Cantium Business Solutions

EIS (Cantium) Microsoft InTune Support and Consultancy

EIS (the trading arm of Cantium Business Solutions) can provide Microsoft certified staff, working with you to complete your Microsoft InTune migration, deployment, configuration and oversee management of your service.

Microsoft InTune consultancy services, advice, configuration, project and programme management.

Features

• Microsoft InTune consultancy
• Migration and implementation services
• Advice and guidance of InTune best practice
• InTune Projects and Programme Management
• Solution and Enterprise Architecture support
• Configuration and setup support

Benefits

• Microsoft accredited staff
• Capability to work anywhere with an Internet connection
• Excellent collaboration features
• Always up to date
• Mobile Device Management
• Mobile Application Management
• PC management
• Flexibility to scale quickly and grow with your business

£325 to £1,300 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@eis.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

149498969550871

Contact

EIS Bids
03301650000
bids@eis.co.uk

Planning

• Planning service: Yes
• How the planning service works: Our consultants and solutions architects can support with the planning, design, implementation and configuration of InTune solutions.; ; We use ITIL best practice to deliver projects and have extensive experience of designing, developing and administering InTune solutions in the public sector.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Microsoft InTune

Training

• Training service provided: Yes
• How the training service works: We provide a comprehensive programme of InTune training designed for a range of users including administrative, financial and managerial staff.; ; We can also deliver bespoke sessions designed to around individual requirements.; ; Training can be provided at one of our training venues or onsite as required.
• Training is tied to specific services: Yes
• Services the training service works with: Microsoft InTune

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Cantium will provide assistance when setting up and migrating to a new InTune hosting solution or support model. Cantium enables customers to develop an appropriate governance model for their environment. Cantium will provide a suitable governance framework that enables delivery teams to implement the solution in a way that meets overall simplicity or the non-functional requirements of the architecture. By developing guidelines such as architecture principles and strategic drivers Cantium provides an environment for technical change to flourish. Cantium’s expert architecture team will derive a full understanding of the discrete domains within the architecture. This enables them to make informed decisions and advise customers on the most appropriate way to proceed with their change. Changes are then aligned to business domains or functions to ensure they deliver value. By analysing the estate this way, Cantium’s architecture experts are able to provide delivery and migration planning advice on how to implement the change required
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Microsoft InTune

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We will work with the customer to determine and optimise the processes for InTune. As part of implementations we undertake Quality Assurance checks to ascertain overall performance.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We support InTune in both cloud, hosted and on-prem environments through our dedicated team of InTune consultants.; ; We operate a ICT service desk provision and online call logging/tracking through our single ITSM tool.; ; Our service desk and applications team can support remotely for issues that can be resolved either over the phone or by securely, remote accessing the end users system.; ; We can also provide onsite support for more complex or critical issues which are unable to be resolved remotely. We have a team of onsite engineers and support staff with extensive experience of supporting IT in the public sector

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: P1 - Complete loss of service; Target Response 20 Minutes; Target Resolution 6 Hours. ; P2 - Critical Support Incident, Service Affecting over 50% users down; Target Response 1 Hour; Target Resolution 10 Hours.; P3 - Urgent support incident, service affecting more than 1-50% of users; Target Response 1 Working Day; Target Resolution 3 Working Days.; P4 - Support incident, single user down; Target Response 1 Working Day; Target Resolution 4 Working Days.; P5 - Non-service affecting fault; Target Response 2 Working Days; Target Resolution 5 Working Days
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Webchat is accessible via an online client embedded in our website. Existing customer need to log into their dedicated user area and can access the webchat feature via a dedicated link. This opens a new window within their browser and instigates a live webchat with the next available operative. Messaging is text based and supports the transfer of files and information via the secure channel. A full audit of the live chat history and transcript is available to the user in their dedicated user area for future reference.
• Web chat accessibility testing: Webchat testing with assistive technology users has not been undertaken to date.
• Support levels: We provide a standard support service delivering to the following SLA: ; ; P1 - Complete loss of service; Target Response 20 Minutes; Target Resolution 6 Hours. ; P2 - Critical Support Incident, Service Affecting over 50% users down; Target Response 1 Hour; Target Resolution 10 Hours.; P3 - Urgent support incident, service affecting more than 1-50% of users; Target Response 1 Working Day; Target Resolution 3 Working Days .; P4 - Support incident, single user down; Target Response 1 Working Day; Target Resolution 4 Working Days.; P5 - Non-service affecting fault; Target Response 2 Working Days; Target Resolution 5 Working Days.; ; Onsite support may be required with response times varying depending on location and priority level

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Microsoft InTune

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 03/04/2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Cantium is an ISO 14001 accredited, cloud-first technology provider. We have set a net zero target of being carbon neutral by 2030 within our Carbon Reduction Policy, in line with our corporate strategy.; ; We strive to purchase goods/services that have a minimal impact upon the environment. Factors taken into consideration include sustainability of resource production, transportation, full life energy/raw material consumption, waste production and recycling percentage. Our buildings have also been upgraded to reduce energy and water use, with LED lighting, motion sensors, draught proofing, heating controls, insulation, smart meters and controls. One of our sites was recently part of a project to install an additional 1,300 solar panels on 5 of their buildings, these panels now generate the equivalent of 423 kilowatt at peak. ; ; To improve sustainability and energy efficiency, we continually review the most up to date ways of working. This includes considering environmental impact and sustainability as part of solution design. We aim to repurpose hardware rather than buy new. Energy efficiency is a key selection criterion for any devices, working with suppliers committed to reducing carbon and ecological footprint. We have extended our kit lifecycle from 5 to 7 years or, where possible, extended support agreements to reduce replacement of items for WEEE. As part of our relationship with our partner SWEEEP Kuusakoski, we have recycled over 1,000 pieces of unusable IT hardware which would otherwise have been destined for landfill. Instead of redundant ICT equipment being condemned to landfill, we actively participate in reissuing equipment to local communities and schools (subject to applicable security requirements). This not only serves as an environmental benefit but a societal one too. ; ; We take a virtual first approach to business interactions wherever possible, encouraging employees to engage through online platforms in the first instance, to reduce unnecessary business travel.

