EASIPC SERVICES LTD

EasiPC - Backup as a Service (BaaS)

EasiPC Backup as a Service (BaaS) provides an industry standard backup service as either a standalone backup solution or to compliment existing on-premise and public/private cloud solutions. The EasiPC BaaS is a managed service, with monitoring, alerting and where required regular testing of backups.

Features

• Secure Cloud Backup and Recovery
• Disaster Recovery
• Local Copy
• Online backup and recovery
• GDPR compliant and highly secure
• Flexible Backup options

Benefits

• Secure UK Datacentre storage
• Multitenant
• Reduce local hardware costs, no local backup required
• Instant recovery and on demand file level restoration

£1.45 to £3.60 a gigabyte a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@easipc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

149053568793298

Contact

Rob Lloyd
01604286682
bids@easipc.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Some features are not compatible with older Windows operating systems - Server 2008, Windows 7.
• System requirements: Windows 10 or Windows Server 2012r2 and up

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: All response times are defined in the service specification. Initial target response times are 30 minutes for non critical tickets up to a maximum of 8 hours for low priority service requests. No support is provided outside of working hours - Monday to Friday 8am to 5pm.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: All EasiPC customers are assigned an account manager for general service requests, escalation of service issues and general account management. The service is a fully managed service, and any support required due to issues with the service are covered by the EasiPC service desk. Support via the service desk can be obtained via email and phone, during business hours. EasiPC also offer a fully managed service desk, providing further reactive support which can be provided at additional cost. For customers who do not have onsite support an additional onsite support service can be provided at additional cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: EasiPC will provide a fully managed onboarding experience, managed by the Cloud Deployment team and following PRINCE2 project management processes. During initial consultancy, the EasiPC Cloud Deployment team will build a bespoke onboarding process defined by the exact service requirement. During onboarding, EasiPC will provide support and training, including but not limited to electronic resources, workshops and webinars.
• Service documentation: Yes
• Documentation formats:
  • ODF
  • PDF
• End-of-contract data extraction: In the event the service is no longer required, a termination of service can be requested 60 days in advance of the renewal date. During offboarding (at the end of contract) all data and exports will be provided for download for a period of 30 days. The export of data are included within the contract costs, however any migration services required are chargeable at the EasiPC day rate.
• End-of-contract process: Once the contract reaches it's end date, all data is exported and made available to the customer for 30 days. After 30 days, all data, user accounts and access is permanently deleted.

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: No

Scaling

• Independence of resources: Solarwinds N-able is fully ISO 27001 compliant and confirms to the Capacity and Storage Management Policy. By being compliant with the Capacity and Storage Management Policy all backup services are allowed to go over pool allocation and Solarwinds ensures that load balancing is in place.

Analytics

• Service usage metrics: Yes
• Metrics types: EasiPC provide full storage usage reports.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Solarwinds N-able

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data backed up to the EasiPC Backup as a Service can be downloaded directly, this can be done by browsing the recovery files or restoring entire machine backups to bare metal/virtual machines.
• Data export formats: Other
• Other data export formats:
  • Original file format
  • VHD/VHDX virtual machine
  • Bare metal recovery
• Data import formats: Other
• Other data import formats:
  • All file types can be backed up
  • Full server system state backups
  • Full workstation system state backups

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Solarwinds do not have published SLAs. However, the product architecture does include High Availability options. This specific product is installed in your own infrastructure, and can also leverage your infrastructure resiliency. This product is installed in many secure and critical government networks.
• Approach to resilience: Solarwinds follow a defined methodology for developing secure software that is designed to increase the resiliency and trustworthiness of our products. Solarwinds products are deployed on an iterative, rapid release development lifecycle. Security and security testing are implemented throughout the entire software development methodology. Quality Assurance is involved at each phase of the lifecycle and security best practices are a mandated aspect of all development activities. Solarwinds secure development lifecycle follows standard security practices including vulnerability testing, regression testing, penetration testing, and product security assessments. The SolarWinds architecture teams review our development methodology regularly to incorporate evolving security awareness, industry practices and to measure its effectiveness.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: All access to EasiPC services are controlled by leveraging a combination of the following: Complex Username and Password Multifactor authentication IP restrictions UAC (User Access Control) lists Firewall
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: EasiPC is compliant with ISO 27001 and certified Cyber Essentials Plus. All services that EasiPC have developed and deployed have been subject to strict security testing.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: EasiPC uses the ITIL change management processes for all services and all configuration items are controlled by the process. All change requests are managed by an internal CAB who support and work with other teams within EasiPC, ensuring changes are carried out following the ITIL standards. The CAB ensure all change requests and subsequent changes are recorded and carried out successfully.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: EasiPC leverage vendor support services to ensure current guidance and and recommendations are followed to reduce vulnerabilities. All systems are patched in accordance with vendor guidelines and within 14 days where they are non critical. Where critical patching is required, additional emergency maintenance windows my be required. Customers are alerted via direct notifications (email and or phone call) to allow for patching All patches are tested prior to being deployed to the production environment.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: All EasiPC systems are automatically monitored 24/7 using industry standard RMM and network tools. Alerts are automated and real time events and logs are reported to the service desk where they are handled by our ITIL aligned service desk team.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: EasiPC provide ITIL aligned incident management through our service desk team. Incidents reported by phone, email or ticket portal are reviewed and a response and resolution are provided within the agreed timeframes. All responses and resolutions follow EasiPC's documented incident management process.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  EasiPC are committed to reaching net zero by 2050 in alignment with the government strategy. ; ; Our approach to achieving this is based on working with sustainable partners and suppliers as well as ensuring our own internal process having sustainability in mind. ; ; Our cloud based Backup as a Service reduces local storage requirements, reducing e-waste.

Pricing

• Price: £1.45 to £3.60 a gigabyte a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@easipc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.