Orlo Professional Services: Implementation
Our professional services team brings your plan to life, configuring Orlo to match your workflows and maximise ROI. From implementation to maintenance, we ensure optimal performance, keeping your programme running smoothly to deliver the outcomes you expect, quickly and efficiently.
Features
- Align strategy, governance, risk, and delivery approach
- Build automated alerts, workflows, and dashboards
- Configure systems, integrate data, and validate outputs
- Test, refine, and ensure operational readiness
- Transfer knowledge, train teams, and complete handover
Benefits
- Mitigates risk and ensures strategic alignment.
- Increases efficiency through custom automation and visibility.
- Ensures seamless integration and accurate data flow.
- Empowers internal teams for long-term success.
- Saves time and enables proactive decision-making.
Pricing
Service documents
Request an accessible format
Framework
G-Cloud 15
Service ID
1 5 0 4 5 6 6 2 8 5 9 7 7 6 1
Contact
SocialSignIn Ltd trading as Orlo
New Business Team
Telephone: 0121 368 1420
Email: hello@orlo.tech
About your service
- Service categories
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Cloud Support Services
Set Up and Migration
- Engagement and communication planning
- Service optimisation/right sizing
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- Yes
- Support response times
- Our help desk is available from 8:00am to 6:00pm GMT, Monday to Friday. We provide both live chat and email support channels. During office hours we typically respond to live chat enquiries within 5 minutes, with emails taking slightly longer. Our guaranteed response times, which we consistently outperform are as follows: Live chat < 30 mins Email support < 4 hours. For urgent issues outside of these hours, a number will be provided to reach an on call member of the Support Team.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Yes
- Web chat support availability
- 9 to 5 (UK time), 7 days a week
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- You can access web chat via the Website, App, or the Orlo platform itself. Messages can contain file attachments (images, video etc.).
- Web chat accessibility testing
- The web chat capability has been tested to ensure it functions with accessibility tools such as screen readers, appropriate colour contrasts and text sizing.
- Support levels
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Onsite training and support is optional and delivered at an additional cost (see pricing document)
Online training is free of charge, available to all Orlo users and is unlimited. Training is hosted via webinar and can be held in group or individual sessions.
Live-chat - We free provide in-app live-chat for all users of Orlo. Here you can chat with our in-house specialist team in Birmingham. 5 days a week, 8:30am - 5pm - AI chatbot
- Yes
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- None
Pricing
- Discount for educational organisations
- No
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior business analyst | £900.00 | £900.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Delivery manager | £1,200.00 | £1,200.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- UKAS
- ISO/IEC 27001 accreditation date
- Saturday 1 March 2025
- What the ISO/IEC 27001 doesn’t cover
- Everything is covered by the certification.
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- Cd3001b9-e3f2-41d9-84cc-ded59fd94660
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- D96cba60-1365-4e86-a88f-e16db9e7d387
- Other security certifications
- Yes
- Any other security certifications
- ISO22301
Social value
- Section B - Commitment for Future: Delivery
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
- Volunteering opportunities for staff
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
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Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
- Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Working conditions which promote an inclusive working environment and promote retention and progression
- Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
- Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Understanding of the issues affecting the development of new skills by target cohort
- Understanding of issues relating to entering the contract workforce
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Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
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