The Access Group

Access Managed Endpoints

An end to end device management solution that reduces the burden when sourcing, managing and maintaining new IT equipment. From laptops and mobile phones to headsets, keyboards and other peripherals, we provide a complete Device as a Service, secure IT solution.

Features

• Compliant, secure devices delivered directly to your staff
• Full lifecycle management, device replaced with
• Experienced UK-based Service Desk
• Faulty devices replaced next business day
• Easily add or remove users

Benefits

• Reduced deployment time automatically configured and secured
• Fixed monthly cost per device for easier budgeting and planning
• Automatically patched and secured

£30 to £60 a device a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendernotifications@theaccessgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

149157512122710

Contact

Access UK
01206322575
tendernotifications@theaccessgroup.com

Planning

• Planning service: No

Training

• Training service provided: Yes
• How the training service works: Cyber Awareness training provided to improve staff knowledge of phishin campaigns and to improve the overall security posture of the organisation.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Cyber Awareness
  • Email Phishing campaigns

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Delivered directly to either your office or home address, laptops and mobiles arrive pre-configured with the correct security and profile settings, making sure your data is secure and your users have access to the systems, data and applications they need so they can get started within an hour of taking their new device out the box. ; Applications are packed and delivered over the internet using Autopilot & InTune
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Azure/Entra
  • Microsoft 365

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Devices are monitored through a secure, remote agent

Security testing

• Security services: Yes
• Security services type:
  • Cyber security consultancy
  • Other
• Other security services:
  • Endpoint security services
  • Microsoft 365 security posture
  • Microsoft Intune MDM
  • Endpoint Detection & Response
  • Back-up & Continuity

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: UK based Service Desk provides support for Managed Endpoint devices, Microsoft services including 365, Access applications & 3rd party applications

Service scope

• Service constraints: Remote support is included by default, on-site support is available and charged separately.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support telephone calls target answer time is 30 seconds, with emails and web requests acknowldged within 1 business hour. Next business day for hardware replacements if logged before midday.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Support levels: We provide device support as part of the standard service, providing peace of mind that our dedicated team of specialists will help you with device related issues. The standard service helps ensure any broken or faulty devices are replaced next working day.; In addition to the Device support included Access provides different tiers of User based support, ensuring we can quickly resolve issues related to Microsoft 365, networking, wi-fi, your business applications and hosted infrastructure.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Dell, Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISOQAR
• ISO/IEC 27001 accreditation date: 01/09/2014
• What the ISO/IEC 27001 doesn’t cover: Nothing is excluded from the Standard cover
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Access UK Limited is a Software author and provide associated services, including Hosting, Payroll Bureau and Payment services. We recognise that although we do not undertake manufacturing, our day to day operations will have impact on the environment at global, national, and local level. We are committed to the care of the environment and the prevention of pollution. •Access ensures that all our operations are carried out in with the minimum adverse effect on the environment but implementing many available resources and approved processes •We protect the environment by striving to prevent and minimise our contribution to pollution of land, air, and water •We keep wastage to a minimum and maximise the efficient use of materials and resources, and manage disposal of all waste in a responsible manner •We use energy, water, and natural resources wisely and prevent pollution by minimising waste, recycling whenever possible and properly disposing of waste that cannot be recycled. •Our management processes are developed to ensure that environmental factors are considered during planning and implementation •We raise employee awareness and encourage best practices for sustainability at work

  Equal opportunity

  We want everyone to feel at home at Access, knowing that they are valued for what they do, not who they are. We want people to feel that they truly belong here regardless of their age, gender, race, sexual orientation, or anything else that makes them individual; after all, if we were all the same it would be a pretty dull place. We love the fact that we’re all different. Having more diverse perspectives at work improves how we run our business, helps us support our customers, and when you think about it, it's just more fun. For us, this all starts with helping everyone feel part of the family and being at their best every day, making Access a place where everyone can love what they do and do what they love. We all have regular check-ins with our leaders, take part in monthly employee surveys, have lots of chances to share our views and ask for help, and with our own learning system, 'Access Shine', we really can make things even better each and every day. At Access we'll always hire the best candidate but we're continually looking for creative ways to increase the mix of diverse candidates into our recruitment process. On the basis that you ‘have to see it, to be it’, one thing we're doing is sharing more stories to celebrate the wonderful diverse range of talent we have at Access. It is important for us that our employees understand and reflect the customers and communities we support, and we want everyone to feel at home here, knowing that they are valued for what they do, not who they are. We want people to feel that they truly belong here regardless of their age, gender, race, sexual orientation, or anything else that makes them individual.

  Wellbeing

  Access places specific emphasis on the health and wellbeing of its staff and provides a “Well-being” hub in workspace that provides support for Mental Health, Finances, Social, Physical, Emotional and purpose. Assistance from Health Assured is available for all staff and there are training resources for “working in the new normal” and “Mental health and wellbeing” . Access also has “well-being” champions throughout the organisation. This is supported by monthly employee “check in” surveys and offers of flexible working for staff to meet caring commitments.

Pricing

• Price: £30 to £60 a device a month
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendernotifications@theaccessgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.