Olive Jar Digital

Business Architecture

We analyse operation of business functions from multi-faceted point of views, including organisational capabilities, structure and value, within the wider context of business strategies, policies, long-term goals, stakeholders.

We focus on processes and technology, crafting business solutions and organisational changes to deliver business outcomes, supporting clients’ transition to cloud-based services.

Features

• Business vision and strategy assessment
• Organisation capability assessment around people, processes, services, functions
• Outcome mapping, strategy definition, planning and ongoing delivery
• Business strategies and business transformation roadmaps
• Business modelling, Service modelling, Value chain
• Data architecture analysis and design
• Coaching in business architecture techniques

Benefits

• Clarity on strategic business long term direction
• Increased knowledge of current business
• Monitoring and evaluation of organisational capabilities
• Identification of new opportunities
• Improved processes and procedures to reach business outcomes
• Increased ability to design/implement programmes that deliver business strategy

£400 to £1,000 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dos@olivejar.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

149408931380542

Contact

Bids Team
020 3289 8669
dos@olivejar.co.uk

Planning

• Planning service: Yes
• How the planning service works: Our Business Architecture processes will help you share understanding of the problem and the required solution. ; ; We will work with clients to support them in understanding operational and technical environments, understanding business infrastructure, governance, constraints and risks. ; ; This will help feed the product roadmap and ensure that the delivery remains focused on user need. This ensures that the desired goal and outcomes will be met and the solution is fit for purpose. Our analysts perform modeling, impact mapping, infrastructure mapping and analysis. They focus on the as-is and the to-be landscape, across people, process, strategy and technology to support the definition of the target solution, working collaboratively with clients from day one through agile iterative methods.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Olive Jar are aware of the importance of ensuring services are left in skilled and trained hands that can continue / manage the work going forward after the successful launch of all our cloud based services. The need to develop a sustainable legacy of skills and cultural changes is key to our delivery, alongside the implementation of the cloud services. Olive Jar will support your organisation on your journey to model best practice. We work with your staff to encourage an environment that allows enablement to flourish. We develop skills and coach behaviours required for cloud service delivery. Olive Jar teams do this through many forms such as co-location, coaching, 1:1 and workshop training sessions. We do this in an environment that develops trust and supports learning. Olive Jar will work with you to holistically improve how organisational culture, leadership, strategy, structure and process contribute to the creation and delivery of your successful cloud services.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Olive Jar will prepare detailed designs and plans that feed directly into migration and setup activities. Our highly skilled team will then manage and implement the entire migration to the cloud or between cloud services.; Any migration path would take into account a set of architectural inputs which include (amongst others) the Baseline Business Architecture and the agreed Target Business Architecture .
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We have in-house quality assurance testers. We ensure the correct resources are applied to the project with the right skill sets at the right time. Olive Jar will work with your organisation to ensure that the implementation is aligned with the architecture and the needs of your organisations. In the context of this service, quality assurance will consist of assuring the data structures, the data quality, the performance of the databases and the performance of the platform and hardware. We will perform load testing of the data and ensure the scaling of the infrastructure is happening as required.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide: 1. onsite support teams 2. support desks at our office 3. "as and when required" support agreements which includes support such as, upgrades, changes and testing services. We work flexibly with the client to ensure support needs are met.

