Chakray UK Ltd

Boomi Integration Platform - iPaaS

Boomi is a market-leading, low-code, enterprise iPaaS solution that offers an intelligent integration and automation solution built upon a self-managing, self-learning and self-scaling platform. Boomi enables customers to connect data, applications, processes, and devices across any channel, device or platform.

Features

• Real-time application and data integration
• Data Transformation
• Low-code Integration Platform as a Service (iPaaS)
• API Design & Management
• Workflow management
• A wide range of pre-built connectors
• Master Data Hub ensures data consistency and governance
• Extensive community
• Event Streams
• Composability

Benefits

• Easily integrate virtually any application in any environment
• Intuitive, low-code, drag and drop interface
• Connect applications faster with pre-built integration
• Configure APIs and expose real-time integrations
• Maintain synchronised “golden records” to ensure data quality and consistency
• Event Streams supports multiple delivery modes for guaranteed message delivery
• Rapid TCO and reduced time-to-value
• Simplifies cloud migration

£37,814 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at thomasv@chakray.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

150850939140650

Contact

Thomas Valaitis
01926 298195
thomasv@chakray.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Interfaces with 3rd party applications, whether on-premise or in the cloud
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: No known service constraints
• System requirements:
  • Google Chrome
  • Microsoft Internet Explorer
  • Mozilla Firefox
  • Apple Safari

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Support response times depend on the level of severity.; ; Severity 1 - Urgent: One hour; Severity 2 - High: Two business days; Severity 3 - Medium: Two business days; Severity 4 - Low: Two business days
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: There are three tiers of support.; ; - Standard: included at no charge with all Boomi subscriptions.; - Premier: available for Professional, Enterprise or Enterprise Plus edition customers. The cost of Premier support is calculated at 25% of the total annual subscription price, including extra data source connections, add-ons, and upgrades.; - Premier Plus: only available to Enterprise and Enterprise Plus edition customers. The cost of Premier Plus support is calculated at 35% of the total annual subscription price.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Boomi provides online training at: https://boomi.com/services/training/; ; Chakray is a Boomi reseller with complex implementation experience. Chakray's professional services team can design a tailored training programme to support clients during the onboarding stage and beyond.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: All customer data is contained within the customer's applications and not the Boomi platform itself
• End-of-contract process: Customers are required to give 30 days notice of their intention not to renew. Assuming this is given, the platform will no longer be accessible to the customer once the contract term expires.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: No

Scaling

• Independence of resources: The Boomi platform scales intelligently according to demand. This may incur additional charges if this exceeds the parameters of the licence agreement.

Analytics

• Service usage metrics: Yes
• Metrics types: The Boomi Dashboard offers customer a wide range of performance metrics covering the platform as well as the customer-built integrations
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Boomi

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Through pre-built or customer connectors
• Data export formats: Other
• Other data export formats: All formats supported by the connectors
• Data import formats: Other
• Other data import formats: All formats supported by the connectors

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Boomi's current SLA can be found at: https://boomi.com/sla/; ; Boomi’s goal is to achieve 99.99% Service Availability.; ; Subject to certain exceptions, if in any month the Service Availability is less than 99.99%, Boomi shall provide, as the sole and exclusive remedy, a credit to Customer in accordance with the following schedule, with the credit being calculated on the basis of the monthly service change for the affected service:; ; Service Availability Credit Percentage; ; < 99.99% 10%; < 99.00% 20%; < 97.00% 35%; < 95.00% 50%; < 90.00% 100%
• Approach to resilience: Available upon request
• Outage reporting: Outages are reported via a public dashboard and email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Undisclosed
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: A-Lign
• ISO/IEC 27001 accreditation date: 17/08/2023
• What the ISO/IEC 27001 doesn’t cover: There are no exceptions
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Available under NDA at: https://boomi.com/compliance/
• PCI DSS accreditation date: Available under NDA
• What the PCI DSS doesn’t cover: Available under NDA
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • SOC 1 and SOC 2
  • FedRAMP
  • HIPAA

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Boomi has achieved certification for compliance with ISO/IEC 27001:2013, 27701:2019, 27017, and 27018. These certifications are performed by independent third-party auditors. Boomi's compliance with these internationally-recognised standards and code of practice is evidence of their commitment to information security at every level of our organization, and that Boomi’s security program is in accordance with industry leading best practices.; ; Detail about Boomi's current Security Practices and Procedures can be found at: https://boomi.com/wp-content/uploads/Boomi-Standard-Security-Schedule_2-July-2-2021.pdf

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Undisclosed
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Undisclosed
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Undisclosed
• Incident management type: Undisclosed
• Incident management approach: Undisclosed

