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VORBOSS LIMITED

Managed Security Services

Managed Security Service provides structured security monitoring and response with optional tiers. The service includes continuous monitoring, alert triage, incident escalation, investigation support and reporting. It uses SIEM aligned tooling and detection content to improve threat visibility, reduce time to respond and support governance and continual improvement.

Features

  • Continuous security monitoring with tier based coverage
  • Alert triage investigation and escalation workflows
  • Proactive Threat detection using SIEM aligned monitoring tooling
  • Detection rules and automated response playbooks where applicable
  • Incident response coordination with buyer stakeholders
  • Guided containment actions for priority incidents by tier
  • Vulnerability and patch management oversight
  • Security governance reporting and service reviews
  • Optional cyber health checks and penetration testing
  • Efficient onboarding for Managed Security Services

Benefits

  • Improved Risk Mitigation through proactive monitoring and ongoing threat detection
  • Improves response speed with structured triage and escalation
  • Enhanced visibility and improved security posture of incident trends
  • Reduces alert noise through event correlation and workflows
  • Strengthens governance through improved reporting and security service review
  • Improve and maintain cyber resilience without building an internal SOC
  • Supports compliance evidence through logged actions and reporting
  • Improves patch hygiene and reduces known vulnerability exposure
  • Provides scalable monitoring scope across cloud and endpoints
  • Enables continual improvement through threat and trend analysis reviews

Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at toby.morgan-grenville@vorboss.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

1 4 9 1 0 6 2 2 6 3 2 5 7 7 2

Contact

VORBOSS LIMITED Toby Morgan-Grenville
Telephone: 07350371723
Email: toby.morgan-grenville@vorboss.com

About your service

Service categories

Cloud Support Services

Security Services

  • Security risk management
  • Security incident management
  • Security audit services
  • Security quality assurance (QA) and testing
  • Other

Service scope

Service constraints
Service scope is confirmed in the Order Form and depends on the selected tier. Monitoring coverage and response actions vary by tier and by agreed log sources. Some components require buyer access approvals and in scope data sources to be onboarded. Containment actions may require buyer authorisation and depend on available permissions. Vulnerability and patch management operates during business hours as agreed and is limited to supported devices and in scope applications. Optional assurance services are project based and scheduled subject to availability. Licensing may be buyer provided or supplied where agreed.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Support requests are acknowledged and triaged through agreed support routes. MDR monitoring operates 24/7 for both Core and Advanced tiers. Triage targets are tier based: Core prioritised alerts are triaged within thirty minutes for priority one and sixty minutes for priority two, with four hours for priority three. Advanced triage targets are fifteen minutes for priority one, thirty minutes for priority two and two hours for priority three. Reporting and service reviews are delivered as agreed in the Order Form.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Vorboss provides two service tiers for Managed Security Service: MDR Core and MDR Advanced. Both tiers provide 24/7 monitoring and alerting with structured incident triage and escalation. Core provides a managed Sentinel instance, core cloud and identity logs plus endpoint EDR, curated detection rules, standard playbooks and triage with notification. Advanced provides broader log source coverage, extended detection content with custom detections, enhanced threat intelligence and advanced playbooks with deeper investigation and guided containment actions where agreed. Vulnerability and patch management can be included during business hours as agreed, with prioritised patching targets. Reporting is provided where included, with monthly reports and priority one incident summaries. Optional cyber health checks and penetration testing are available as project based associated services. Pricing is per user monthly and confirmed in the rate card and Order Form.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft Licenses - Premium, E3 E5 core licenses. Tessian, Proofpoint

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Developed Vetting (DV)

Pricing

Discount for educational organisations
No

Architecture roles

Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £800.00
Senior enterprise architect £900.00
Lead enterprise architect £1,000.00
Principal enterprise architect £1,200.00
Network architect
Role level UK Rate Offshore Rate
Associate network architect £650.00
Network architect £700.00
Lead network architect £800.00
Security architect
Role level UK Rate Offshore Rate
Security architect £650.00
Lead security architect £700.00
Principal security architect £800.00
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £650.00
Solution architect £700.00
Senior solution architect £800.00
Lead solution architect £1,000.00
Principal solution architect £1,200.00

