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vCreate

vCreate

Secure, multi-language clinical video management software empowering healthcare teams to deliver remote care, create clinical efficiencies and improve patient outcomes

Patients/carers upload videos, photos and data for a speedier diagnosis and condition management. Clinicians share with colleagues and other specialties for second opinions with patient data integrated into the EHR.

Features

  • Upload of patient videos by patients/carers
  • Upload of patient videos by clinicians in hospitals
  • Upload of patient photos by patients/carers
  • Upload of patient photos by clinicians in hospitals
  • Digital consent customisable for each clinical service
  • Secure text-based messaging between clinicians and patients
  • Multi language, real-time translation of messages between clinicians and patients
  • SSO integration with Trust Electronic Medical Record systems
  • Screen record for narrating over and sharing snippets of scans

Benefits

  • Assists clinical teams with rapid, precision diagnostics and management
  • Management of patient/carer uploaded videos and photos
  • Reduced in-person clinic attendance and admissions
  • Reduced waiting times through digital vetting
  • Reduced inappropriate medication
  • Rapid, secure access to data with transfer to medical records
  • Digitisation of clinical care pathways
  • Built-in reporting and patient feedback to measure impact of care
  • On-platform, secure data sharing for seamless collaboration across clinical teams

Pricing

£250 to £2,000 an instance a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at theteam@vcreate.tv. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

1 4 8 4 0 7 4 0 3 4 3 4 6 0 1

Contact

vCreate Ben Moore
Telephone: 0333 121 8422
Email: theteam@vcreate.tv

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
VCreate is browser based accessible by any chromium-based browser on desktop and all modern mobile browsers.
System requirements
  • Software-as-a-Service - Annual licence based on number of patients
  • Software-as-a-Service - Multi-service, volume licencing available

User support

Email or online ticketing support
Email or online ticketing
Support response times
Hours of operation are Monday to Friday between 8am and 6pm
(UK time) with an aim to respond to requests within 2 hours.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Help guides and videos are available 24/7 free of charge via the help site within vCreate.

Email support is available Monday to Friday between 8am and 6pm
(UK time) free of charge.

Extended support options are available at further cost.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Once the instance is setup, vCreate perform online training via Teams or Zoom. Users also have access to help resources within vCreate including help guides, videos, and a support ticket system.

Ongoing training and regular webinars are available for clinical teams to attend.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
All patient data is downloadable by system administrators at the end of the contract. Once downloaded, all patient data will be permanently deleted.
End-of-contract process
Once all patient data has been downloaded then the data is permanently deleted. This download is performed by the clinical team within the vCreate service therefore incurs no cost.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
VCreate is a responsive web app and will adjust the view based on the device.
Service interface
No
User support accessibility
WCAG 2.1 AAA
API
No
Customisation available
Yes
Description of customisation
Elements of the interface can be customised.
User consents can be customised by clinical service.
Questions for patients when uploading videos/photos for clinical context are custom to the clinical service.
Customised patient condition classifications by specialty are available.

Customisations are provided by the clinical service and implemented by vCreate as part of the onboarding process.

Scaling

Independence of resources
The vCreate platform sits in Microsoft Azure and utilises load balancers. The platform is also monitored using Azure Monitor providing real-time performance alerts to the vCreate team.

Analytics

Service usage metrics
Yes
Metrics types
Clinician time spent on the system.
Last login by user.
User access to videos and photos.
More metrics available upon request.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
All videos and photos can be downloaded and clinical data exported to PDF by the system administrators.
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • MP4 (Videos)
  • (JPG, PNG) Photos
Data import formats
Other
Other data import formats
  • Text via the service
  • Videos and Photos via the service

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
VCreate will use commercially reasonable efforts to make the platform is available with a Monthly Uptime Percentage of at least 99.95% during any monthly billing cycle. Subject to the SLA exclusions, if vCreate does not meet this commitment, buyers will be eligible to receive a Service Credit. A Monthly Uptime Percentage of 99.95% means that vCreate guarantee buyers will experience no more than 21.56 min/month of unavailability.
Approach to resilience
Data centres used by vCreate are provided by Microsoft Azure. Further information is available upon request.
Outage reporting
Scheduled outages information is available through the vCreate dashboard two weeks in advance. Certain outages will be communicated by email and on social media.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Role-based Access Control (RBAC) defines access to all data within the system. Further information is available upon request.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
  • DTAC compliant
  • DCB0129 compliant
  • ISO 27001 underway, expected Nov 2024

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber Essentials. ISO 27001 underway, expected by Nov 2024
Information security policies and processes
https://www.vcreate.tv/data-protection-policy

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We have a change management process available upon request that adheres to all expected standards.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
VCreate utilises the Microsoft Azure Defender for Cloud's integrated Qualys vulnerability scanner which constantly monitors the entire vCreate infrastructure. Any vulnerabilities are identified, flagged and patched immediately. Baseline audits are recorded in logs. Further information is available upon request.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
VCreate is protected by a suite of security controls within Microsoft Azure such as Defender for Cloud, Azure Monitor and Application Gateway with Web Application Firewall v2 and oWASP 3.2 ruleset. Potential compromises are identified and remediated through the above controls and if necessary our incident management plan is activated. Further information is available upon request.
Incident management type
Supplier-defined controls
Incident management approach
We have an incident management plan available upon request that adheres to all expected standards.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Yes
Connected networks
Other
Other public sector networks
FHIR integration with multiple EPRs is available

Social Value

Social Value

Social Value

  • Fighting climate change
  • Wellbeing

Fighting climate change

vCreate enables patients to avoid unnecessary visits to hospitals and clinics by sending videos of their condition to their clinical team for remote management

Wellbeing

vCreate enables patients to manage their own health and wellbeing through a digital service available on any device

Pricing

Price
£250 to £2,000 an instance a month
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at theteam@vcreate.tv. Tell them what format you need. It will help if you say what assistive technology you use.