Logit.io

Logit.io Metrics as a Service and Observability

The Logit.io platform makes logging, metrics and tracing (Observability) easy by building on the best open source technology including OpenSearch, Elasticsearch, Prometheus, OpenTelemetry, Jaeger, Logstash, Kibana and Grafana. Use the Logit.io PaaS service for container monitoring, cloud observability, logging, metrics, APM and much more. All services are ISO27001 certified.

Features

• Open cloud logging platform including hosted Opensearch, Elasticsearch, Logstash, Kibana
• Open cloud metrics including Open Telemetry, Tracing APM, Prometheus, Grafana®
• ISO27001 Certified. PCI, GDPR, HIPAA and SOC 2 Compliant
• Role-based access controls and complete audit trail of user actions
• Single Sign-On (SSO) using LDAP, AD, SAML, Google Workspace, AzureAD
• Support for Okta, OneLogin, PingFederate 7, Salesforce, SiteMinder, SSOCircle
• Real-time Alerting to Slack, Jira, Pagerduty, VictorOps, ServiceNow and more
• Open cloud tracing (APM) including Jaeger and OpenTelemetry
• Support for AWS, Azure, GCP, Containerisation and on-premise
• Expert support engineers, live chat and help centre knowledgebase

Benefits

• Actionable insights to deliver the best experience for your customers
• Enable your teams, gain deeper insights, detect faults, reduce downtime
• Consolidate operational and security data into a single unified platform
• Get alerted to your existing ticketing, notification and monitoring systems
• Ensure you are meeting your auditing, compliance and security requirements
• Increase observability across cloud, on-premise and hybrid cloud environments
• Simple and secure on-boarding, accelerating the time to value (TTV)
• Reduced total cost of ownership (TCO)
• Rationalise application, confidently migrate to multi-cloud and hybrid cloud faster
• High Availability Enterprise uptime SLAs available to 99.999%

£59 to £40,215 an instance a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@logit.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

151270738084834

Contact

Lee Smith
07715817744
sales@logit.io

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: None
• System requirements:
  • Data sources with internet or private network connectivity
  • Kibana compatible browser if applicable
  • Grafana compatible browser if applicable
  • Jaeger compatible browser if applicable

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Responses will typically be within the same/next business day, 4 hours or 1 hour depending on subscription level that is purchased.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We use 'Intercom.io' to provide live chat and support ticketing.
• Onsite support: Yes, at extra cost
• Support levels: Support levels are based on account subscription. ; Development and Individual - Email only during business hours. ; Small Team and Business - Email and live chat during business hours. Enterprise - Telephone, live chat, email and dedicated account manager. Out of hours 24/7 technical support.; ; Support is included in the service cost based on the package. ; ; Enterprise requires a minimum monthly spend per month.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onboarding is managed through the platform via a guided setup process from your dashboard and a series of onboarding emails.; ; Logit.io has also developed an extensive range of support tools and a help centre that showcase the valuable insights our engineers have gained from years of running large scale enterprise logging and metrics infrastructure. All plans have access to live chat, support ticketing and email support.; ; Logit.io Enterprise customers are assigned a dedicated Account Manager to ensure that onboarding to the platform is seamless, while reducing the time to value for your organisation. In addition, Enterprise plan customers also get direct access to dedicated Technical Support and priority access to Senior Logit.io Engineers, our knowledgeable experts who will work alongside you to implement custom Logstash filters, alerting configurations, custom Kibana visualisations, dashboards and much more.; ; All Logit.io Enterprise support plans give you and your teams direct and prioritised access to Logit.io engineers, through a wide range of industry-leading support tools. Including live chat, support ticketing, email and dedicated telephone numbers for incident management.; ; Onsite training and workshops are available to deliver integration support and solution design.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Data can be extracted prior to or at termination using APIs. ; ; Customers can also use Snapshot and Restore tools.; ; Assistance with utilising APIs and transitioning your solution can be provided at additional cost.
• End-of-contract process: All of your logging and metrics data is permanently deleted at the end of your retention period or on deletion of a stack instance.; ; Stacks will be decommissioned and the data is permanently deleted. ; ; This is included in the price of the contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There are no differences in the service, however user experience is improved on larger devices.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: Actions available in the web GUI can be undertaken through the API.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Service users can customise and modify any aspect of; - Logstash inputs, filters and firewall rules; - Kibana saved searches, visualisations and dashboards; - Grafana searches, visualisations and dashboards; - Opensearch templates and configurations; - Alert rules, enhancements and notifications; ; Users can customise the service using the web GUI and APIs.; ; Account owners can delegate permissions on a granular level to control who can customise what.

Scaling

• Independence of resources: Logit.io hardware is built with real-time big data analysis and streaming in mind and is configured to reduce latency, increase read performance, and allow users lightning-fast access to their parsed logging and metrics data.; ; Each Logit.io stack is highly resilient by design as its components horizontally scale across different isolated resources and distributed data centre locations. Active monitoring works to detect failures and auto heals the Stack by allocating resources and restoring resiliency.; ; Instances are configured to reduce latency, optimise read performance, and allow users lightning-fast access to their parsed logging and metrics data.

