Rackspace Ltd

Rackspace Elastic Engineering Plus (EE+) for Data

Rackspace Elastic Engineering Plus (EE+) for Data is a managed support model that provides on-demand access to data experts via ongoing sprints to continually remediate, innovate, evolve and improve customer environment(s). It is a tiered service that includes a number of hours per month.

Features

• Formulate defensible modern data architecture strategies and feasible customer roadmaps
• We deliver scalable data platform architectures supporting adaptable customer growth
• End-to-end data lifecycle automation, from ingestion step through to reporting
• Enhance skills and shift the culture towards achieving operational excellence
• Attain data quality past the limited six data quality dimensions
• Build secure data systems against unauthorised access, modification, or deletion
• We improve observability by guaranteeing high-quality logs, metrics, and traces
• Manage your database schemas evolutions via a robust, trusted process
• Manage change controls and performance of data workloads and queries
• Automate routine data flows and high-level management workflows into runbooks

Benefits

• Delivers process maturity driving continual improvements through qualitative measures
• Agile delivery and world-class support deliver significant business impact
• Managed end-to-end analytics pipeline reduces operational burden
• Data platform automation and accelerated adoption of data platform capabilities
• Expert direction based on the latest innovations in data management
• Promotes adoption of sound operational data management principles
• Delivering a repeatable collaborative approach toward operational data lifecycle management
• Construct robust management around the stages of the data lifecycle
• Introduces governance that establish shared responsibility for successful delivery
• World-class support that informs decisions that improve your bottom line

£32,500 a unit a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukpublicsector@rackspace.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

149013416212884

Contact

UK Public Sector Sales
+44 (0)208 734 8107
ukpublicsector@rackspace.com

Planning

• Planning service: Yes
• How the planning service works: The Rackspace Elastic Engineering Plus for Data delivery framework provides an agile process that closely follows the scrum principles. This approach offers constant visibility to key stakeholders, allowing required course corrections throughout the project. The engagement begins with a long-range planning session dividing the project into achievable work items that can be delivered and demonstrated in weekly iterations. ; ; Before each iteration, Rackspace works with the customer to document and review a backlog of user stories. Rackspace data engineers conduct all analysis, design, engineering and testing activities during the sprint. The team has daily stand-up meetings, where each member discusses their previous day’s accomplishments, their plan for the day and any issues blocking progress.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Azure
  • Google Cloud Platform (GCP)
  • Amazon Web Services (AWS)

Training

• Training service provided: Yes
• How the training service works: Training is typically delivered in the form of a consultative engagement, where Rackspace Professional Services will seek to understand the business context for the training requirement, and will deliver engagements to enable the Customer in meeting the technical objectives. This training can be delivered on-site or remotely.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft Azure
  • Google Cloud Platform (GCP)
  • Amazon Web Services (AWS)

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We help customers successfully move business services across technologies & platforms, minimizing risk, disruption & downtime. The Rackspace Migration services portfolio of offerings helps businesses transform and migrate their applications and workloads to a chosen target platform.; ; Our migration specialists assess an organization’s application estate, develop a migration strategy, prepare a detailed migration plan, manage the migration, and put it back into production each application. Migration services minimise the customer’s business risk when transitioning critical business applications to a new platform or technology.; ; The principal customer benefit is hands-on management of their migrations by a team of expert technical consultants, project, and program managers. They understand the challenges and hazards that can occur and have developed mitigation strategies that minimize or avoid downtime.; ; Our specialists can migrate customer business services however they are constructed or hosted, based on a deep understanding of their business needs. Where appropriate, we help customers build confidence and momentum using an agile migration factory approach, applying automation to achieve sustainable, efficient delivery at a pace that suits their business. This approach improves our customers’ time to market, helping them realize planned migration benefits quicker.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Azure
  • Google Cloud Platform (GCP)
  • Amazon Web Services (AWS)

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Rackspace data engineers conduct all analysis, design, engineering, and testing activities during the sprint. During stand-up meetings, the teams track the quality of the deliverables. Each member discusses their previous day’s accomplishments, plans the day, and brings up any progress impediments.; ; Rackspace is responsible for the quality and performance of its deliverables. Rackspace adheres to its standard Engagement Delivery Framework and agrees with the customer on the stories and acceptance criteria in advance. During sprint retrospectives, the Rackspace steering team and the customer’s stakeholders review the deliverables against the acceptance criteria. Stories are complete if they meet the agreed-upon acceptance criteria; otherwise, they are marked incomplete and moved to the next sprint.; ; If the customer wants to change an agreed-upon story, a different story is created, added to the backlog, prioritised by the customer, and incorporated into a later sprint.; ; Rackspace and the customer share responsibilities for overall security. The customer is accountable for validating Rackspace’s work around replication activities. Regular testing and validation should be a part of the customer’s ongoing business continuity planning.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Global Rackspace DataOps team provides reactive 24x7 response supporting our automated pipeline monitoring system. In addition to monitoring, alerting, and incident management, we provide troubleshooting, platform escalations, runbook-based resolution, and operational support. Data Pipeline Management is an optional add-on Service to Rackspace Elastic Engineering Plus for Data.; ; Support is delivered via a tailored services model to meet the customer’s needs. Our teams engage collaboratively, use the customer’s tool stack and internal systems and work closely with the customer teams. The consumption model is flexible and scalable to meet budget and resource demands. The service baseline existing infrastructure and compile and maintain a knowledge repository to ensure effective management. It will allow for accelerated transformation and increase business value.; ; Rackspace EE+ 24x7 is also available at an extra cost for customers who require a 24x7x365 monitoring solution.