  Covid-19 recovery

  We are committed to helping the communities we serve recover from the impacts of the COVID-19 pandemic. Our CSR Policy sets out our future strategic vision; ‘increasing opportunities, improving outcomes’, including, investing more time in volunteering within our local communities to engage with groups at a local level, expanding mentoring programmes and outreach work within the community.; ; Cantium currently pledge our support through:; • Encouraging our staff to play an active role in their communities, supporting and recognising the value of employee volunteering through one paid day’s leave every year for each employee to volunteer with a project of their choice.; • Selecting and promoting a ‘charity of the year’.; • Partnering with the Payroll Giving Scheme to allow employees to make donations to local or national charities directly from their gross pay.; • Organising two annual charity days to support i) national and ii) local charities, such as football tournaments, fun runs or bake sales. ; • Inviting staff to nominate charities of personal significance to them for review by a Cantium panel with a commitment to match the amount staff raise up to an agreed amount. ; • Our support for local charities and not-for-profit organisations also extends to sponsorship of events and equipment.; ; To promote local investment and growth, we also procure locally wherever possible, sourcing from SMEs (small to medium-sized enterprises) whenever feasible.; ; We appreciate the challenging economic times we are all still facing and ensure our employees are fully supported through financial advice, guidance and support to enable them to create a suitable work/ life balance. Our counselling service, Support Line, offers confidential advice to all Cantium staff on topics such as: stress at work, loss or bereavement, depression or anxiety, substance issues and worries concerning money or debt.

  Tackling economic inequality

  As a technology supplier in a constantly evolving digital world, we understand the importance of supporting society to improve digital skills shortages and tackle economic inequality.; ; Cantium is a socially inclusive business and we place great emphasis on equal economic opportunities for all, which is why we participate in apprenticeship schemes such as the DWP Kickstart Scheme, designed to create high-quality 6-month apprenticeship placements across the country for young people aged 16-24 on Universal Credit. As part of each placement, apprentices are provided with hands-on experience with a dedicated mentor to guide and support them through their learning and development. Our primary goal is to encourage skills development, with a view to offering permanent positions within the business to successful placements.; ; During the last iteration of the Kickstart scheme, 9 candidates were interviewed, resulting in 3 Kickstart placements. We are delighted that following these 3 placements, they have now taken permanent positions of employment with Cantium. ; ; To support further within the communities we serve, we have partnered with schools to deliver workshop sessions as part of a Digital Inclusion project within Kent and are open to extending further projects to customers through this framework. We also actively engage with higher education providers to offer placements and employment opportunities to graduate leavers.

  Equal opportunity

  As an ethical organisation, we promote inclusion, equality and diversity across every area of our business. Every new employee joining the company must complete mandatory diversity training, which is regularly refreshed every 2 years to ensure continued awareness.; ; Our staff are our greatest asset. Therefore, we take care to ensure we are recruiting and maintaining the best candidates, regardless of race, gender or disability.; ; Our detailed Inclusion and Diversity Policy sets out our standards which all employees must uphold. The principles of this policy are embedded in our People Strategy and all policies and procedures are regularly monitored and reviewed.; ; To accommodate the needs of our employees and tackle inequality in the workforce, flexible working is an embedded culture within our organisation. This ensures business needs are met and encourages more diversity in the workplace with our ethos that ‘work is not a place’.; ; We have affirmed our commitment to be disability aware throughout our organisation by becoming a Level 1 Disability Confident Committed Employer and working towards the Level 2 status which highlights how our processes, from recruitment through to ongoing support in the workplace, engage and embrace people with disabilities to help them reach their full potential. We have also pledged our support through the Armed Forces Covenant, which seeks to support ex-military personnel through access to training and work placements.

  Wellbeing

  Improving wellbeing, both internally for our employees and externally, through community engagement, is a core focus for Cantium. In a digitally-driven world, it is vital that we ensure people are supported, both from a physical and mental health perspective.; ; Promoting wellbeing to our customers and within the community starts with first ensuring our employees are supported and cared for. Our company culture is to nurture and support each other, creating an inclusive environment where each team member’s wellbeing is important. These values are embedded into our Wellbeing Policy and Wellbeing Action Plan, which are monitored and updated on a regular basis. To promote and uphold the vision within the policy, we have a network of nominated Wellbeing Champions and Mental Health First Aiders across every area of our business, committed to supporting other staff members and advocating wellbeing for all. Through our corporate intranet, Candoo, our employees have an extensive range of supportive tools and advisors within the wellbeing hub, home to information and ideas to engage, empower and enable staff to prioritise their wellbeing, to take care of themselves and encourage others to do the same.; ; For any staff seeking advise but wishing to remain anonymous, we have a dedicated employee assistance programme and support line to listen and provide guidance for those in need.; ; To ensure regular engagement, we run wellbeing campaigns throughout the year and arrange bi-annual staff surveys to monitor employee contentment. We also have a dedicated Mental Health Awareness week, where workshops and webinars are run across the week and employees are encouraged to take time to reflect on their own wellbeing.

Pricing

• Price: £325 to £1,300 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@eis.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.