Service scope

• Service constraints: Onsite or remote working is possible. Penetration testing we do not perform, however, we do design and deliver the solution (and do internal testing) to ensure the service will meet tests. We will also remedy any changes that are highlighted as a result of the penetration testing.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Weekend response times are agreed on a case by case basis.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We provide second and third line support. Our support costs are on a case by case basis. We provide an Account Manager for every client on all G-Cloud engagements. Their responsibility is to ensure that our customer objectives and goals are met. They address any issues with service delivery and they act as an escalation point of contact. They can be reached via phone or email, and will respond to any issues beyond the control of the team that are providing the service.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 29/02/2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We have a Carbon Reduction Plan published on our website, which rolls out our roadmap to achieve Net Zero emissions by 2050.; ; We will support clients in minimising the contract’s environmental footprint by minimising travel (where appropriate), using digital collaboration tools. For example:; -Using Slack / Teams for continuous, open communications, agile ceremonies, and training delivery; -Virtual boards displaying project progress; -Conducting user research interviews via phone, video conferencing, email or other online means; ; Our practices will include:; ; Using an energy efficient office with:; -Maximum natural light; -Energy efficient lightbulbs; -Recycling points; -Easy commuting through public transport; ; Minimal, efficient, green travelling:; -Balance of home / remote / office working, using digital collaboration tools; -Booking multiple visits/meetings when travelling; maximising each trip; -Car sharing/public transport where possible; -Walking/cycling-to-work schemes; ; Going paperless:; -Moved our operations online from 2017 (e.g., SharePoint for file storage; e-signatures for contracts; induction/onboarding packs to digital formats); ; Responsible disposals:; -Recycling packaging etc.; -Donating old laptops/equipment; ; Future Carbon Reduction initiatives that we are either planning or investigating include:; -Achieve ISO 14001 accreditation within the next 10 years; -Create and implement a green switching bonus/incentive scheme for working-from-home employees to encourage them to switch to renewable energy providers; -Encourage staff to use a green search engine like Ecosia which plants trees with each search; -Work with Carbon Neutral Britain to become a Certified Carbon Neutral Business, and offset any emissions we cannot reduce, or sponsor our employees to become members and offset their own personal emissions.; -Joining the SME Climate Hub to be a part of the discourse surrounding Net Zero along with other small businesses; -Sign up to SBTI and CDP

  Covid-19 recovery

  We are committed to helping local communities manage and recover from the impact of COVID, as demonstrated:; ; -We donated 20% of forecasted profits from an NHS / Health Education England contract to food banks; -Over the last 3 years we donated £75,000 to South-West charities; ; We will continue our commitment throughout the delivery of this contract (where the contract allows) by:; -Hiring and upskilling those that find it difficult to find jobs because of COVID, in a variety of digital and business support disciplines; -Promoting volunteering for staff members to support community organisations

  Tackling economic inequality

  Where contracts allow, we will recruit apprentices, use our Olive Jar Academy to provide free training, and collaborate to deliver initiatives such as ‘Codebar’ which introduces people to the tech world as a potential career path, with mentoring.; ; We will continue ensuring that digital services cater to those with disabilities, accessibility needs, low digital skillsets/confidence, reducing inequality. For example, services we’ve delivered include:; -Offline capable single page application tolerating connectivity issues. Suitable for low tech users; -Modern browser enabling text-to-speech conversions; and customisable colour, contrast and font size; -Helpline; for those digitally-excluded; -Simple, easy-to-understand English; for non-native English speakers; -Independent accessibility audits and applying WCAG latest accessibility standards

  Equal opportunity

  Olive Jar is proudly inclusive; committed to promoting equal opportunities, diversity, inclusivity and fairness; and develops, promotes, and maintains practices conducive to these.; ; We have an Equality Diversity and Inclusion Policy in place when recruiting teams, reviewed every two years or when there are changes to legislation or other relevant policies.; ; Our staff get full employment rights from their first day. And we will ensure equality and inclusivity as demonstrated in past projects:; ; -37% of assigned resources identify as non-White (compared with UK’s <14% non-White population); -38%:62% female-to-male ratio (compared with 17%:83% industry average); -Work with resourcing partners with joint ethos to address technology industry imbalances, for example those that support women in technology.; -Non-discriminatory vacancy advertising, e.g., not mandating university degrees where the role does not require it; -Training/awareness via regular equality/diversity/inclusion training, extending training invitations to clients and their other suppliers

  Wellbeing

  All staff receive holiday, rest breaks, time off for emergencies, right to request flexible working, ‘keeping in touch’ initiatives (e.g., ’buddy’ programmes, virtual team games etc).; ; Wider wellbeing initiatives include:; -Dedicated mental health/wellbeing champion; -Free wellbeing support programme for employees and their families; -Mental health awareness training (invitations extended to clients and their other suppliers); ; This is further supported by our inclusive and supporting practices:; -Professional development plans, mentoring, training, coaching programmes; -Recognising achievements; encouraging praise and positive feedback; -Valuing every opinion (e.g., we encourage company-wide votes on bid opportunities, marketing approaches etc.); -Ongoing continuous improvement of all initiatives

Pricing

• Price: £400 to £1,000 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dos@olivejar.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.