and Communications manager to review programme performance and discuss opportunities to develop the programme in line with your goals and targets. In addition, our team are easily contactable any working day via email or telephone to quickly support.; ; We will support you with communications and promotion including providing customised communications materials and providing advice on effective promotion strategies.; ; In addition, every working day, members can email or phone our customer support team with any questions or issues they are experiencing, removing any burden from you. Our team also fully manage the monthly member reward process, from contacting the winners to ensuring they successfully receive their chosen reward.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Users can sign up directly to the platform and engage with our service straight away. We provide additional support via methods such as:; Online explainer video; In person events; Communications toolkit to help you promote internally; Dedicated programme manager to help support promotion; Online launch webinar; User journey documentation
• Service documentation: Yes
• Documentation formats:
  • ODF
  • PDF
  • Other
• Other documentation formats: Video with captions
• End-of-contract data extraction: We are able to provide all data in a .csv file format.
• End-of-contract process: At the end of the contract we communication with users who have signed up to the service to let them know it is coming to a close. Once the service has ended we suspend the website and mobile application. Data is made available if the client wants to port to another service. This is all included in our costs.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The desktop service provides full administrative functionality, detailed reporting, programme configuration, and content management. The mobile service focuses on participant engagement, enabling users to log actions, receive notifications, join challenges, track progress, and access content conveniently while on the move.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service interface is intuitive, accessible, and designed for both participants and administrators. Users access a branded dashboard displaying challenges, actions, progress, and rewards. Administrators use a secure management interface to configure programmes, manage content, monitor engagement, and view real-time reporting and carbon impact analytics.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: The service interface has been tested against recognised accessibility standards and informed by user feedback from public sector organisations. Testing includes compatibility with screen readers, keyboard-only navigation, adjustable text sizing, colour contrast checks, and usability testing to ensure clear navigation and accessible interactions for users of assistive technologies.
• API: Yes
• What users can and can't do using the API: Users can use the API to securely integrate Team Jump with internal systems, including user provisioning, authentication, activity logging, and data exchange for reporting and analytics. The API allows retrieval of engagement and impact data. Users cannot modify core platform functionality, programme logic, or access other clients’ data through the API.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can customise the service branding, content, challenges, rewards, and communications to align with organisational goals and culture. Programmes can be tailored by audience, location, and priorities. Reporting, integrations, and engagement mechanics are configurable, while Jump manages delivery, optimisation, and ongoing improvements in partnership with the client.; ; Your assigned Communications and Success Manager will collaborate closely with you during both the design and delivery of the programme to ensure it meets your needs. Areas of the programme customised to you include:; Programme name, logo, branding, imagery and colour scheme.; ; Platform URL; ; Mobile application, including the name as it appears on the App Store.; ; Activities, to educated and motivate your staff to take the actions that will progress you towards your organisational goals.; ; Reward options, value and frequency; ; Team competition setup including frequency and rewards options and value

Scaling

• Independence of resources: Team Jump operates a scalable, cloud-based platform designed to handle variable demand across multiple organisations simultaneously. The service uses isolated client environments, capacity monitoring, and load management to ensure consistent performance. Usage by one organisation does not affect others, and service performance is actively monitored and managed by Team Jump.

