MTI Technology Ltd

MTI PAM Privileged Access SaaS and Managed Service

MTI provide market leading CyberArk Privileged Access Security Licensing, Integration and Management Services. We can fully secure privileged accounts across your organisation including password control and full auditing of administrator actions via recorded sessions. The service is supported by our UK based 24x7x365 Security Operations Centre (SOC).

Features

• 24x7 Monitoring through a UK based Security Operations Centre (SOC)
• Security Assurance with CyberArk; a Gartner Magic Quadrant Leading solution
• Automated on-boarding of new privileged accounts
• Proactive threat protection and analytics
• Randomised and complex administrator passwords
• Full protection of all privileged accounts
• All administrative sessions recorded, and held in tamperproof encrypted formats
• Multi-Factor Authentication to ensure all user sessions are protected
• Passwords cycled once used to minimise threat of known passwords
• Full Management of the PAM software, installation, licensing and configuration

Benefits

• Eliminate the risk of administrators setting weak and guessable passwords
• Full auditing and session recording for all administrative sessions
• Full management, installation, configuration and upgrades of the PAM software
• 24/7/365 Managed Service for continual operation of the PAM solution
• Monthly service reviews of the Managed Service
• Free quarterly health-checks of the PAM implementation

£905 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid@mti.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

148853797496905

Contact

Darren Moyes
01483520200
bid@mti.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: CyberArk Core PAS
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: No
• System requirements:
  • Active Directory
  • On-Premises Connector Component Servers

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 24/7/365 service desk - specific response times and SLA's are agreed individually with each customer based on their requirements and availability
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Testing conducted by Microsoft.
• Onsite support: Yes, at extra cost
• Support levels: 24/7/365 support; Dedicated Service Delivery Manager; Dedicated Technical Lead Engineer
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Software installation by customer or MTI consultancy services
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: All data is held by the users for the duration of the service and is hosted on the users own hardware
• End-of-contract process: At the end of the Managed Service, end users either purchase licenses from vendor direct and manage the PAM solution themselves or the licenses expire and the software becomes unavailable to them. MTI can assist with exporting the Vault data and Credentials within the cost of the service.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The key differences between the CyberArk Mobile App and the Desktop App are:; ; Mobile App: is Designed for accessing privileged accounts and applications on-the-go through Remote Access. It focuses on secure login and multi-factor authentication.; Desktop App: Provides a broader range of functionalities for managing privileged accounts and secrets. It allows for password resets, creating and editing privileged accounts, and managing privileged session recordings.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: API integration to the Privilieged Access Management solution
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Integration to organisation's applications; Support levels; Monthly reporting / auditing; Users in scope of service

Scaling

• Independence of resources: Vendor defined service capacity

Analytics

• Service usage metrics: Yes
• Metrics types: Auditing of administrative sessions & actions; Customisable reporting
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: CyberArk

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Via the console
• Data export formats:
  • CSV
  • Other
• Other data export formats: Native Vault format
• Data import formats:
  • CSV
  • Other
• Other data import formats: Via API

Data-in-transit protection

• Data protection between buyer and supplier networks: IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.95% Up time
• Approach to resilience: For Self-Hosted installations, the design includes Primary and DR Instances, with redundant hardware residing in separate datacentres.; ; CyberArk's Privileged Cloud Saas Services prioritizes uptime through geographically spread data centers and redundant infrastructure within each. This prevents a single point of failure and allows service to continue during localized outages. Disaster recovery plans ensure quick response to major incidents with regular testing to identify and address weaknesses.; ; Security measures like industry-standard best practices, encryption, and threat detection aim to minimize risks. However, customer backups and organizational Business Continuity Plans are crucial for additional protection in case of service interruptions.; ; Overall, CyberArk's design promotes resilience through redundancy, disaster recovery, and robust security, offering a highly available platform for privileged access management.
• Outage reporting: Email Notification. Customers can subscribe to Status updates at the following link : https://privilegecloud-service-status.cyberark.com/; Which shows updates on service-wide incidents, issues, and planned maintenance.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access granted to specific users on a Role Based Permission basis. Access requires Multif-Factor Authentication.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 29/09/2006
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO/IEC 27018 AICPA SOC (SAS 70 Reports), Cloud Security Alliance
  • ISO27001:2013

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO/IEC 27001

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Supplier-defined controls
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Supplier-defined controls
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Supplier-defined controls
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Supplier-defined controls

