enabley Ltd.

enabley

enabley is an all-in-one learning platform for organisational teams and external partners/customers used for onboarding, reskilling, communication updates, continuous learning, certifications, safety and compliance.

Our mission is to enhance bottom-line by accelerating individual and organizational capability, aligning critical knowledge and know-how, and upskilling workforces for the future.

Features

• Content authoring tool with polls, surveys, quizzes, SCORM, video
• Flexible User Management & permissions
• Gamification & leaderboards
• real-time feedback and discussions
• Automated notifications & alerts with calendar integrations
• Skills tagging and learning pathways
• real-time reporting & analytics
• certification modules & assessments
• Mobile apps and offline capability
• video, webinar, virtual classroom capability with Zoom integration

Benefits

• Anyone can easily and quickly create engaging and interactive content
• Create an engaging and personalized learning experience
• Supports a hybrid and blended learning environment
• Access learning & consume content anytime, anywhere,on any device
• Identify skills gaps
• Enhance health, safety and compliance with certifications and assessments
• Keep employees, customers & partners aligned with business updates
• Measure learner performance and engagement
• Enhance collaboration through discussions
• Automating processes and creating a seamless experience

£9,750 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at roy.perlson@enabley.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

150576549038828

Contact

Roy Perlson
00447776476942
roy.perlson@enabley.io

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: N/A
• System requirements:
  • Buyers licenses based on number of annual active users
  • Chrome Browser – latest version

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Customers report errors via enabley's online ticketing system Sunday – Thursday 09:00 – 18:00 CET ; ; Showstopper – downtime of entire Software,systems isn’t available from more than a single device on a single network. Initial response time within 6 business hours. Enabley will work continuously to restore service. ; Critical: significant downtime in a major function of the software (such as a content that does not open. initial response time within 2 business days. Enabley will work continuously until problem is resolved. ; Major:loss of a function that doesn't materially affect the ability to use the software. Response time within 5 business days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: N/A
• Web chat accessibility testing: N/A
• Onsite support: No
• Support levels: Enabley provides two support plans: ; ; Support essentials - This service is included in your annual license package which allows clients focal points to report issues through an online ticketing system. ; ; Support premium – This service is offered at an extra cost for accounts that meet certain minimum contract requirements in size and value. This allows all end users to start an online support chat with a dedicated enabley customer support specialist. This also allows contacting via dedicated email and telephone hotline (for client focal points only) Pricing of this plan varies and is subject to the number of users in the account, use case and support channels provided ; ; enabley provides a customer success manager for that is available for training, implementation and answering focal points questions. In addition, enabley’s customer support team provides the technical support needed for clients.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: All training shall be conducted online via virtual platforms (Zoom/Teams). To complement these sessions, online training materials are also available via the enabley platform as well as an online Help Centre. ; ; There will be 2 types of training i) For Administrators (“super users”) on how to set up the organisation structure, accounts, workspaces etc and ii) For those who need to create content, review reports, facilitate group discussions (i.e. Editors, Instructors, Managers,Training Manager). ; ; Each training session will be up to 2 hours. From experience, it is envisaged that up to 2 sessions each for both types of training highlighted above. ; ; A dedicated, fully qualified Customer Success Manager will be assigned to every client to deliver this training and help with ongoing support post onboarding. Where appropriate, additional trainers can also support.; ; enabley shall update the clients on every new release by email/newsletter, on the client account under “help center” section and by the enabley customer success manager. ; ; enabley shall invite the client representatives to an online course where the client can find all guides and different training content regarding operating the enabley account.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats:
  • Powerpoint presentations
  • Word documents
  • Url links
• End-of-contract data extraction: Data Retention and Deletion upon Termination. Upon termination of the services by enabley, you will be able to (with enabley’s assistance if needed) delete Your Controlled Data in enabley’s possession or control by removing all Content from enabley platform. At your discretion, either directly, or with the assistance of enabley, you shall have the opportunity to first export all Your Controlled Data before it is being deleted from enabley platform. The foregoing requirement will not apply to the extent enabley is required by applicable law to retain some or all Your Controlled Data, or to Your Controlled Data that is archived on enabley’s back-up systems. With regards to Your Controlled Data on enabley’s back-up systems, enabley will stop Processing and destroy or de-identify such data according to its data retention policies, except to the extent required by applicable law.
• End-of-contract process: Data Retention and Deletion upon Termination. Upon termination of the services by enabley, you will be able to (with enabley’s assistance if needed) delete Your Controlled Data in enabley’s possession or control by removing all Content from enabley platform. At your discretion, either directly, or with the assistance of enabley, you shall have the opportunity to first export all Your Controlled Data before it is being deleted from enabley platform. The foregoing requirement will not apply to the extent enabley is required by applicable law to retain some or all Your Controlled Data, or to Your Controlled Data that is archived on enabley’s back-up systems. With regards to Your Controlled Data on enabley’s back-up systems, enabley will stop Processing and destroy or de-identify such data according to its data retention policies, except to the extent required by applicable law.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Users have the ability to download content on the mobile application so that they can consume content offline.; ; There isn't the same built-in content authoring tool on the mobile app although we will soon be launching ping on mobile; ; The reports are limited compared to the desktop application.
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: See our REST API documentation here: https://api.prod.timetoknow.com/api/index.html#_enabley_api ; ; enabley offers full integration via a robust API interface. We have integrations in place with HR solutions, CRM solutions, ERP solutions, and even Portal solutions. Users can set up the service by bulk uploading data and users into the system. These integrations offer synchronization of users data (removing, creating, updating users, assigning users to organisational groups), learning data, certification data (importing certifications history, external certifications), performance, calendars.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: While we haven’t performed any dedicated assistive technology user testing, we do get feedback from such users from different customers.
• API: Yes
• What users can and can't do using the API: See our REST API documentation here: https://api.prod.timetoknow.com/api/index.html#_enabley_api ; ; enabley offers full integration via a robust API interface. We have integrations in place with HR solutions, CRM solutions, ERP solutions, and even Portal solutions. Users can set up the service by bulk uploading data and users into the system. These integrations offer synchronization of users data (removing, creating, updating users, assigning users to organisational groups), learning data, certification data (importing certifications history, external certifications), performance, calendars.; ; In addition, the platform supports LTI integration for embedding enabley content ad reports within a 3rd party hosting platform or portal. ; ; We also implement ad-hoc integrations for automatically exporting user performance data to customer-side data analysis tools. ; ; SSO integrations (e.g. using SAML, JWT and other means) are also available.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: The enabley Learning Platform is a cloud-based solution securely hosted in Ireland in the Amazon AWS Data Centre. AWS is readily scalable, allows for autoscaling and sufficiently provisioned to provide reliable and fast performance. The platform is accessible from anywhere at anytime by any authorised persons across all devices. All data within the system is stored in a safe and compliant manner on AWS in Ireland which is stable and capable of providing 99.99% uptime. ; ; Storage is unlimited, content creation, video and recording capabilities are scalable, and the number of registered and active users who can access the platform.

