Softcat Limited

Tenable Vulnerability Management (formerly Tenable.io)

Identify and prioritize vulnerabilities based on risk to your business. Managed in the cloud.

Features

• Customer-friendly elastic asset licencing

Benefits

• Continuously track known and unknown assets and their vulnerabilities.

£23.14 a unit

• Free trial available

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

150010634689627

Contact

Charles Harrison
01628 403403
psitq@softcat.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Tool does have an Optional add on for PCI-ASV for unlimited quarterly PCI Scans. See Tenable PCI solution for details
• Cloud deployment model:
  • Public cloud
  • Hybrid cloud
• Service constraints: Must be accessed via a web browser.
• System requirements:
  • https://docs.tenable.com/general-requirements/Content/PDF/TenableGeneralRequirements.pdf
  • https://docs.tenable.com/vulnerability-management/Content/vulnerability-management/GetStarted.htm

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: RTO for initial response times varies due to the critical nature, but all within a 24 hour window.; ; Tenable offers at no additional cost our "Advanced Support Plan" which includes telephone, chat, and portal support including an online knowledge base. Our support is available 24 hours a day, 7 days a week, 365 days a year. Details: https://www.tenable.com/support/technical-support/plans
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Salesforce provide the chat facility for the community website (including the support function). Please refer to Salesforce documentation for further information.
• Onsite support: Yes, at extra cost
• Support levels: Advanced, Premier and Elite. Advanced support is included with your suscription cost and users can upgrade to additional plans if they chose to. Details on each plan type: https://www.tenable.com/support/plans
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: There are a range of support and training options provided to help new users. These range from FOC on-demand training and ILT through to professional services onsite; online support portal and customers community forums are also available for knowledge sharing.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • https://docs.tenable.com/
  • CSV
  • XML
• End-of-contract data extraction: Should a customer's account expire or terminate, Tenable will retain the data, as it was at the time of expiration, for no more than 180 days for customers to download their records accordingly. After that time, this data may be deleted and cannot be recovered.
• End-of-contract process: Should a customer's account expire or terminate, Tenable will retain the data, as it was at the time of expiration, for no more than 180 days for customers to download their records accordingly. After that time, this data may be deleted and cannot be recovered.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Other
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: User-friendly graphical interface with drill-down capabilities
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Detailed response available https://www.tenable.com/section-508-voluntary-product-accessibility
• API: Yes
• What users can and can't do using the API: Users can easily integrate and automate the sharing of capabilities and vulnerability data, or build on the platform, leveraging a fully documented API set and SDK. There is no extra cost to use these tools to maximize the value of your vulnerability data.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Tenable Vulnerability Management has a large number of filtering options available for the purpose of filtering down the resultant vulnerability and configuration data. These filters can be combined in various ways and allows for the organization to quickly filter down to the subset of the data that is pertinent to the task at that time.

Scaling

• Independence of resources: Tenable commits to provide 99.95% average uptime with respect to the Cloud Services during each calendar month of the subscription term. http://static.tenable.com/prod_docs/Service_Level_Commitment.pdf. Currently (April 2022) Tenable Vulnerability Management utilises AWS autoscaling to provide expansion of the service as required

Analytics

• Service usage metrics: Yes
• Metrics types: License usage. Further information: https://docs.tenable.com/tenableio/vulnerabilitymanagement/Content/Settings/ViewLicenseInformation.htm
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Tenable

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Tenable Vulnerability Management uses state-of-the-art container technology to create and segregate customer environments. All customer accounts, vulnerability data and user settings are contained within a container uniquely allocated to each specific customer. Data contained within one container cannot leak or otherwise be intermingled with another container, thus ensuring the privacy, security and independence of each customer environment.; ; At rest all customer data collected are encrypted using AES-256 encryption.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Via the console or via API calls
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • Scan results exported in HTML and Nessus formats
• Data import formats: Other
• Other data import formats: None

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: All customer data is marked with a "container ID", which corresponds to a single customer subscription. This container ID assures that access to a customer’s data is limited to only that customer. All data is encrypted at all times; at rest and in-transit; ; All customer data in motion is encrypted using TLS v1.2 with a 4096-bit key. This includes browser, API and intra-application communication.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Tenable Vulnerability Management uses state-of-the-art container technology to create and segregate customer environments. All customer accounts, vulnerability data and user settings are contained within a container uniquely allocated to each specific customer. Data contained within one container cannot leak or otherwise be intermingled with another container, thus ensuring the privacy, security and independence of each customer environment.; ; At rest all customer data collected are encrypted using AES-256 encryption.