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  MTI publishes an annual Quality & Environmental (Q&E) Policy statement, which is aligned to its ISO 9001 & ISO 14001 accreditations and the annual EcoVadis CSR review and accreditation. MTI’s Corporate & Social Responsibility policies integrate our business values and operations to meet our strategic objectives and the expectations of our customers, employees, investors, suppliers, the community and the environment. By putting our CSR into practice, we are committed to conducting ourselves responsibly and in an ethical manner, creating a positive and supportive working environment, supporting local communities, improving service levels to customers, acting fairly and collaboratively with suppliers and other third parties, to deliver solutions that support our environmental objectives. Our Environmental Management System, recognised by independent ISO 14001 Environmental Management certification, incorporates our Environmental Policies and Procedures.Demonstrating our commitment to protecting the environment and sustainability. We undergo regular independent audits to demonstrate our commitment to improvement. Our management review programme and CSR and Environmental Reporting, evaluate and demonstrate our environmental achievements, through measurement of impacts as a result of all business activities, monitoring of reduction targets, achievements against objectives & results from our activities, initiatives and environmental commitments. Our FY2022 focus includes; Zero-Carbon Society: we will strive to achieve zero emissions from our own business activities and encourage carbon neutrality within our supply chain. Through comprehensive energy conservation activities and the use of renewable energy, we aim to reducing our carbon footprint and impact on the environment through reduction of contributions to greenhouse gases (GHGs) and annual CO2 emissions, and support supplier commitments; •Partnering with Tier-1 suppliers who are committed to carbon neutrality, evidenced through annual environmental and sustainability assessment •Commitment form partners/product vendors to commit to supplying packaging with a minimum of 50% recycled content (80% Cardboard) or be entirely derived from sustainable sources.

  Covid-19 recovery

  In response to the COVID-19 pandemic, MTI has implemented thorough in-house technology solutions allowing over 90% of our staff to be based at home, including the majority of our service delivery staff. This approach provides greater job opportunities across the region without the potential for geographically disadvantage, and ensures we have skilled staff locally across the UK to deliver our core services. Where MTI are delivering longer-term services to Buyers, MTI is committed to sourcing and utilising local suppliers to provide relevant elements of the service and would support running local supplier days to publicise the delivery and give opportunities for local company involvement. MTI recognises that the COVID-19 pandemic presents challenges for graduate employment and is offering employment opportunities for graduates in order to support local students to progress from higher education into jobs utilising their skills and knowledge.

  Tackling economic inequality

  MTI has invested significantly in developing in house skills and capabilities in order to provide high-class services across a wide range of technologies and disciplines, with emphasis on providing a wide range of professional and managed services. Our Internal Development Programmes and individual development plans ensure that all employees are offered opportunities for learning and development and provides skills training for new employees and existing employees to prepare them for promotions, transfers or new responsibilities. Our development programmes help our employees stretch their capabilities and those of the organisation, upskilling employees through investments in a wide range of skills and product training and development for staff and managers to broaden opportunities. Building a diverse and inclusive workplace has become an imperative part for the all-round growth and development of MTI. Therefore, our HR team takes tangible steps to create a workplace that is committed to diversity and inclusion, including providing career opportunities to support disadvantaged people into the workplace. MTI are registered to the Disability Confident scheme and have agreed to the Disability Confident commitments to provide interventions to increase employment opportunities and retention for people with a long- term health condition or disability to support these people into employment.

  Equal opportunity

  We recognise our obligations under the Equality Act 2010, Article 119 of the Treaty of Rome, The Race Relations Act, The Employment Equality (Sexual Orientation) Regulations 2003 and The Employment Equality (Religion or Beliefs) Regulations 2003, and The Codes of Practice published by the Equal Opportunities Commission, the Commission for Racial Equality and the European Commission; We are committed to the principle of equal opportunities in employment. We are opposed to any form of less favourable treatment or financial reward through direct or indirect discrimination, harassment, victimisation to our staff members or job applicants on the grounds of race, religious beliefs, political opinions, creed, colour, ethnic origin, nationality, marital/parental status, sex, sexual orientation, offending past, disability, age, caring responsibilities or social class. We extend protection under this Policy to our suppliers, customers, contractors, and others who are on our premises and in return expect all suppliers, customers, contractors and others to behave in the same way towards our members of staff. This policy is intended to assist the organisation to put this commitment into practice. Compliance with this policy should also ensure that employees do not commit unlawful acts of discrimination. Communicating this policy will be supported by appropriate training, and the effectiveness of this Policy will be monitored on an on-going basis. No form of intimidation, bullying or harassment will be tolerated. Implementation of this policy will be carried out where necessary by invoking the Disciplinary Procedure. Every employee is required to assist the organisation to meet its commitment to provide equal opportunities in employment and avoid unlawful discrimination.

  Wellbeing

  The organisation has developed an employee wellbeing policy to manage its obligations to maintain the mental health and wellbeing of all staff. It covers the organisation's commitment to employee health, the responsibilities of managers and others for maintaining psychological health, health promotion initiatives, communicating and training on health issues, the range of support available for the maintenance of mental health, and organisational commitment to handling individual issues.

Pricing

• Price: £905 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: MTI offer an audit of Privileged Accounts running on your environment using DNA tool takes context from your organisation, applies the results and delivers a compelling and relevant Executive Summary of why PAM is critical to you.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid@mti.com. Tell them what format you need. It will help if you say what assistive technology you use.