DISPLAYNOTE TECHNOLOGIES LIMITED

Launcher

Collaboration software for use with touch or non-touch screens in meeting rooms. Windows only interactive panel interface, allowing users to access and launch any video conferencing tools, apps and network drives. Data is wiped from the system and reset after each session.

Features

• Launch video-conferencing platforms from main display.
• Quick access to apps, web links and drives from screen.
• Lockdown your system preventing unwanted access to windows system.
• Security removes cached data, app sign out and close.
• Connect with mobile for quick call launch or OneDrive access.
• Calendar event privacy hides all but organizer and time.
• Export licence and customized settings to other devices.
• Customize appearance, logo and images with custom content.
• Calendar automatically accepts or declines meetings upon availability.

Benefits

• Works with Teams, Zoom, Webex, Lifesize, GoToMeeting,Google & more.
• Leverages existing room equipment.
• Fewer IT help requests and callouts.
• More control over meeting room security.
• More digitally inclusive meeting spaces.
• Less time setting up for conference calls.
• No personal data left behind.
• Fewer technical difficulties with more confidence with technology.

£350 a licence a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lianne.cassidy@displaynote.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

152556623138604

Contact

Lianne Cassidy
+44 (0) 2890 730 480
lianne.cassidy@displaynote.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Launcher is a desktop application that operates across a wide range of interactive or non-interactive displays. It does not require high-performance processing power. ; ; Minimum hardware specification is as follows: ; ;  System: Intel Core i3 (8th Gen.) processor, 8GB RAM 64GB storage ;  Network: Ethernet or WI-FI (2Mbps and above)
• System requirements:
  • Minimum OS: Windows 10 version 1809
  • Recommended OS: Windows 10 version 1909

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 24 hours between Monday-Friday 9am-5pm (GMT)
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: After licence purchase, you'll be introduced to an account manager and customer success manager to support installation, setup and training. Technical support and engineer support will be available at no additional cost.; ; You'll be given access to an end user product academy, detailing setup, training and internal promotion. Including FAQs, demo videos, promo resources and product updates. This is also at no additional cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: After purchasing a licence, you are sent your licence key, download link to the software, product academy and support center. A virtual onboarding session will be offered to review next steps of download, install and configuration process. ; Customization and training will also be included for both the IT admin setting up the service and end users.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Launcher application stores the user data entered at activation stage and nothing more. No user data is collected or stored when using the application. ; You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable, and we will provide any and all information in response to your request free of charge. Please contact us for more details at privacy@displaynote.com.
• End-of-contract process: At the end of licence subscription, the software will no longer function. Displaying a licence error message. There is no additional cost to cancel a subscription.

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Users can download a Launcher app if they wish to connect to the Launcher interface via their mobile. This gives the main display access to their personal OneDrive and Calendar.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Launcher is an interactive overlay that sits on a touch or non-touch display. Designed to give access and launch third party apps, video conferencing platforms and other tools.
• Accessibility standards: None or don’t know
• Description of accessibility: Tbc
• Accessibility testing: N/A
• API: No
• Customisation available: Yes
• Description of customisation: Background image and company logo can be customised from a gallery of images or a custom image added. ; Shortcut apps, weblinks and drives can be selected with the title, colour and image customised. Name of room and location can be customised

Scaling

• Independence of resources: The system is made to scale as demand increases. Additionally, customer data is separated from other organisations immediately upon activation and software use.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Launcher application just stores the user data entered at activation stage. There is no user data collected or stored when using the Launcher application. We only store/process license activation data, and that data is subject of DisplayNote’s Privacy Policy and Terms and Conditions
• Data export formats: Other
• Other data export formats: Export data process not applicable
• Data import formats: Other
• Other data import formats: Data Import process not applicable

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We negotiate a service level agreement on a case by case basis in agreement with the organisation.
• Approach to resilience: We use Microsoft Azure as our datacentre, all physical security measures are described by Microsoft on the following page: https://docs.microsoft.com/en-gb/azure/security/fundamentals/physical-security.; Additionally, we have a vulnerability detection mechanism at source code level to warn us about new vulnerabilities affecting our code. ; All physical devices used for development are covered by Falcon Pro from Crowdstrike that guarantees the security at that level.
• Outage reporting: Incidents are managed mainly from two inputs, from support channel or from automated service status measurements. We use both a public dashboard and email alerts if a service outage needs reporting.

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: Users can specify a PIN code to limit access to settings and windows system.
• Access restrictions in management interfaces and support channels: Not Applicable
• Access restriction testing frequency: At least once a year
• Management access authentication: Other
• Description of management access authentication: We are following a policy of Least Privilege, giving access to administrators that are managing each project and just with the access that’s strictly needed.

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Less than 1 month

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: No
• Security governance approach: We have ISO27001-like procedures and measures in place, but we are not certified
• Information security policies and processes: As an organisation, we have strict security and authorization measures so that information is only accessed by the expected personnel.; ; We have vulnerability detection mechanisms at source code level to warn us about new vulnerabilities affecting our code. ; All physical devices used for development are covered by Falcon Pro from Crowdstrike that guarantees the security at that level. ; When a security issue is discovered we inform all parts affected, create a fix and deploy them immediately.; ; We use Microsoft Azure as our datacentre, all physical security measures are described by Microsoft on the following page: https://docs.microsoft.com/en-gb/azure/security/fundamentals/physical-security ; ; The information regarding storage security is provided here: https://docs.microsoft.com/en-us/security/benchmark/azure/baselines/storage-security-baseline; ; Privacy policy is - https://www.displaynote.com/privacy-policy/

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All software development is carried out via issue management and continuous integration tools.; ; Our software has unit and integration tests that are triggered at an automated level on each attempt to change the software. After that we have a stringent QA process that follows a per-feature assessment to guarantee everything is behaving as expected. ; We follow all recommendations from Microsoft and we are enrolled on periodical security seminars through our Microsoft customer success services.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We follow all recommendations from Microsoft and we are enrolled on periodical security seminars through our Microsoft customer success services.; Additionally, we have vulnerability detection mechanism at source code level to warn us about new vulnerabilities affection our code. ; All our physical devices used for development are covered by Falcon Pro from Crowdstrike that guarantees the security at that level. ; ; We have monitoring over all our services using Microsoft Insights with alerts configured by email, instant messaging and by phone to warn responsible people and have them action immediately.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We have monitoring over all our services using Microsoft Insights with alerts configured by email, instant messaging and by phone to warn responsible people and have them actioned immediately.
• Incident management type: Supplier-defined controls
• Incident management approach: Incidents are managed mainly from two inputs, from support channel or from automated service status measurements. Depending on the critical level of these incidents are escalated from support to technical management department passing through lead product developers.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Covid-19 recovery

  Covid-19 recovery

  Launcher gives all users access to video conferencing solutions, improving the post-Covid hybrid working model. Assisting in improving the meeting room setup to ensure all users can communicate and contribute effectively. Regardless of whether they're working from home or in office.

Pricing

• Price: £350 a licence a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: A free Launcher trial lasts for 14 days and gives a user full access to the software. Once the trial has ended, no automatic payment is taken, the software will simply no longer run.
• Link to free trial: https://store.displaynote.com/launcher/?origin=trial

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lianne.cassidy@displaynote.com. Tell them what format you need. It will help if you say what assistive technology you use.