Availability and resilience

• Guaranteed availability: Tenable commits to provide 99.95% average uptime with respect to the Cloud Services during each calendar month of the subscription term. If in any calendar month this uptime commitment is not met by Tenable and Customer was negatively impacted, Tenable shall provide, as the sole and exclusive remedy for unavailability or performance degradation of the specific Tenable Cloud Services, a service credit.
• Approach to resilience: Tenable uses health and status data to detect and address potential issues in a timely manner, thereby maintaining SLA commitments. Tenable Cloud services are replicated both within and across AWS regions. Should both instances in a region fail (or the region suffers an outage in general), the regional-failover layer (usually using dynamic DNS) will instead direct traffic to the other three regions. Failover is closest-path to the traffic origin.
• Outage reporting: Tenable Vulnerability Management disaster recovery procedures have several levels and are designed to react to situations that may occur from anywhere between once in five years to once in 50 years. Depending on the scope of the disaster, the recovery procedures vary in time from 60 minutes to 24 hours.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Other user authentication: Username and password with optional 2-factor authentication. Multi-factor authentication is either supported by the SAML broker (such as Ping, Duo, etc.), or SMS one-time codes through the built-in integration with Twillo.
• Access restrictions in management interfaces and support channels: User accounts are assigned roles that dictate the level of access a user has in Tenable Vulnerability Management. You can change the role of a user account at any time, as well as disable the account.
• Access restriction testing frequency: At least once a year
• Management access authentication: Other
• Description of management access authentication: Granular Role Based Access Controls are used within Tenable Vulnerability Management to control access to different features and functions. User management is restricted to a specific Administrator role.

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Schellman Compliance, LLc.
• ISO/IEC 27001 accreditation date: 12/07/2023
• What the ISO/IEC 27001 doesn’t cover: The accreditation is to cover Tenable's ISMS program, which governs all locations worldwide.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 2018-05-20
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: This cerification only applies to the Tenable Vulnerability Management Product
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: See: https://www.tenable.com/trust/assurance

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Yes. Tenable's policies were written based on the National Institute of Standards and Technology (NIST) cybersecurity framework, CEB library best practices , SANS institute documents and Tenable's own professional experience. Policies are shared with business units and reviewed collectively during internal workshop meetings.
• Information security policies and processes: Tenable's Information Security and associated policies incorporate industry accepted standards and frameworks including ISO 27001, COBIT, NIST 800-53, and CSA.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Not all systems require the same amount of development, testing, and approval. Changes to some systems are routine and represent little or no risk. Therefore, to ensure reasonable processing time for routine maintenance and other low risk change requests, and to ensure that more significant, higher impact changes receive the appropriate scrutiny and planning, the following types of changes have been established. These types have corresponding development, testing, and implementation requirements as well as specific approvals necessary to process. Classification of Change Types:; Provisioning ; Configuration ; Maintenance/ Upkeep ; Development (existing); Development (new)
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Internal vulnerability assessments are conducted weekly. Vulnerability management assessments include, but are not limited to, workstations, servers, cloud instances, networks, labs, internet-facing services, Tenable products, and third-party products.; ; Internal penetration tests are conducted quarterly. Tenable's internal penetration testing team performs assessments to identify risks that require mitigation. Our internal penetration testing methodologies follow the standards from NIST 800-115 and the PTES Technical Guidelines.; ; External 3rd party Penetration tests are also done annually for our cloud-based offerings and can be provided to customers, upon request, under an NDA agreement.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: All application logs, audit logs, syslog, and any other textual logs are captured and transmitted immediately to a 3rd party logging system. Additionally, all changes and actions taken in the AWS consoles are logged using CloudWatch. Alerts are generated when certain actions or conditions are met. Alerts are sent using our alerting and notification system.
• Incident management type: Supplier-defined controls
• Incident management approach: Information Security Incident Management follows NIST frameworks, US-CERT guidelines and best practices.; ; Notification will be made within 48 hours and not before the initial incident report, containing the basic facts, is completed. Notification will be sent to the data breach contact notification on file. Notification will be by email.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Softcat are dedicated to reducing our environmental impact and actively promoting sustainability. Our commitment to sustainability is a core aspect of our business strategy, driving us to innovate and lead in the creation of a more sustainable future for our company and the communities we serve. This commitment is embedded in our policies, operating procedures, and training programs.; ; We are proud to be the first FTSE 250 company to be awarded 5-star status in relation to the United Nations Sustainable Development Goals. ; ; We aim to achieve a Carbon Net-Zero Value Circle by 2040 by prioritising renewable energy, reducing natural resource use, minimising waste, and safeguarding biodiversity in compliance with environmental legislation.; ; At Softcat, we have taken significant steps towards securing renewable energy across our organisation, reducing our scope 1 & 2 emissions. We had the target of using 100% Renewable Energy across all our locations by 2024. We successfully delivered against this target ~2 years early.; ; In May 2023 we took delivery of 15 electric vehicles, replacing all existing fossil-fuelled company cars used by employees for business means. The implementation of the EV pool fleet will see a saving of over 80 tons of CO2e per year. A huge impact on our Net Zero targets.

