Definitive Ltd

Agile Cloud Business Change Management Support

We help organisations really understand how to use cloud technology, how to adopt standards such as GS1 & PEPPOL, and how to truly embed change, working with you to create the story, to take your people on the journey to ensure that moving to the Cloud is a success.

Features

• Our expertise includes significant, proven public sector track record
• Qualified in MSP, PRINCE2, Scrum, Lean, SAFe, Agile Project Management
• Help you embrace change through governance, collaboration and communication
• Benefit Identification, Planning, Review, Measurement & Realisation
• Business Change Leadership methodology examples and templates
• Transition managers, business process /change analysts, organisation consultants
• Experienced in PaaS, SaaS, OpenSource, proprietary technologies, implementation, testing
• Stakeholder Engagement & Communications Plans
• Team development, support and service improvement
• Proven experience with standards such as GS1 & PEPPOL

Benefits

• We pragmatically place the needs of users at the centre
• We’ll work together to deliver successful Cloud based, digital services
• We balance needs of users, your objectives, and delivery challenges
• Together we’ll develop innovative Cloud technology, data, and service solutions
• We enable digital agility, rapidly embracing and responding to change
• We scale teams to meet needs with highly competitive costs
• Maximising cost efficiencies from your deployed change
• Enhanced Target Operating Model design
• We help you understand your current landscape (people, process, technology)
• We design for constraints imposed by your organisation and environment

£350 to £1,000 a person a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stuart@definitiveconsulting.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

149793564362310

Contact

Stuart MacMillan
07711071892
stuart@definitiveconsulting.co.uk

Planning

• Planning service: Yes
• How the planning service works: We offer a number of services designed to help buyers to plan, implement and manage cloud hosting or software services. Please see our service description for more information and/or get in touch at the contact details provided.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We can provide training on the change methodology described in our service description. Please see our service description for more information and/or get in touch at the contact details provided.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We offer a range of support services designed to help buyers to set-up or manage their transition to the Cloud or between cloud services. Please see our service description for more information and/or get in touch at the contact details provided.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We offer a number of services designed to provide ongoing support to buyers during implementation of their cloud hosting or software services. ; ; Please see our service description for more information and/or get in touch at the contact details provided.

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We provide Email support within one business day.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We offer user support via phone or in person at the day rates provided within our rate cards.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Equal opportunity
  • Wellbeing

  Equal opportunity

  Fair Employment Practices: Implementing fair employment practices is crucial. This includes promoting diversity and inclusion within the workforce, ensuring equal opportunities for all employees regardless of their background, and fostering a culture of respect and non-discrimination.; Community Engagement: Engaging with local communities and stakeholders is essential. This can involve supporting community initiatives, investing in local projects, and actively participating in community development efforts. By doing so, the company can contribute to the social fabric of the areas in which it operates.

  Wellbeing

  Workplace Wellbeing Policies: Develop and implement workplace wellbeing policies that address various aspects of employee wellbeing, including physical, mental, and emotional health. Regularly review and update these policies to ensure they remain relevant and effective.; Supportive Culture: Foster a supportive and inclusive company culture where employees feel valued, respected, and supported. Encourage open communication, provide opportunities for feedback and input, and recognize and reward employee contributions and achievements.; Work-Life Balance: Support work-life balance initiatives such as flexible working arrangements, telecommuting options, and paid time off for personal and family commitments. Encourage managers to be understanding and accommodating of employees' personal needs and responsibilities outside of work.

Pricing

• Price: £350 to £1,000 a person a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stuart@definitiveconsulting.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.