Analytics

• Service usage metrics: Yes
• Metrics types: Service usage metrics include:; ; Stack usage statistics dashboard; Ingestion volume and over usage notifications.; Stack health and resource usage.; Service status and availability.; Account level audit log.; Stack level audit log.; ; The Logit.io platform ensures protection from over usage on your stacks, with no hidden, or unexpected monthly fees with clear visibility on your dashboard including stack usage charts. ; ; On occasions where you send more data than expected, additional data is never deleted.
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export their data using the HTTP API. ; ; Users can export their configuration including Logstash inputs and filters, saved searches, visualisations and dashboards using the web platform and APIs.
• Data export formats: Other
• Other data export formats: JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON
  • Text
  • Raw Text
  • Log files

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: SLA availability is based on account level; ; Pro - 99.9% availability; Enterprise - Guaranteed SLA options available up to 99.999%.; ; Service Credits are calculated as a percentage of the total charges paid by you for the stack for the billing cycle in which the SLA was not met, see terms and conditions document for more details.; ; Visibility provided on our public status page and your dashboard at status.logit.io
• Approach to resilience: Stacks are highly resilient by design as their components horizontally scale across different isolated resources and datacentre locations. Stacks can remain operational when any of the resources fail. Active monitoring detects failures and auto heals the stack by allocating resources and restoring resiliency. The platform is highly available by design and geographically distributed across multiple regions.; ; Instances are configured to reduce latency, optimise read performance, and allow users lightning-fast access to their parsed logging and metrics data.
• Outage reporting: Global outages are displayed on a public status page with incident details and estimated resolution time at status.logit.io; ; Logit.io have defined incident management and business continuity processes which have various levels of priority depending on the severity and impact of an incident. Incidents can be reported immediately after they are seen or experienced, via multiple support channels. Incident reports and status, where appropriate, are provided on our public status page and are updated regularly, or directly communicated to affected customers.; ; Stack outage reports can be customised to alert users in a variety of different ways including webhooks, emails, slack, pagerduty and many more.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Logit.io provides you with a wide variety of industry standard authentication options. With this, you decide how you're organisation manages and controls secure access to the Logit.io platform.; ; If you are part of a organisation that needs to federate its existing enterprise directory service to allow employees to authenticate on the Logit.io Platform, using existing enterprise credentials, we offer a range of Enterprise IdP connections for example Single Sign-On (SSO) using LDAP, AD, SAML, Google Workspace, Azure AD and include support for Okta, OneLogin, PingFederate 7, Salesforce, SiteMinder, SSOCircle, Google, Github or Microsoft social auth.
• Access restrictions in management interfaces and support channels: Logit.io provides you with role based access controls on your account, to manage your teams and individual users. You can invite users to access your account, and configure team privileges for granular control. For instance, you can allow users of your billing team to only handle and manage payments and procurement. The web support live chat is integrated into the web application and a secure token is used to assure identity. You control access to your account and grant/revoke access to our support engineers as required.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Approachable Certification Ltd
• ISO/IEC 27001 accreditation date: 22/01/2019
• What the ISO/IEC 27001 doesn’t cover: None. All G-Cloud services are covered.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 25/01/2017
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: None
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
• Information security policies and processes: Logit.io is audited by an ISO/IEC 27001:2013 UKAS certified auditor and is ISO/IEC 27001:2013 certified. ISO/IEC 27001:2013 is a standard for an Information Security Management System (ISMS), specifying the policies and procedures for all legal, physical, and technical controls used by an organisation to minimise risk to information.; ; It is Logit.io’s policy to maintain an ISMS designed to meet the requirements of the ISO/IEC 27001:2013 standards in pursuit of its primary objectives, purpose and the context of the organisation. We also operate in compliance with PCI, GDPR, HIPAA and SOC 2.; ; To accomplish this we make use of industry leading security tools and best practices to ensure the highest level of security at Logit.io. You can request a copy of the certification from your Logit.io sales representative.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Logit.io carries out risk assessments to identify potential risks, their impacts and to identify controls, in line with Logit.io’s risk management framework. No change implementation work is done until the change is agreed by the relevant parties. Logit.io is a certified ISO27001 organisation and undertakes external pen testing. ; ; Platform configuration and changes must undergo risk and impact assessments before any change is deployed to a production environment. They are developed and tested in isolation by multidisciplinary teams, using specific tools and techniques, including continuous integration, automated unit testing, pair programming and test-driven development.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Logit.io has an established process to monitor our assets and third party software. Patching is prioritised on vulnerability severity and risk. Our patching policy explicitly states that any software or component should be rapidly patchable in an automated fashion. ; ; Penetration testing is undertaken to assert these policies and practices are effective and sufficient.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: All platform activity is continuously monitored and recorded to detect unusual behaviour and identify potential compromises. ; ; Our Information Security Management System (ISMS) explains who and how specific types of compromises are handled. Logit.io have defined incident management and business continuity processes which has various levels priority depending on the severity and impact of an incident.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Logit.io has a defined incident management process as part of its Information Security Management System. Incidents can be reported, immediately after they are seen or experienced, via multiple support channels. Incident reports and status, where appropriate, are provided on our public status page and are updated regularly, or directly communicated to the user who reported the original incident.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Social Value

• Social Value:

  Social Value

  Tackling economic inequality

  Tackling economic inequality

  Small and Medium Enterprises (SMEs) play a crucial role in tackling economic inequality by fostering entrepreneurship and supporting business growth, thereby creating opportunities for employment and economic empowerment. By providing resources, mentorship, and access to networks, SMEs can empower individuals from marginalized communities and deprived areas to start their own businesses. Through job creation, especially for those facing barriers to employment, SMEs contribute to reducing inequality by offering opportunities for meaningful work and financial stability. Additionally, by locating their operations in underserved areas, SMEs can stimulate local economies, driving economic growth, and revitalizing communities.

Pricing

• Price: £59 to £40,215 an instance a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Trial length 14 days with all account features included. Data retention fixed at 14 days. Daily volume restricted to 25GB per day. Trial length and daily volume can be extended by contacting the support team.
• Link to free trial: https://logit.io/sign-up

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@logit.io. Tell them what format you need. It will help if you say what assistive technology you use.