Cyber security roles

Cyber security audit and assurance
Role level UK Rate Offshore Rate
Lead cyber security audit and assurance £700.00
Principal cyber security audit and assurance £900.00
Cyber security governance and risk management
Role level UK Rate Offshore Rate
Associate cyber security governance and risk manager £600.00
Lead cyber security governance and risk manager £700.00
Principal cyber security governance and risk manager £800.00
Cyber security monitoring
Role level UK Rate Offshore Rate
Associate cyber security monitoring £550.00
Lead cyber security monitoring £600.00
Principal cyber security monitoring £700.00
Cyber security incident response
Role level UK Rate Offshore Rate
Associate cyber incident response £650.00
Lead cyber security incident response £800.00
Principal cyber security incident response £1,000.00
Cyber security vulnerability management
Role level UK Rate Offshore Rate
Associate cyber security vulnerability management £500.00
Lead cyber security vulnerability management £650.00
Principal cyber security vulnerability management £800.00
Cyber security secure design
Role level UK Rate Offshore Rate
Associate cyber security secure systems architecture and design £600.00
Lead cyber security secure systems architecture and design £800.00
Principal cyber security secure systems architecture and design £1,000.00

IT operations roles

Command and control centre manager
Role level UK Rate Offshore Rate
Operations analyst £400.00
Senior operations analyst £500.00
Operational control manager £600.00
Head of command and control £800.00
End user computing engineer
Role level UK Rate Offshore Rate
Associate end user computing engineer £450.00
End user computing engineer £500.00
Senior end user computing engineer £550.00
Lead end user computing engineer £600.00
Principal end user computing engineer £700.00
IT service manager
Role level UK Rate Offshore Rate
IT service analyst £350.00
IT service manager £600.00
Senior IT service manager £700.00
Head of IT service management £1,000.00
Incident manager
Role level UK Rate Offshore Rate
Incident manager £500.00
Major incident manager £800.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Associate infrastructure engineer £500.00
Infrastructure engineer £550.00
Senior infrastructure engineer £650.00
Lead infrastructure engineer £800.00
Principal infrastructure engineer £1,000.00
Infrastructure operations engineer
Role level UK Rate Offshore Rate
Associate infrastructure operations engineer £500.00
Infrastructure operations engineer £550.00
Senior infrastructure operations engineer £650.00
Lead infrastructure operations engineer £800.00
Principal infrastructure operations engineer £1,000.00
Service desk manager
Role level UK Rate Offshore Rate
Service desk analyst £350.00
Senior service desk analyst £600.00
Service desk manager £700.00
Head of service desk £1,000.00
Service transition manager
Role level UK Rate Offshore Rate
Service acceptance analyst £350.00
Service readiness analyst £600.00
Service transition manager £700.00
Lead service transition manager £1,000.00

Product and delivery roles

Delivery manager
Role level UK Rate Offshore Rate
Associate delivery manager £500.00
Delivery manager £600.00
Senior delivery manager £800.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £1,000.00
Service owner
Role level UK Rate Offshore Rate
Service owner £800.00

User-centred design roles

Technical writer
Role level UK Rate Offshore Rate
Technical writer £600.00
Lead technical writer £800.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Perry Johnson Registrars, Inc. (PJR) with UKAS accreditation
ISO/IEC 27001 accreditation date
Thursday 15 June 2023
What the ISO/IEC 27001 doesn’t cover
Outsourced development is excluded from this certificate as Vorboss do not outsource any software development activities. This is included in our SOA.
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
Who accredited the ISO 9001 certification
Perry Johnson Registrars, Inc. (PJR) with UKAS accreditation
ISO 9001 accreditation date
Thursday 15 June 2023
What the ISO 9001 doesn’t cover
There are no exclusions from this standard.
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
Cf53ff01-b07d-4e91-8afe-1328d7ae7486
Cyber essentials plus
Yes
Please provide your Cyber Essentials Plus Certificate Number
9d79e4ff-8e7d-4cd8-b606-d204c0b531f0
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce
  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at toby.morgan-grenville@vorboss.com. Tell them what format you need. It will help if you say what assistive technology you use.