Gradian Systems Ltd

Valimail Amplify

Valimail Amplify is the only fully automated cloud offering that supports BIMI (Brand Indicators for Message Identification) and similar brand authentication standards.

Features

• Single pane of glass
• Manage all BIMI records and logos from one unified dashboard
• Step-by-step support for VMC acquisition and configuration
• Unified rendering across mail clients
• Records managed on your behalf (No manual DNS updates)
• Scalable for organizations with multiple brand entities and domains
• One click configuration

Benefits

• Brand amplification
• Billions of potential new brand impressions
• Brand recognition increases email open rates (~10%)
• Brand protection
• Control over how logo is displayed in participating mailbox providers
• Tangible ROI upon completing the enforcement journey
• Richer inbox experience
• More cohesive brand identity enhances customer experience
• Visual differentiation drives more engagement across devices

£1 a unit a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stuart.case@gradian.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

149997052355305

Contact

Stuart Case
07770 377936
stuart.case@gradian.co.uk

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Valimail Enforce
• Cloud deployment model: Public cloud
• Service constraints: Must be at DMARC enforcement
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Please see Gradian Support Guide attached.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Please see Gradian Support Guide attached
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Our onboarding team provides configuration and support.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Powerpoint
• End-of-contract data extraction: Provided by service provide in a variety of formats. Please note, no personal data is stored.
• End-of-contract process: For renewals, there is no interruption in the service. For customers who leave the service, we provide the configuration files and guidance on migrating to the next service.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Custom logo

Scaling

• Independence of resources: Valimail have built scalability and redundancy into many parts of the system

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Valimail

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: From the application
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: N/A

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.9% Availability
• Approach to resilience: Enforce Platform is setup as HA on AWS
• Outage reporting: Valimail will contact the email address provided by the customer to advise of outages

Identity and authentication

• User authentication needed: Yes
• User authentication: Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: Through RBAC
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Other
• Description of management access authentication: Users are authenticated through 2FA, email and password combined with random time sensitive token generation

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Less than 1 month

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SOC2 Type 2
  • US FedRAMP

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: CSA CCM version 3.0
• Information security policies and processes: SSAE-18, SOC2 Type2, Privacy Shield and FedRAMP compliance

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Changes follow an infrastructure as code approach, enabling changes to be reviewed and scanned for vulnerabilities prior to being deployed. Our CI and deployment systems are automated, with human gates to ensure reliability and effectiveness
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Vulnerability scans are done on a regular cadence as well as part of any change. Scans result in either a logged notificaiton of success, or a triggered alert. If the software build or vulnerability scan alerts, the action in question is stopped until it can be reviewed and investigated. This prevents any code based vulnerabilities from reaching the staging or production environments
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: All systems are monitored and logged. All code libraries are rigorously scanned on a continuous basis. Any Zero Day bugs are patched immediately or as soon as a patch is available. CVE are verified continuosly by scanning code in our repositories for vulnerabilities and ClamAV for viruses
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Incidents can be reported from systems or any individual. Incidents generate a ticket in our system of record, and are triaged to determine severity (if required). Key groups are alerted, and a record of actions begins. Depending on the type of incident a response plan is initiated, providing procedures for investigation, preservation, notifications, and forensics

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  Gradian are very proud to be an equal opportunity employer.

Pricing

• Price: £1 a unit a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stuart.case@gradian.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.