Service scope

• Service constraints: This offering does not include complex and large-scale data migration services. A Professional Services SOW addresses any migration needs/requirements that the customer may have. ; ; Rackspace classifies as one-time events any new and significant data engineering and development tasks arising from support activities or requested separately by the customers. These tasks require an additional Professional Services SOW at an extra cost. Customers work with the Professional Services team to determine the scope in a separate service block.; ; Data Pipeline Monitoring requires Rackspace EE+ for Data and Optimizer+ or Optimizer+ with Platform Support as prerequisites, such as performance, availability, and support.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Under our fully managed EE+ 24x7 service, Rackspace can offer response time SLA of 15 mins to 12 hours depending on the severity and cloud platform.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Our global Rackspace DataOps team provides reactive 24/7 response atop our automated pipeline monitoring system. In addition to monitoring, alerting, and incident management, we provide troubleshooting, platform escalations, runbook-based resolution, and operational support. Data Pipeline Management is an optional add-on Service to Rackspace Elastic Engineering Plus for Data.; ; Elastic Engineering Plus is charged monthly based on a tier of required engineering hours. Rackspace provides a 24x7 support charge linked to the customer's cloud usage fees, depending on their needs. The costs depend on the individual customers' requirements on a case-by-case basis.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Amazon Web Services (AWS); Google Cloud Platform (GCP); Microsoft Azure

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Assurance UK Limited (a member of BSI group)
• ISO/IEC 27001 accreditation date: 21/10/2021
• What the ISO/IEC 27001 doesn’t cover: Certain professional services and software development controls are excluded and some international office space is not in scope.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Protiviti
• PCI DSS accreditation date: 31/7/2021
• What the PCI DSS doesn’t cover: Services outside the scope of our managed dedicated cloud, managed public cloud and managed security
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • SOC 1 (SSAE 18), SOC 2, SOC 3
  • ISO 14001
  • HITRUST
  • NIST 800-53 / NIST 800-171 (“DFARS”)
  • FISMA
  • FedRAMP JAB P-ATO
  • Content Delivery & Security Association (CDSA)

Social Value

• Fighting climate change:

  Fighting climate change

  Rackspace has committed to achieving net zero carbon emissions by 2045. This is five years ahead of the UN Paris Agreement on Climate Change ambition to limit the global warming of the planet to 1.5 degrees Celsius, compared to pre-industrial levels. We have begun the process of automating our large facilities with smart, energy-saving features that, so far, have resulted in a 2,000-kilogram reduction of C02 in our main office in UK, in Hayes. We have assembled a cross-functional team to define our ESG-related goals more clearly so we can better measure our impact in the future. We have also invested in and are deploying smart building automation systems in five locations globally and three data centres, both including London. These systems will drive reduced energy consumption in each of these locations, through building control systems that provide the ability to efficiently manage light, heat and cooling zones based on operational demand.
• Covid-19 recovery:

  Covid-19 recovery

  We have evolved physical health programmes and developed new mental and emotional wellness programs to better serve and support our Rackers, as we recover from COVID. In addition, we began to look for ways we could help those organisations that support our communities. To that end, we initiated our first company-wide donation match program, matching Racker donations to COVID-19 relief organisations and other non-profit organisations that provide valuable services and support to local communities. During this two-week campaign, Rackspace and its employees donated more than £152,000 toward the COVID-19 relief efforts of over 360 organisations around the globe.
• Tackling economic inequality:

  Tackling economic inequality

  At the core of every Racker (Rackspace employee) is a drive to leave the world better than we found it and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back programme creates opportunities for Rackers to give our time and talent to others. So far we have donated 27,000 hours to charity. ; One of the many examples of Rackspace tackling economic inequality is our head office location, which we call “The Castle”. The building was an abandoned shopping mall in a run-down neighbourhood. Rackspace took over the mall and converted it into our head office, bringing employment opportunities and much needed economic vibrancy to the area. Rackspace offers community support programs including big brother and big sister (a mentoring programme) and regular charity drives for local causes.
• Equal opportunity:

  Equal opportunity

  Having a diverse workforce – made up of team members who bring a wide variety of skills, abilities, experiences and perspectives – is essential to Rackspace’s success. We are committed to the principles of equal employment opportunity, inclusion and respect. We do not tolerate discrimination against anyone – team members, customers, business partners, or other stakeholders – on the basis of race, colour, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity, marital status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. We provide equal employment opportunity to everyone who is legally authorised to work in the applicable country. We provides reasonable accommodations to individuals with disabilities and removes any artificial barriers to success. ; Rackspace has also introduced a number of initiatives to help working parents and allow the sometimes disadvantaged to thrive in our workplace with flexible hours and other support specifically designed for working parents.
• Wellbeing:

  Wellbeing

  Rackspace has a number of wellbeing programs in place to keep our teams healthy. We have invested in this area additionally over the COVID period, since it is widely viewed that the isolation introduced through lockdown has introduced new challenges for some of our teams. We offer a comprehensive employee assistance programme (EAP) providing Rackers with access to confidential professional support with any of the following challenges: depression, anxiety and mental health, family or relationship problems, improving work life balance, financial or legal problems, child or elder care challenges. We have a monthly wellbeing challenge (The Racker Recharge), which is a fun competition with a small prize focused on a particular area of wellbeing. The purpose of the challenge is to build awareness of heathy practices and build good habits in our teams. As an example, March’s challenge was on nutrition, hydration and sleep. ; One of our core values is compassion – we are one team doing the right thing for our customers, communities and each other. In many of our locations we offer discounted membership to local gyms to allow Rackers to keep their bodies as fit as their brains.

Pricing

• Price: £32,500 a unit a month
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukpublicsector@rackspace.com. Tell them what format you need. It will help if you say what assistive technology you use.