  Tackling economic inequality

  As a value-add reseller, Softcat outsources the products, services, and solutions through our extensive network of partners, to best suit the needs of our broad client base. We always consider and promote SMEs and local providers where appropriate, particularly for the products and services we offer via the G Cloud framework.; ; We remain dedicated to improving employability and educational awareness across schools, colleges, and universities to help break down the barriers to joining technology organisations.; ; We work collaboratively with many schools that are close in proximity to our offices, to ensure we are actively supporting the community as well as schools from lower socio-economic backgrounds. ; ; We visit the schools to talk about the IT sector and the roles in our organisation, as well as promoting work-experience opportunities during the summer. In particular, we actively encourage students from diverse backgrounds to engage in work experience to appreciate the roles available in our sector.; ; For ambitious school and college leavers, a Softcat Apprenticeship is a great first step into the world of work, with 94% of our apprentices offered a permanent position at Softcat post apprenticeships, which goes to show the amazing opportunity available with us.; ; We were ranked 1st in IT & Consultancy, and 10th overall in by RateMyApprenticeship.com - Best 100 Apprenticeship Employers 2023-2024 list.; ; Softcat now also offer 12 month paid internships to University students looking to complete a year in industry as part of their undergraduate studies.

  Equal opportunity

  Our approach to diversity and inclusion is introduced first during our induction training, as part of our Softcat values, outlining responsibility to uphold our principles. This message is reinforced by our process and policies, networks, Allyship Training and Inclusion Awareness campaigns.; ; Softcat supports diversity and inclusion through various networks including:; - Supporting Women in Business (SWIB); - The Ethnic and Cultural Network; - The Pride Network; - The Family Network; - The Empowering Disability and Neurodiversity Network (EDN); - The Faith at Work Network; - Armed Forces & Veterans Network; These networks aim to create a supportive and inclusive work environment for all employees, regardless of gender, ethnicity, sexual orientation, disability, or family commitments.; ; Our allyship programme, Stronger Together, is a mixture of event and workshop-based training available to all staff. Programme topics include, bias, power, privilege, and being a greater ally. ; ; Inclusion Awareness campaigns include race, disability, sexual orientation, gender, faith, and caring responsibilities. These sessions highlight and celebrate minority groups, through panel sessions, Q&A sessions and training, providing an opportunity to discuss and understand ways to be more inclusive. ; ; Our efforts to improve diversity and inclusion have been incredibly successful. Since 2020, the number of female employees below management level has increased to 35%, and the number of ethnic minority employees rose to 17%.

  Wellbeing

  At Softcat, all employees are provided with access to our multidimensional wellbeing programme which includes flexible work arrangements, free nutritious breakfast, mental health support, employee benefits scheme, health and wellbeing week activities, and online workshops.; ; Giving back to the community is an innate part of who we are as a company. All Softcat employees are therefore given two volunteer days per year to support a charitable or community cause. ; ; Each of our 10 regional offices also support local charities through fundraising, donations and events. For example, our Manchester office has raised over £30,000 for the WeLoveMCR charity. This funding has supported young, disadvantaged Manchester citizens in gaining qualifications to broaden their work opportunities and supporting local groups in delivering indispensable services that enable community cohesion.

Pricing

• Price: £23.14 a unit
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Nessus Home (free) is limited to 6 IP addresses and the inability to perform compliance checks.
• Link to free trial: https://www.tenable.com/products/tenable-io/evaluate

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.