Analytics

• Service usage metrics: Yes
• Metrics types: Reports cover multiple levels: individual learners / organisational groups / content items and courses,skills heatmap; ; Course/certification/activity data - enrolments, completion, progress, view times, attendance, scoring, attempts and answer breakdown. ; ; Number of completed questions, the success rate, time spent on media, when the course content was last accessed for all learners. ; ; Monthly Active Learners ; Daily Active Learners ; Active users (based on log-in) ; Usage Trends (7- and 30-days trends) ; Interactive Learners (total learners who answered at least one question) ; Active Certificates ; Awarded Certificates; Expired Certificates; Number of Live Session/Live session learners ; Course and content effectiveness
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: A dedicated UI button for deisgnated roles ; ; Through API call
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • JSON
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Enabley’s SLA refers to three severity levels ; ; Showstopper – downtime of the entire Software (Such as systems isn’t available from more than a single device on a single network. initial response time is within 6 hours (during business hours) of first report. Enabley will work continuously to restore service. ; ; Critical – significant downtime in a major function of the software (such as a content that does not open. initial response time is within 2 business days of first report. Enabley will work continuously during business days and hours until problem is resolved. ; ; Major – loss of a function or resource that does not materially affect the ability to use the software. initial response time is within 5 business days. ; ; Escalation process: If the service failed to meet the time designated for a fix or workaround, the escalation process will be as follows: ; ; a) Customer Success Manager ; ; b) Head of Support ; ; C) Chief Operating officer ; ; No refund plan is provided.; ; We guarantee platform uptime of 99.9%.
• Approach to resilience: Data and assets are protected against physical tampering, loss, damage or seizure per AWS policies. Data backups are stored in the same AWS region but in a different availability zone. ; ; Several security measures: ; ; Our platform is a cloud platform – AWS safeguards are in place. ; ; Access to the servers of the platform is restricted to authorised personnel and protected via MFA ; ; Data is backed up daily ; ; DB uses an active-passive mechanism to ensure data reliability. System operating system and security patching; anti-virus/ spyware scanning activities are performed. ; ; The platform includes a built-in antivirus service that scans user uploaded files, and blocks uploads with malicious behavior. Antivirus software used is ClamAV ; ; ; Server OS’s are regularly updated to ensure that the most recent security patches are implemented to combat the latest threats. ; ; Network architecture diagrams shall clearly identify high-risk environments and data flows. Technical measures shall be implemented and shall apply defense-in-depth techniques. ; ; Data can be accessed only from authorized network clients. The data-tier subnet can be accessed only from the app-tier subnet through dedicated FW.
• Outage reporting: An internal slack channel

