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Scrumconnect

Content Design

Scrumconnect designs digital products and
services around the user needs.
Integrate user needs and GDS best practice to provide the content for cloud-based services. Embracing user research and iterative design cycles helps to shape a design solution and content using plain English that makes interacting with government clear and simple.

Features

  • Ensures clarity, accuracy and ease of use of all content
  • Alignment to GDS and GOV.UK’s design patterns and principles
  • User centered approach carried through Discovery, Alpha, and Beta:
  • Ongoing assessment of content efficacy, accuracy and relevance
  • Moderated usability testing: testing and iterating designs regularly, reducing risk
  • User/business needs and pain point analysis
  • Uses language that users understand and find relevant
  • Continually iterates content following fresh user research
  • Accessibility: understanding users with access needs and disabilities
  • Create GDS compliant style guides

Benefits

  • Content first approach
  • Reduces content to what is necessary and helpful for users
  • Solutions are user-centric, meeting GDS and Web Accessibility guidelines
  • User-centred approach ensures products and services meet GDS guidelines
  • Provides consistency with wider government services and content
  • Multi-disciplinary design team experienced in delivering government services
  • Design with data / analytics
  • Plays a key role in meeting web accessibility standards
  • Research integrated into user experience design and technical delivery
  • Creates a user-focused culture, across digital, mobile and other channels

Pricing

£250 a person a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@scrumconnect.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

1 5 1 1 7 4 2 4 8 6 9 5 5 4 3

Contact

Scrumconnect Praveen Karadiguddi
Telephone: 07896206904
Email: sales@scrumconnect.com

Planning

Planning service
Yes
How the planning service works
We provide a thorough, strategic approach to set the foundation for your business's success. We focus on understanding your unique needs, objectives, and target audience to create a customised plan that aligns with your vision.

Our team of experts delve into market analysis, competitive insights, and future trends to ensure your business is positioned to take advantage of emerging opportunities. From identifying key performance indicators to setting realistic, attainable goals, we prepare your business for sustainable growth and success.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Our Training Services are designed to empower your team and outfit them with the knowledge they need to succeed in a constantly evolving digital landscape. We focus on practical, applicable skills that can immediately enhance productivity and efficiency.

We provide comprehensive, tailor-made training modules spanning a wide range of topics, from harnessing the power of new technologies, to understanding best practices for digital engagement. Our training methodology focuses on hands-on learning, peer-to-peer coaching, and continuous support to ensure your team gains and retains valuable knowledge.

We also offer 'Train the Trainer' sessions, creating internal experts who can continue to disseminate knowledge and skills throughout your organisation. Our objective is not just to train, but to create a culture of continuous learning and innovation in your organisation.

In essence, our commitment to quality assurance and rigorous performance testing is aimed at providing you with robust, reliable, and high-performing digital solutions that can stand up to the demands of today's fast-paced digital environment.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We'll start by establishing a centralised content management system (CMS) tailored to support streamlined creation, management, and distribution of content. We will migrate existing content assets through a structured, phased approach, ensuring minimal disruption to ongoing operations. This process involves mapping out content taxonomy, tagging for improved searchability, and ensuring compatibility with multiple formats and devices. Training sessions for content teams on best practices, SEO, and the new CMS functionalities will be essential. Regular audits will be conducted to optimise content workflows and integrate user feedback, enhancing content effectiveness and engagement.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
SLA Agreed with the client
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
N/A
Support levels
Our support levels include onsite, email and telephone assistance for incident logging and end-user support/service requests. Our projects typically employ an account management structure as as part of our delivery, support and quality assurance processes.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

We are committed to further reducing our carbon footprint aiming to be carbon neutral by 2050, in line with the Climate Change Act 2008. Work from home; Our team are predominantly home based providing a reduction in emissions linked to travelling to and heating or powering the premises. IT Infrastructure: Scrumconnect has no on-premise server infrastructure with all our services being cloud based with AWS. AWS will be powered by 100% renewable energy by 2025. Cycle to work scheme: To reduce the carbon footprint of employees travelling to the premises we have an established cycle to work incentive.

Covid-19 recovery

Scrumconnect are committed to providing tangible community benefits for the public sector and driving social change through programs recognised for delivering results for underrepresented and disadvantaged groups. Scrumconnect Cloud has recently launched Scrumconnect Academy, which aims to provide free training and mentorship to retrain people from industries affected by Covid19 to become cloud native experts (Candidates recently made redundant, unemployed individuals with outdated skills, disadvantaged youths, veterans and military spouses and disabled people). Scrumconnect Academy will aim to tackle the misrepresentation of women (make up 26% of tech roles) and Black, Asian or minority ethnic backgrounds (make up 15.2% of tech roles) by focusing recruitment on these underrepresented groups. Additionally, Scrumconnect run 'Get Certified Challenges' periodically where we organised free bootcamps and training materials with AWS to fund exams for those affected by Covid19.

Tackling economic inequality

We’ll Provide training/employment opportunities, for those facing barriers to employment and/or are from deprived areas through our various partnership organisations like Diversifying groups, Jobs With pride Support digital literacy through skills development/qualifications attainment/job creation initiatives e.g. 2x starters this month via T-Level apprenticeship program Address skills shortages in high-growth sectors (Tech/Digital/Data); providing educational advice/career development/job opportunities by volunteering and sponsored events

Equal opportunity

We will: Ensure equitable treatment of employers, contractors and the communities integral to our value chain by implementing fair employment and equal pay practices Offer high-quality training and job creation initiatives specifically designed to empower individuals who face barriers to employment or come from deprived areas. Example: We welcomed two new starters via Disability Rights UK and in the past year we've seen more than 25% of our new hires originating from ethnic minority backgrounds via Diversifying groups Establish an inclusive work environment aided by our transparent HR policies that apply consistently from the recruitment process through promotion and compensation, benefiting both contractors and employees. Support digital literacy by actively promoting skills development, facilitating qualifications attainment, and launching initiatives that generate employment opportunities

Wellbeing

We have a certified mental health and wellness coach within Scrumconnect. We follow our commitment towards the 6 standards of Mental Health and ensure that our contractors/employees/Communities follow the same. We do a half yearly survey of staff engagement and bring in new policies/address needs based on the feedback. We conduct specific initiatives to promote healthy work environments. For e.g.: In times of COVID when people are connected remotely activities like virtual coffee mornings and community forums We have a well defined charter defining roles and responsibilities, job descriptions, work hours, flexible working options provided to every personnel as part of their onboarding process . Employee charter specific for this opportunity will be shared to clients prior to the start of the engagement.

Pricing

Price
£250 a person a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@scrumconnect.com. Tell them what format you need. It will help if you say what assistive technology you use.