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Influential Software

Portal Build Accelerator - PearDrop

A portal development accelerator tool, enabling configurable workflow portals for common business operations (such as bookings, customer/user/supplier management etc)

Features

  • Cloud based reporting
  • Software as a service
  • Configurable workflows
  • Multi-factor authentication
  • Mobile enabled

Benefits

  • Cost effective portals
  • Cloud native architecture
  • IP free solution

Pricing

£500 to £10,000 an instance a month

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andy.richardson@influentialsoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

1 5 1 0 1 6 7 7 4 5 1 6 9 8 6

Contact

Influential Software Andy Richardson
Telephone: 02078621122‬
Email: andy.richardson@influentialsoftware.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
No
System requirements
MS Azure Subscription

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response within 2-4 hours, dependent on SLA in place. Weekend hours by specific arrangement only.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
SLA is offered, covering 4 hour support response, Mon-Fri 08:00-18:00
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Training can be optionally provided. We have a training team and can produce bespoke materials and courses.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
  • Other
Other documentation formats
Microsoft Office
End-of-contract data extraction
Users own data within their own Azure Subscription
End-of-contract process
The software is made available on per month basis and can be extended indefinitely

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Designed as a Progressive Web App (PWA) - no reduction in features, just re-configured UX
Service interface
No
User support accessibility
None or don’t know
API
No
Customisation available
Yes
Description of customisation
Users own the codebase and can customise in line with requirements and extend project

Scaling

Independence of resources
Each deployment is individually architected within the constraints of Azure Cloud.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
Less than once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Not applicable
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
This is a question for the ultimate supplier of the hosting - Microsoft
Approach to resilience
This is a question for the ultimate supplier of the hosting - Microsoft
Outage reporting
This is a question for the ultimate supplier of the hosting - Microsoft

Identity and authentication

User authentication needed
Yes
User authentication
2-factor authentication
Access restrictions in management interfaces and support channels
In built features, roles and permissions, Azure Active Directory
Access restriction testing frequency
Less than once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Less than 1 month

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
This is a question for the ultimate supplier of the hosting - Microsoft
Information security policies and processes
This is a question for the ultimate supplier of the hosting - Microsoft

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Standard deployment pipeline and change management (GIT)/(Octopus Deploy/Azure DevOps)
Vulnerability management type
Undisclosed
Vulnerability management approach
Using standard Azure toolset
Protective monitoring type
Undisclosed
Protective monitoring approach
Using standard Azure security toolset
Incident management type
Undisclosed
Incident management approach
Incident managed according to our incident management policy, as discussed and agreed with each customer

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Tackling economic inequality

Tackling economic inequality

By providing all of our software at the very lowest price to the public sector, we are ensuring that savings are available vs. list price that can be redistributed elsewhere into areas that help to tackle economic inequality

Pricing

Price
£500 to £10,000 an instance a month
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andy.richardson@influentialsoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.