VIQU
Infrastructure Support as a Service
VIQU provides complete flexibility to establish and deploy expert digital and cloud skills / DDaT, delivering to individual or larger project outcomes. The VIQU Infrastructure-Support-as-a-Service covers all infrastructure support disciplines, niche and specialist demands. All solutions are engaged through a proactive service management framework measuring performance, delivery and customer experience.
Features
- Alignment to GDS Service Manual
- Fully documented service engagement model providing audit trail and governance
- End-to-end outcome project management aligning with client stakeholders
- Outcome tracking and project status review providing visibility of progress
- Service management framework providing a full-service wrapper
- Onboarding / offboarding ensuring “up-to-speed” resource and knowledge transfer
- Project outcome reporting for data and any MI measurements
- Outcomes and benefits realisation, and sign-off process
- Holistic support process to manage issues and aid project operations
- Fully documented RAID management to mitigate/track risks
Benefits
- Time saved through fast deployment and pace of response
- Effort saved via efficient and process and governance management
- Solutions delivered on-time and within budget based on priorities
- Flexible, fully configurable service delivery models which drives cost efficiencies
- Ability to scale or downsize teams to meet requirements
- Increased client knowledge base through effective knowledge transfer and upskilling
Pricing
£450.00 to £1,400.00 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at government@viqu.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
1 5 0 8 7 1 4 9 7 0 1 3 8 6 1
Contact
VIQU
Matt Collingwood
Telephone: 01212278200
Email: government@viqu.co.uk
Planning
- Planning service
- Yes
- How the planning service works
-
Our consultants work with each department following GDS Service Manual guidelines. Our process is as follows:
1. Discovery including a design and technical setup that includes a MVP that can be iterated to Alpha. This includes describing aligning Customer Research with Business outcomes
2. Our high-level process beyond discovery increasing business value through continuous delivery iterations where we build, deliver working code, consume the outcome and analyse in preparation for the next iteration. - Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- We can provide training and user adoption services tailored to specific requirements. Our technical practices can be aligned to a client's training requirements to create bespoke content.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
VIQU have provided teams and people to our clients to both plan and implement migration from legacy systems to cloud agnostic services, choosing the appropriate cloud provider that satisfy the user need.
We are able to align our delivery approach to the GDS Service Manual:
Discovery: Identifying, aligning and confirming user requirements
Alpha: Building proof of concept, ensuring we focus on making sure our code can be iterated to beta rather than deprecated
Beta: Iterating to a minimum viable product that can be deployed, tested with real users, taking those learnings to inform live stage
Live: Optimising the service, ensuring that it is performant, available and can be supported
Legacy Service Retirement: Retiring legacy application gracefully with minimal risk to the service delivery and legacy system users. - Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- At VIQU, we build quality into all our deliveries. We build code using techniques that minimise defects through process and validation. Our Quality Assurance capabilities ensure that requirements (user stories) are clear and understandable, our testing capabilities are provided by industry assured testers and we speed up and assure the development process by applying manual and automated testing at the right time in the SDLC.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- Yes
- Security testing certifications
- CREST
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by a third-party organisation
- How the support service works
- We have an SLA driven support function which is able to provide 24/7 support for cloud services when or if required. This can be scaled up or down as the Client requires.
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- SLA's will be agreed upon determining the cloud service
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Support levels are bespoke and tailored to the specific Client demands .
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
Fighting climate change
VIQU aims to minimise its environmental impact and promote sustainability through its commitment to the UN’s Development Goal – Climate Action.
1) We are committed to reducing our carbon footprint by implementing eco-friendly practices in our offices and promoting sustainable approaches.
2) Our passion towards sustainability was driven by a NatWest report which suggested SMEs have the power to be responsible for delivering over 50% of the UK’s climate targets. As an SME that cares about more than just profits, we felt a responsibility to re-assess our green policy in alignment with our service offerings.
3) Our 3-year climate action journey includes pledging to be Carbon Net Zero by the end of 2022, Carbon Negative by 2023 and to be producing our own renewable energy in 2024. Our strong drive towards sustainability is evidenced firstly by our pledge, but also in the completion of all three goals by mid-2023, 18 months ahead of schedule, through the installation of solar panels on our office roof.
4) VIQU encourages remote work options, utilises technology to minimise travel, uses eco-friendly cleaning products, and operates as a ‘paperless’ office, contributing to environmental conservation efforts that align with our 3-year climate action journey.
5) As part of our efforts, we now give a presentation to new suppliers of VIQU to educate them regarding the 17 ESG Global Goals and why we believe they should support them.Covid-19 recovery
In March 2020, at the beginning of the Covid-19 pandemic, we read about the huge pressures NHS Trusts were facing.
Many businesses were pausing projects and enforcing headcount freezes. We were receiving numerous phone calls and emails from out-of-work digital, data and technology (DDaT) skilled professionals. Many were willing to volunteer their time in order to keep their skills up to date and add good experience to their CVs.
We decided to try to connect the NHS and the DDaT professionals we were speaking with. This led to the creation of VIQU’s NHS IT Volunteer Initiative.
We quickly evolved relationships with multiple Trusts who wanted to access skills in areas such as development, project management, business analysis, cloud engineering, and infrastructure support / deployment.
Initially, these DDaT volunteers were needed due to shortfalls in specific skillsets, often due to self-isolation or sickness. However, after experiencing their support and expertise, many Trusts realised these DDaT volunteers were a fantastic asset.
We facilitated this initiative throughout 2020, placing 260+ DDaT volunteers into NHS Trusts and other Emergency Service providers. This saved approximately £1.95m in fees for these public sector organisations.
Our DDaT volunteers received vital public sector experience that they used to open up new work opportunities in a new sector. We were pleased to support 45% of the DDaT volunteers in negotiating and accepting follow on projects, assignments and work contracts with the Trusts and other public sector organisations they had initially been volunteering with.
This highlights the immensely powerful impact the DDaT volunteers and our initiative had on the public sector and the UK workforce.
We are always looking for opportunities to partner with public sector organisations to introduce individuals who may have been affected by the pandemic or other factors, to re-introduce them into the working environment.
Pricing
- Price
- £450.00 to £1,400.00 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at government@viqu.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.