| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Principal technical architect | £850.00 | £1,200.00 |
QUICKTHINK CLOUD LIMITED
Independent Unit4 ERP (Agresso, UBW) Technical Managed Service
QuickThink Cloud's independent Unit4 ERP (Agresso, UBW) Managed Service enables organisations that physically host their own Unit4 ERP system (on their own servers / cloud, or with a third-party cloud provider) to overlay our expert Technical Managed Service to professionally manage and maintain the Unit4 ERP system.
Features
- Proactive 24/7 Tailored Agresso and system monitoring
- Database and application performance tuning
- Secure office-based and / or remote working
- Manned Service Desk with telephone, internet portal and email
- Expert UBW (Agresso) Technical Support
- Encrypted off-site backup solution
- Unlimited environment refreshes, restores, upgrades and updates
- Initial security / functionality audit
- System architecture, design and implementation
- Monthly SLA reports to review performance
Benefits
- Minimise in-house training and support costs
- Expert technical management of enterprise ERP system
- Total peace of mind regarding technical system support
- Technical resource no longer a bottle-neck
- Immediate access to cloud / Agresso experts
- Exceptional SLA's ensure fast, targeted support
- Lower total cost of ownership / support costs
- Security cleared staff for total confidence
- Continuous knowledge-share with in-house teams
- Automated environment refreshes
Pricing
Service documents
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Framework
G-Cloud 15
Service ID
1 5 0 3 3 8 2 9 9 4 5 0 8 9 6
Contact
QUICKTHINK CLOUD LIMITED
Ian Witts
Telephone: 02087980093
Email: contact@quickthinkcloud.com
About the service
- Service categories
-
- Cloud Support Services
- Ongoing Support
- Product support capabilities
- Product support capabilities
- Logging and management of incidents
- Logging and management of incidents
- Reporting and proactive results analysis
- Reporting and proactive results analysis
- Dispatch of service technicians and/or parts
- Dispatch of service technicians and/or parts
- Product support capabilities
- Ongoing Support
- Cloud Support Services
Service scope
- Service constraints
- Remote access is required to deliver the service in full.
User support
- Email or online ticketing support
- Yes
- Support response times
- Typically within 30 minutes, with our official response time set at 1 hour (which is the same at weekends).
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AA
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Yes
- Web chat support availability
- 24 hours, 7 days a week
- AI chatbot
- No
- Web chat support accessibility standard
- WCAG 2.2 AA
- Web chat accessibility testing
- None as yet.
- Support levels
-
We provide full managed service and standard technical support. Each of these service costs differ depending on the type of system that is being supported.
All contracts include Technical Project Management, Account Management & Cloud Support as standard.
Supplier type
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Developed Vetting (DV)
Pricing
- Discount for educational organisations
- No
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- ISO/IEC 27001 accredited by
- Citation
- ISO/IEC 27001 accreditation date
- Tuesday 17 October 2017
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- ISO 9001 certification accredited by
- Citation
- ISO 9001 accreditation date
- Thursday 8 June 2017
- What the ISO 9001 doesn’t cover
- N/A
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber Essentials Certificate Number
- F7115a9e-babe-4f41-a7d3-78a469cf8b7a
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
- Other security certifications
- No
Social value
- Mission: Kick start economic growth
-
To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Volunteering opportunities for staff
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at contact@quickthinkcloud.com.
Tell them what format you need. It will help if you say what assistive technology you use.