CRESCENDO SYSTEMS LIMITED

Dragon Medical One (DMO)

Cloud-based clinical speech recognition for documenting care in the EPR.
Dragon Medical One (DMO) is a cloud-based, GDPR-compliant speech recognition solution that enables clinical documentation to be completed from any location. It allows clinicians to use their voice to securely capture the patient story more naturally and efficiently-anywhere, anytime.

Features

• World class clinical speech recognition with accuracy up to 99%
• Medical dictionary including over 60 specialty and sub-specialty topics
• No speech profile training required
• Supports dictation into EPR's, clinical and non-clinical Windows applications
• Installs in minutes on any clinical workstation or laptop
• Supports enterprise deployments through virtual environments with thin-zero clients
• Built-in analytics provide usage and adoption dashboards and user metrics
• Speech-related data securely communicated over 256-bit encryption channels
• PowerMic app turns clinician’s Smartphone into a secure wireless microphone
• Supports customised vocabulary, auto-texts and voice commands

Benefits

• Doctors are more productive with fast, accurate, and responsive dictation
• No speech profile training ensures optimal clinician experience immediately
• More complete narratives mean improved decision-making and quality of care
• Compatible with all leading EPRs; designed with virtualisation in mind
• Easy to install and maintain: one-click installation and automatic updates
• Budget-friendly: Affordable subscription-based pricing with little up-front capital investment
• Healthcare compliant hosting that supports security demands of the NHS
• Access to data, analytics, and insights to inform better decisions
• Flexibility to use your smartphone as a microphone
• Consistent documentation process is personalised across platforms & devices

£29 to £50 a licence a month

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@crescendosystems.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

148806864910199

Contact

John Bendall
01932 789433
tenders@crescendosystems.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No constraints other than technical specifications.
• System requirements:
  • OS: Supported Microsoft Windows Operating Systems, with latest patches applied
  • .NET: Microsoft .NET Framework 4.5 (or higher) is required
  • Processor: Minimum 1.7Ghz, Recommended 2.8 Ghz or Higher
  • Memory: 512MB minimum / 4GB recommended
  • Internet Connection: 80kBps and higher
  • Web Browser: Internet Explorer 11+, Google Chrome v65+
  • Network latency < 50ms
  • Microphone: Android/iOS Smartphone, or Nuance approved microphone

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support is available Monday to Friday 9am to 5pm, out of hours support available at an additional charge
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: PLACEHOLDER HERE
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Prior to a customer purchase we provide online or onsite demonstrations to familiarise the organisation with the service features.On receipt of a PO we co-ordinate delivery of the software with the Clients IT team, checking specification and any other relevant factors. ; In parallel, we will liaise with the project team to ensure that goals are achieved and that workflow is consistent with the organisations expectations. Planning Services include project management activities such as definition and management of project goals; development and tracking of implementation plans; training plans and scheduling; change management; managing and driving resolution of issues log; regular status calls and post training follow up activities; strategic alignment to make sure the project is aligned to the organisational goals. Once the software is delivered we offer both onsite and online training modules, dependent upon the customers requirement (this can also include a Train-the-Trainer course if the client wishes to train internally). Online training cost £150 + VAT per 2 hour module, Onsite training £650 + VAT per day and a 3-day Train-the-Trainer at £1950 + VAT. We also supply electronic 'Quick Start' training materials at no extra cost.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: When a contract terminates all user data is deleted. There is no requirement to extract the data as this was simply the audio to create the text which is not kept in the system for future reference. The resultant text remains stored in the customer's EPR or other clinical system.
• End-of-contract process: Upon termination of the contract the organisations users no longer have access to the speech recognition software, DMO, (and microphones if bought on subscription) and would not be able to use the software to dictate in to their computer. ; The contract price includes the access to the software and the updates during the contract period, all of which ceases at the end of the contract.

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The interface is a simple, small menu bar (Dragon Tool Bar) which displays a microphone icon to show user whether it is on or off, together with a drop down list of features and help menus. The Dragon tool bar can be moved or hidden.
• Accessibility standards: None or don’t know
• Description of accessibility: Speech Recognition software is a key accessibility tool enabling users to access their computer or laptop by voice to generate documents and, to a degree, control application interfaces.
• Accessibility testing: We provide speech recognition software to a wide variety of users requiring assistive technology. This includes, for example, Access to Work and the DSA government schemes.
• API: No
• Customisation available: No

Scaling

• Independence of resources: This is a highly scaleable solution, housed in a secure UK Microsoft Azure data centre environment, which enables thousands of users from single organisations to be active on the system concurrently.

Analytics

• Service usage metrics: Yes
• Metrics types: The customer has access to DMO's built-in administration, analytics and insights, a web-based admin portal that simplifies system management and offers data insights to ensure doctors are using the solution as effectively as possible.; DMO feeds data into an analytics portal so the organisation can make more informed decisions. This comprehensive portal provides access to an intuitive dashboard that displays key metrics and trends, like active users, hours of audio and peak usage. Usage details allow you to drill down to user level utilisation statistics to provide a good indicator of individual user efficiency, voice command usage, AutoText usage, etc.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Nuance Communications

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Not applicable. The textual data generated by the software is created directly into the customers systems/applications so no export is necessary.
• Data export formats: Other
• Other data export formats: Not applicable to the DMO process
• Data import formats: Other
• Other data import formats: Not applicable

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 24/7 365 days a year. Organisations are refunded based on an hourly compensation relative to the monthly subscription charge.
• Approach to resilience: Microsoft Azure data centre. Further information on resilience is available upon request.
• Outage reporting: Internal system management alerts and daily reports

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Via username and password
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • HIPAA
  • UK Government Minimum Cyber Security Standard
  • GDPR and Data Protection Act
  • NHS Data Security and Protection Toolkit
  • BS EN ISO 9001
  • IGSoC Level 2 and HSCN Access

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
• Information security policies and processes: PLACE HOLDER

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Software updates are applied to the data centre once they have been thoroughly tested by our internal technical support team. Such updates are pre-tested within an external environment to prevent compatibility issues. All changes to the live environment are internally tracked.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: PLACE HOLDER
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: PLACE HOLDER
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: PLACE HOLDER

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  Dragon speech technology can be deployed from any location, including workplace, mobile working and home office enabling the opportunity for achieving a better work/lifestyle balance.; Additionally, and because Dragon relies on a 100% accurate vocabulary it enables users to create accurate content-rich documents irrespective of literacy standards.

Pricing

• Price: £29 to £50 a licence a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: 30-day trial of software for up to 10 users (licenses). Online training overview and trial support included but individual training is an additional cost. Trialists may need to purchase a microphone although are able to use a free Smart Phone application (PowerMic)

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@crescendosystems.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.