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Chakray is committed to identifying and complying with any legal and other relevant requirements related to the environmental impacts of its operations. We seek to minimize the negative environmental impact of our business activities. These include greenhouse gas emissions from energy consumption in our offices and business travel; our waste and IT asset management; and our procurement activities.; ; We establish sound environmental management by:; ; - Meeting or improving upon relevant legislative, regulatory and environmental codes of practice.; - Developing objectives that target environmental improvements and monitor performance by regular review.; - Consider any environmental issues in the decision-making process.; - Developing a relationship with suppliers and contractors so that we all recognise our environmental responsibilities; - Continuity educating our staff so that they carry out their activities in an environmentally responsible manner.; ; We provide for the effective use of resources by:; ; - Promoting waste minimisation by recycling or finding other uses of by-products whenever; economically viable.; Promoting the efficient use of resources, energy and fuel throughout the company’s operations.; ; We co-operate with:; - The communities in which we operate.; - The government, regulatory bodies and other interested parties with the shared vision of being a; good and trusted neighbour.; ; We use and adapt our capabilities and expertise to help our clients reduce their environmental impact and meet their environmental objectives.

  Covid-19 recovery

  Chakray is committed to building back from the COVID-19 pandemic in a way that prioritises the well-being of our community and fosters a more just and resilient society. We recognise the social and economic hardships caused by the pandemic, and we believe recovery efforts must address these challenges head-on. Our core social values in COVID-19 recovery are: - Inclusive Growth: We will create opportunities for everyone to participate in the economic recovery, with a focus on supporting those disproportionately affected by the pandemic, such as unemployed individuals, minority groups, and small businesses. - Mental & Physical Health: We will prioritise the mental and physical health of our community by promoting healthy workplaces, providing access to mental health resources, and supporting initiatives that reduce the burden on healthcare systems. - Building Resilience: We will invest in programs and infrastructure that strengthen our community's ability to withstand future crises. This includes fostering social cohesion, promoting sustainable practices, and creating a skilled workforce prepared for a changing world. We will achieve these goals by: - Employment and Training: Offering job training programs, creating new employment opportunities, and prioritising hiring from underrepresented communities. - Community Support: Providing resources and assistance to vulnerable populations, including mental health services, food banks, and childcare support. - Adapting Work Practices: Encouraging flexible work arrangements, promoting safe workplaces, and adopting sustainable commuting options. - Investing in Innovation: Supporting research and development initiatives that address public health needs and build a more resilient future. Chakray believes that a socially responsible approach to COVID-19 recovery is not only ethical but also good business. By prioritising social value, we can build a stronger, more equitable, and more prosperous community for all.

  Tackling economic inequality

  Chakray are national living wage employers. Chakray recognises that recompense for work should allow those working for or with Chakray to a decent standard of living without dependence on outside subsidies. Chakray recognises that payment of the living wage gives a variety of benefits which may include: - Staff retention and reduced turnover; - Increased employee engagement; - Reduced absenteeism; - Increased commitment to the organisation; - Ethical employment practices; and - A contribution to reduction in poverty affording people the opportunity to provide for themselves and their families.

  Equal opportunity

  Chakray is an equal opportunities employer. We treat our people fairly and equally and are committed to promoting equal opportunities in employment. We want you to work in an environment which embraces diversity and is free from discrimination and harassment. We believe that all our employees have something to contribute to the overall success of the business and that this can be achieved through our encouragement and support. In partnership with employees and our leaders, we will continue our journey to develop a culture that upholds the benefits of diversity and inclusion so that in years to come our business will physically reflect and represent a more diverse and inclusive workforce from the top down. Our strategy includes some amazing initiatives in respect of disability, ethnic minorities, gender, LGBT+ and mental health.

  Wellbeing

  Chakray is committed to promoting and supporting the wellbeing of all of its employees, to create an inclusive culture which focuses on prevention, and where issues are identified, minimised and managed before they have a detrimental impact on employees. Chakray's approach to employee wellbeing can help: - Raise awareness and provide guidance on issues relating to health and wellbeing in recognition of Chakray's role in improving employees health - Encourage the adoption of a proactive approach to prevent and minimize the risks associated with poor health and wellbeing within the workforce - Create a supportive environment that enables employees to be proactive in supporting their own health and wellbeing; - Support an improvement in the engagement score for Health and wellbeing in the Staff Survey. - Foster a thriving workforce, which can deliver on its objectives; - Achieve increased employee engagement, productivity, retention and recruitment; - Reduce stigma against wellbeing issues, and overall reduced sickness absence, presenteeism and leavism. All matters relating to an employee’s wellbeing will be treated in confidence, except where it may be necessary to break confidentiality to preserve the wellbeing of employees. Chakray recognises that the diversity of its workforce may give rise to different wellbeing needs. Chakray is committed to ensuring that employees have access to a variety of support services and will signpost to appropriate professional help. Chakray recognises that the environmental conditions in which employees work may have an impact on their wellbeing. Where employee wellbeing issues remain unresolved, employees are encouraged to contact HR. Chakray recognises that wellbeing issues may lead to time off from work, however it will endeavor to support employees staying in work, if it is agreed that it is in their best interests to do so.

Pricing

• Price: £37,814 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: The entire Boomi platform is available to use for free for 30 days
• Link to free trial: https://boomi.com/form/trial/

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at thomasv@chakray.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.