Analytics

• Service usage metrics: Yes
• Metrics types: Team Jump provides real-time service metrics through a secure reporting dashboard. Metrics include user registration, active participation, challenge completion, and engagement trends. Sustainability metrics include estimated carbon reduction, resource savings, and behavioural impact. Data can be filtered by time period, location, and audience to support reporting and decision-making.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can export their data through secure administrative dashboards, providing downloadable reports in standard formats such as CSV and PDF. Data exports include engagement metrics, participation levels, and carbon impact results. Scheduled reports and bespoke exports can also be provided by Team Jump on request.
• Data export formats:
  • CSV
  • ODF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Team Jump guarantees a high level of service availability, with uptime of 99.5% or above. All customers are provided with a Service Level Agreement (SLA) outlining guaranteed response and resolution times. Telephone calls are answered within 30 seconds, and responses to written communications are provided within three working days.; ; Team Jump supplies regular service performance reports to demonstrate achievement against SLA targets. Quarterly review meetings are held as a minimum, and a dedicated Programme Manager is available to provide ongoing support, updates, and service reviews. Any refunds or service credits applicable for failure to meet agreed availability levels are defined within the individual SLA.
• Approach to resilience: Team Jump’s service is built on resilient, cloud-based infrastructure designed for high availability and fault tolerance. The platform uses redundant components, automated backups, and continuous monitoring to detect and resolve issues quickly. Capacity is scalable to handle demand spikes, and disaster recovery procedures are in place to ensure service continuity.
• Outage reporting: Team Jump reports service outages through direct customer communications and agreed support channels. Customers are notified promptly of any incidents, including impact and expected resolution times. Service status and incident updates are shared during the outage, and post-incident reports are provided where appropriate.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Team Jump restricts access to management interfaces and support channels through role-based access controls and the principle of least privilege. Administrative access is limited to authorised personnel only and protected by strong authentication measures. Support channels are controlled and monitored, ensuring only verified users can raise or manage requests. Access rights are reviewed regularly and updated as roles change.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Team Jump approaches security governance through clear policies, defined responsibilities, and regular oversight. Security controls are aligned with recognised standards and reviewed periodically. Access is role-based, risks are assessed and managed, and staff receive ongoing security awareness training. Suppliers and systems are reviewed to ensure data protection, confidentiality, and service integrity are maintained.
• Information security policies and processes: Team Jump follows documented information security policies covering data protection, access control, incident management, risk assessment, and business continuity. Processes include role-based access, secure development practices, regular reviews, staff security training, and incident response procedures. Policies are reviewed periodically to ensure ongoing compliance with legal, regulatory, and customer requirements.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Team Jump operates formal configuration and change management processes to ensure service stability and security. Changes are assessed for risk and impact, tested prior to release, and approved before deployment. Configuration items are version controlled, and changes are documented and communicated to customers where relevant, with rollback procedures in place.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Team Jump operates a structured vulnerability management process to identify, assess, and mitigate security risks. Potential threats are assessed through regular risk reviews, vulnerability scanning, and monitoring of system logs and access activity.; ; Security patches are prioritised based on severity and deployed promptly, with critical patches applied as soon as practicable following validation and testing, and lower-risk updates applied as part of scheduled maintenance.; ; Information about potential threats is obtained from cloud service providers, software vendors, security advisories, and recognised industry sources, alongside internal monitoring and security reviews.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Team Jump operates protective monitoring processes to detect, respond to, and manage potential security incidents. Potential compromises are identified through continuous monitoring of system performance, access logs, authentication activity, and error alerts, supported by automated alerts and manual review.; ; When a potential compromise is identified, Team Jump follows a documented incident response process, including investigation, containment, remediation, and impact assessment. Customers are informed where relevant, and actions are logged and reviewed.; ; Incidents are prioritised by severity, with critical incidents investigated and responded to immediately, and appropriate remedial actions taken as soon as possible to minimise risk and service disruption.
• Incident management type: Supplier-defined controls
• Incident management approach: Team Jump operates a defined incident management process to ensure incidents are handled consistently and effectively. Pre-defined procedures are in place for common events such as service outages, security incidents, and performance issues, including clear roles, escalation paths, and response actions.; ; Users can report incidents through agreed support channels, including email and telephone, which are monitored during business hours. Incidents are logged, prioritised by severity, and tracked through to resolution.; ; Team Jump provides incident reports to customers where appropriate, detailing the nature of the incident, impact, actions taken, resolution, and any preventative measures implemented.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2.5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 7.5%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 835de954-b7aa-400b-a938-335b8585d085
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at josh.cleall@teamjump.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.