Kin and Carta

Content Management (CMS) and Digital Experience Platform (DXP) Services

As Optimizely (previously Episerver), Sitecore, Contentful and Contentstack implementation partners, we provide professional services and software licensing; including solution design, development and infrastructure architecting. We also provide expertise in headless CMS technologies, platform onboarding, training, ongoing support, maintenance and optimisation services to maximise the value of CMS/DXP platforms.

Features

• Strategic CMS/DXP platform consultancy
• Experience Design, continuously optimised around insight
• Technical design and implementation
• Programme management and coordination of third parties
• Agile, collaborative approach
• Platform migration
• Support onboarding
• Platform optimisation
• Data driven optimisation

Benefits

• Improved content workflow processes
• Full marketing feature enabled implementation
• Regular maintenance and updates to evolve over time
• Prefered cloud hosting for reduced costs and improved performance
• Delivery of an optimised and robust platform
• Commitment to helping you gain maximum value from the platform
• Focus on up-skilling your team
• Access to knowledge and insights from our communities of practice
• Flexible support framework from break-fix through to continuous optimisation

£380.00 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at public.sector@kinandcarta.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

152074304849810

Contact

James Davis
07914966898
public.sector@kinandcarta.com

Planning

• Planning service: Yes
• How the planning service works: Our platform specialists work with clients to fully understand their ambitions as well as their overall requirements to ensure that the solution is tailored to them with a focus on delivering value to the business and a great experience for their customers.; ; For cloud hosting requirements, we expore the benefits of IaaS and PaaS approaches as well as potential hybird approaches to deliver the right hosting for clients. Where specific security or on-premise integrations are required we tailor the overall solution to meet these requirements to ensure compliance with regulations.; ; We will undertake an initial Discovery Phase which allows us to build an understanding of your organisation, the skills and knowledge within the teams, and the end-user goals. From here, we'll devise a strategy to implement a technical solution that delivers on your objectives, following an agile methodology.; ; The key benefits of our approach are:; ; * Fixed budget with variable scope as features are prioritised; * Embraces ongoing requirements analysis and embraces change for competitive advantage; * Priority focus delivers key / complex features quickly to facilitate early build and testing; * Complete transparency due to focus on working products
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Optimizely DXP
  • Sitecore Experience Platform
  • Sitecore Experience Database
  • Contentful
  • Contentstack
  • Microsoft Azure
  • Amazon Web Services (AWS)
  • Google Cloud Platform (GCP)
  • Custom data integrations

Training

• Training service provided: Yes
• How the training service works: We provide the ability to get your content editors trained on the CMS platform ahead of user testing and onboarding, with training sessions tailored to your implementation. Where migrating from a legacy CMS, we can work to map old CMS content editing tasks to the new platform processes, helping ease the transition to the new platform for new users.; ; We provide instructor-led classroom-based and 'train the trainer' courses, both face to face and remotely. Bespoke implementation specific training materials and documents are supplied.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Optimizely DXP
  • Sitecore Experience Platform
  • Sitecore Experience Database
  • Contentful
  • Contentstack

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our technology specialists will explore the requirements of the platform to help identify the best and most effective architecture for the solution.; ; As part of the hosting exploration we will identify the levels of control, any custom or compliance requirements to ensure the approach is both technically sound but also cost effective.; ; As part of a migration or an upgrade process our developers will audit the existing solution and identify any custom code or integrations that may need remedial action in order for them to be compatible with the proposed cloud architecture.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Azure
  • Amazon Web Services (AWS)
  • Google Cloud Platform (GCP)
  • Optimizely DXP

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We take an integrated approach to delivering quality. Every member of our cross-functional teams is involved - from Product Owners and Strategists to Designers, Developers and Testers. We believe quality requires high standards and attention to detail at every stage of delivery, and a range of tools and techniques. Throughout our iterative development process, we continuously apply a range of testing techniques and methodologies covering behavioural, functional, exploratory, regression, performance, security, usability and accessibility. These are applied on both a manual and automated basis. Test automation is not treated as a siloed discipline but a capability spread across engineers of all disciplines. This allows us to build automated tests in at the right level (unit, integration, snapshot, api, UI, performance and end to end) as we build software. We design our cloud based solutions on a principle of high observability, ensuring techniques such as automated logging, reporting and alerting are configured based on well defined KPIs.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design
  • Security testing
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: As we work with your team to discover, define and develop your cloud products and services, considering the long-term plan for operation and support will be key in achieving its outcomes and meeting organisational service resilience standards.; ; As the product or service evolves towards live, our team will work with your product and operational leaders to ensure that there is clarity in the desired operational KPIs, and the operational model through which it will run. This will inform a clear set of functional and non-functional requirements that ensure the service is built with resilience and operation in mind.; ; We can play various roles in support; from advising on the appropriate operating model to ensure service resilience, training your existing support function, through to putting in place dedicated teams with well defined SLAs to execute on the model. ; ; We have a wealth of experience supporting cloud platforms and products, delivering high criticality support at 2nd and 3rd line, up to 24/7, using both in-team DevOps enabled support and dedicated service desks.

Service scope

• Service constraints: There are no significant constraints within the context of this service offering.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Typical SLA response times:; P1 (Critical) - 15 mins response, 1 hr target resolution; P2 (High) - 30 mins response, 4 hour target resolution; P3 (Medium) - 3 hour response, 8 hour target resolution; P4 (Low) 5 hours response, 16 hours target resolution; P5 (Change) - 8 hour response, resolution at next scheduled release, case by case; Out of hours is available - SLA agreed based on needs.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Kin + Carta operates a support service desk that can work to agreed SLA terms. Our standard support service operates during normal UK business hours, with the option for extended hours or complete 24/7/365 where required. We operate with standard response and resolution times built into an SLA, operating a tierd support structure. The terms of the SLA can be bespoke depending on the requirements of the service. In addition to service desk engineers and 2nd/3rd line engineers, we also include a Service Manager who has operational responsibility for the overall service.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft Office, Dynamics, Azure, AWS, GCP, G-Suite, Optimizely, Full Story

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Equal opportunity:

  Equal opportunity

  Equal opportunity; ; Equal opportunity Kin+Carta recognises that there are significant skills shortages in DDaT generally in the UK, across all geographies - in addition, the tech sector is not a diverse industry, with many underrepresented groups including women, people of colour, and those with a disability. To help address this issue we launched a comprehensive IDEA (inclusion, diversity, equity and awareness) programme in July 2020, with the goal for our business to be as representative as the communities in which we work (London, Manchester, Liverpool and Edinburgh). This involved a review of our recruitment and progression processes and resulted in increased focus on hiring from underrepresented groups, and additional assistance with career development progression for underrepresented groups. Through this contract, we would continue our efforts to address skills shortages and provide employment, development and progression opportunities for underrepresented groups in our sector, through offering work experience, our internship programme and skills development training. We currently have robust training programmes across our departments including on-the-job coaching, as well as initiatives such as women leadership and BAME accelerator programmes. In 2022, as part of the K&C Academy, we will be supporting a minimum of 10 funded technical apprenticeships. Our academy will train and educate new employees to become the developers and engineers of the future. We will be implementing further programmes including: - Junior talent accelerator programme, which sees junior talent from all backgrounds hired into the business and led through an intensive training programme; - Multiple learning paths programme for more experienced people; - Partner certification programmes in Google, Microsoft and Amazon; - Leadership development including leadership team coaching.

Pricing

• Price: £380.00 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at public.sector@kinandcarta.com. Tell them what format you need. It will help if you say what assistive technology you use.