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: The enabley platform provide ACL mechanism to provide different functionality to different roles. The enabley admin can provide multi factor authentication.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: IQNet
• ISO/IEC 27001 accreditation date: 14/03/2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our data is protected and controlled according to all GDPR regulations. ; ; Please find Enabley data processing and privacy policies here 1) https://enabley.io/privacy-policy/; 2) https://enabley.io/data-processing-policy/ ; Data in transit is encrypted by TLSv1 (AES-256-bit keys), supporting TLS v1.0, v1.1, v1.2, v1.3 per the browser capabilities. The data is encrypted at rest by encrypting the AWS EBS using an AES-256 bit key, managed by AWS KMS. In addition, the DB Server is within the Enabley VPC, and is accessible only by Enabley servers. ; ; Legal Aspects – There are no circumstances in which any 3rd party entity should have access to any data processed by Enabley or that exists within enabley’s database. ; ; Our data is protected and controlled according to all GDPR regulations. Data can be fully erased and destroyed by the request of the controller of the data (the end user or the client). If service provider goes out of business, data can be copied to any AWS cloud-based database according to client’s request. ; ; Effective management of cookies and cookie policy, following PECR and UK GDPR regulations including cookie notification and agreement.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Maintaining record of agreed authorization levels.; ensuring changes submitted by authorized users.; reviewing controls/integrity procedures to ensure they won't be compromised.; identifying software, information, database entities hardware that require amendment. ; obtaining formal approval for detailed proposals before work commences.; ensuring authorized users accept changes prior to implementation.; ; ensuring system documentation set is updated on completion of each change and old documentation is archived or disposed of. ; ; maintaining version control for all software updates. ; ; maintaining audit trail of change requests.; ; ensuring operating documentation/user procedures are changed as necessary. ; ; ensuring change implementations take place at right time not disturbing business processes involved.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: ISO 27001 ; ; Wazuh ; ; WAF ; ; Pen Test ; ; Deploy patches on a weekly basis or immediately when required
• Protective monitoring type: Undisclosed
• Protective monitoring approach: We use monitoring tools and external penetration tests.; ; Upon retrieval of a threat we respond immediately to fix the problem.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: The customer shall report all errors via enabley's online ticketing system. ; ; The incident report should include a detailed description with all required information for Customer Support to be able to reproduce the anomaly. Problem flow, videos, screen images, error messages, and other relevant information should be attached to the ticket ; ; Support incidents shall be classified and handled, based on the following severity levels: ; ; Showstopper – downtime of the entire Software ; ; Critical – significant downtime in a major function of the software ; ; Major – loss of a function or resource that does not materially affect the ability to use the software.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Enabley are committed to minimizing the impact of our operations on the environment and demonstrating leadership by integrating responsible and sustainable practices. We bear a responsibility to consider the impacts of our actions and how they affect the environment.; ; Enabley complies with all applicable environmental legislation and adopts the following policies and practices to promote sustainability, reduce pollution and limit our environmental footprint: ; 1.Conserve energy, water and natural resources; 2.Commit to only purchasing environmentally preferable products; 3.Reuse, Recycle and Reduce; 4.Promote environmental education, outreach and awareness ; ; 1) Become more energy efficient and reduce our carbon emissions; Promote the use of natural lighting and solar energy; Institute a policy to turn off lighting and appliances in unoccupied rooms.; Encourage a working from home policy; Encouraging the use of public transport to working from the office days; Design products to reduce adverse environmental impact in production, use and disposal; Select local products and services; ; 2 & 3) Reduce the amount of material we use and minimise the amount of waste we produce; Reduce our waste stream by increasing our recycling and composting capabilities; Increase waste diversion by recycling all paper, cardboard, wood, metals, bottles, plastics, packaging and cans; Select a shared working space that reduces waste where possible and promotes the recycling of office supplies, water efficient toilets, energy saving appliances, remanufactured and refillable toner cartridges ; Reuse envelopes and packaging and purchase reusable products; Purchase rechargeable batteries and appliances only; ; Employee Education; Hosting only zero waste events i.e. ensuring that no waste is generated during company picnics, meetings, activity days; Training programs to educate employees on recycling & composting practices, resource conservation,pollution prevention of low toxic purchasing etc.; Select environmentally responsible partners and clients to work with; Inform employees of environmental issues in company newsletters, training material and staff meeting discussions
• Covid-19 recovery:

