SaaSam UK Limited

SaaSam Implementation and Support Services: Agiloft Contract Lifecycle Management software

Support for SaaSam implemented Agiloft Contract Lifecycle Management solution delivering a flexible, scalable and integrated contract management system that automates the entire contract life cycle to your business requirement. We also offer an Admin-on-Demand service where we act as your system administrator.

Features

• Certified Agiloft reseller and implementator
• 12+ years experience implementing the Agiloft Contract Lifecycle Management solution
• In-house capability (Business Process Analysts, Project Managers, Implementers)
• Agiloft's 2023 Global Reseller of the Year
• Comprehensive understanding of the Agiloft Contract Lifecycle Management software
• Agiloft platform configuration according to Buyer's requirements
• Transparent & itemised implementation estimates
• Global client list including Government and educational organisations
• Standard Support is included in the Agiloft license pricing
• Admin-on-Demand support is available for purchase

Benefits

• A tailored contract lifecycle management (CLM) system
• Reduces deployment time (1/4 the time compared to inexperienced users)
• Project management that delivers to agreed timeframes and budgets
• End-to-end management by SaaSam's in-house team
• Increased adoption via engagement throughout implementation, and tailored training
• Consultant implementors that can cater to complex integration needs
• Reduced deployment through Agiloft's no-code Contract Lifecycle Management OOTB capability

£20,000 an instance

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at solutions@saasamgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

148993658839956

Contact

Calum Johnstone
+44 (0) 7398 201 936
solutions@saasamgroup.com

Planning

• Planning service: Yes
• How the planning service works: SaaSam's Business Process Analyst will conduct an analysis of the Buyers contract management processes and gather all requirements needed to configure the Agiloft Contract Lifecycle Management solution to the Buyers exact needs. This will be conducted during a series of workshops (ideally on-site at the Buyer's offices with Subject Matter Experts). A SaaSam Project Manager will ensure that all information required is captured and will provide a clear high-level implementation plan to keep the implementation project on track and on budget. Regular "Show & Tell" meetings will be scheduled at key intervals during the implementation to present the system as it is being configured and to involve key stakeholders to ensure maximum adoption post go-live.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Agiloft Contract Lifecycle Management software

Training

• Training service provided: Yes
• How the training service works: SaaSam provides a range of training opportunities during prior to system go-live. This includes; Administrator Handover, Print Template Training, Train-the-Trainer training, and 'as-built' system documentation. Agiloft provides a wide range of training options as part of the software license price, which includes; 3-levels of certification via the online Agiloft University. SaaSam is happy to discuss a tailored training package to meet the specific needs of any Buyer.
• Training is tied to specific services: Yes
• Services the training service works with: Amazon Web Services (AWS)

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: SaaSam will configure the Agiloft Contract Lifecycle Management solution to align with the Buyer's contracting workflows and processes. The migration of the Buyer's contracting data is provided for as part of SaaSam's implementation of the Agiloft Contract Lifecycle Management. Data migration includes; user data, supplier/customer/vendor data, and legacy and active contract data. This includes any attachments that need to be migrated. SaaSam's assumption is that the Buyer will provide the data in a cleansed format ready for upload. Additionality migration services can be provide and will need to be fully scoped.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Amazon Web Services (AWS)

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: SaaSam will conduct thorough system testing and provide system documentation for the 'as-built' platform during implementation. User acceptance testing will be managed by nominated Buyer stakeholders, prior to system go-live.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Standard support is provided as part of the Agiloft license price. SaaSam has a web self-serve support portal available to users of the Agiloft platform to search the knowledgebase and submit requests. Standard support tickets lodged via the SaaSam web self-serve support portal will be responded to within 4 working hours. SaaSam support is provided during business hours, which are Monday to Friday, 9:00 am to 5.30 pm (except on public holidays), in the following countries: UK, Ireland, USA, Australia and New Zealand.; SaaSam has an Admin-on-Demand service which can be purchased.

Service scope

• Service constraints: No constraints known at this time. Implementation services will need to be scheduled according to availability of our Implementation team. SaaSam can provide tailored support options to meet the Buyer's requirements, which includes an Admin on-Demand service for purchase.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Standard support tickets lodged via the SaaSam web self-serve support portal will be responded to within 4 working hours. SaaSam has a web self-serve support portal available to users of the; Agiloft platform to search the knowledgebase and submit requests. SaaSam support is provided during business hours, which are Monday to Friday, 9:00 am to 5.30 pm (except on public holidays), in the following countries: UK, Ireland, USA, Australia and New Zealand. SaaSam has an Admin-on-Demand service which can be purchased.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Support levels: Standard support is included in the license cost. SaaSam offer an Admin-On-Demand service at additional cost (please refer to the Pricing; Document). SaaSam provide an account manager.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  SaaSam takes environmental responsibility and sustainability seriously and we have woven the elements of carbon reduction, ethical purchasing, waste reduction and community support into our business practices and policies. We believe all businesses have an important role to play as we transition to a low-carbon economy, so we are doing our part within our company, our homes and our local community to make a difference. SaaSam's Sustainability Policy can be viewed in full on our website. SaaSam also has a Sustainability Plan to ensure that we implement environment, business, and social initiatives to reach out business sustainability goals. The plan encompasses five core objectives; to actively encourage the use of reusable plastic and waste, to use less energy and water, to reduce travel both to and from the office and to and from meetings with customers, to identify opportunities to work with businesses that use ethical practices pertaining to the environment, employees or local communities, and to educate peers about corporate sustainability. A copy of SaaSam's Sustainability Plan can be provide upon request. SaaSam is committed to achieving a Carbon Reduction Policy and a Carbon Reduction Plan to align with UK Public Procurement legislation.

  Equal opportunity

  SaaSam is passionate about ensuring all people are treated fairly, kindly and with respect (in workplaces and everywhere else). SaaSam is committed to conducting business responsibly and ethically and to ensure all aspects of our business practices are free from any form of slavery such as unpaid or underpaid servitude, child labour, people smuggling, human trafficking and forced labour. SaaSam is under the threshold for requiring a Modern Slavery Statement, however due to our total commitment in this regard, a copy of SaaSam's Modern Slavery Statement can be viewed on our website. SaaSam is passionate about ensuring all people are treated fairly, kindly and with respect (in workplaces and everywhere else). SaaSam is committed to conducting business responsibly and ethically and to ensure all aspects of our business practices are free from any form of slavery such as unpaid or underpaid servitude, child labour, people smuggling, human trafficking and forced labour. SaaSam is under the threshold for requiring a Modern Slavery Statement, however due to our total commitment in this regard, a copy of SaaSam's Modern Slavery Statement can be viewed on our website. SaaSam primary method of engagement with Buyers is via virtual communication and connection. By delivering our implementation projects in this way, we aim to facilitate involvement of all people regardless of their working environment or ability to get to a specific location.

  Wellbeing

  SaaSam encourages and facilitates an awareness of a healthy work environment. We have a dedicated Team Wellness SharePoint page where team members can read about how to stay healthy and active. This philosophy is emulated in the project teams responsible for the implementation of SaaSam's software support services. The Project Managers are tasked with coordinating the meetings and workshops and are encouraged to weave wellness exercises for the body and mind into their agenda's. This includes 'Deskercise' routines to avoid aches and pains while working at desks, and mind games to ensure all participants are mentally focused and ready to tackle the challenges of the day's agenda.

Pricing

• Price: £20,000 an instance
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at solutions@saasamgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.