  Covid-19 recovery

  Respond - dealing with the situation; Recover - learning and emerging stronger; Thrive - preparing for success in the new normal; The essence of enabley's digital learning platform enabled our business and other businesses to continue functioning, surviving and recovering during Covid-19 while employees went from working in their office to their homes. enabley enabled hybrid, remote working with digital, scalable mobile-first solutions for on-demand, onboarding, training, skills development, communication & business updates, safety & compliance, on-demand and accessible anytime,anywhere, any device. We were able to limit the disruptions for businesses and help accelerate their digital transformation strategies.; enabley as a business has doubled in revenue since the pandemic and continues to recruit more employees, investing profit back into the company to ensure sustainable growth.; enabley's live streaming feature was even able to keep businesses and their employees up-to-date and aligned around the latest regulations.; As a business we continue to employ a flexible work from home environment for all colleagues, encouraging them to come into the office once or twice a week to fuel collaboration and enhance their social wellbeing.; We continue to invest resources into product development and innovation, exhibiting at live events and have a new customer focus strategy which moves beyond hybrid teams. Our solution focuses on the deskless workforce, 90% of the global workforce who kept our economy running when businesses shut down during Covid - from healthcare staff, factory and construction workers, grocery store employees, freight and delivery drivers, utilities and IT technicians.; We also expanded our local workforce on the ground as well as a robust partnership strategy in order to minimize travel and meet the needs of remote customers.; We also implemented a flexible pricing structure for customers
• Tackling economic inequality:

  Tackling economic inequality

  enabley contributes towards employees private health insurance, pension and to study funds called Keren Hishtalmut. It is the only tax-free employee savings plan available in Israel. It was originally created to help people save for education expenses, but it can also help employees meet your short- or long-term financial goals. Employers contribute an amount equal to 7.5% of employee's monthly salary if employees choose to pay 2.5% of their monthly salary into the study fund. ; enabley protects workers in the “gig economy” by contracting freelancers on project based assignments and offering and other alternative work arrangements.; Equal opportunities to women and mothers; The essence of our SaaS solution is that it is highly accessible across difference nations and demographics, in over 20 languages and has an accessibility widget.
• Equal opportunity:

  Equal opportunity

  Equal opportunity at enabley means that all people will be treated equally or similarly and not disadvantaged by prejudices or bias.; ; No employee or applicant will be treated less favourably on the grounds of their sex, marital status, race, nationality or ethnic origin, disability, sexual orientation, gender identity, age, religion, working practices or illnesses.; ; The best person for a job or a promotion is the person who earns that position based on qualifications, experience and knowledge. Workplace diversity values everyone's differences.
• Wellbeing:

  Wellbeing

  enabley considers multiple areas when it comes to our employees hollistic wellbeing including: social, financial, mental, physical, spiritual; enabley's co work space Mindspace offices offer a free gym for employees as well as social gatherings and happy hours.; We offer very competitive salaries, commission and bonus structure.; enabley offers to contribute to study funds called Keren Hishtalmut. It is the only tax-free employee savings plan available in Israel. It was originally created to help people save for education expenses, but it can also help employees meet your short- or long-term financial goals.; Employers contribute an amount equal to 7.5% of employee's monthly salary if employees choose to pay 2.5% of their monthly salary into the study fund.; enabley is very flexible in terms of working hours should employees need to go to doctors or therapists during working hours, this is not a problem at all.; We offer a flexible completely hybrid working policy. Employees are required (unless they have other priorities) to come into the office on Mondays and Thursdays for their social wellbeing, for team meetings and collaboration.; As a company we have fun days every quarter where we take all the employees on a trip for the day to get connected outside of work

Pricing

• Price: £9,750 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Trial: Deliver account for 1-2 weeks period for the customer to try it out ; Pilot: Deliver account for up to 1 month period for the customer to try it out on real use case/users.; In both cases: keep it controlled, deliver training before the trial/pilot, define audience, scope, timelines, objectives,KPIs.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at roy.perlson@enabley.io. Tell them what format you need. It will help if you say what assistive technology you use.