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MICROPULSE LTD

Cloud support services

Applications that can be accessed over the internet and hosted on the cloud.

They used to be known as ‘Software as a Service’.

Features

  • Cloud app support
  • Infrastructure support

Benefits

  • helps to run application
  • helps to run infra

Pricing

£600 to £800 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at palak.tech.ai@gmail.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

1 5 2 5 6 5 9 2 7 6 1 7 6 5 5

Contact

MICROPULSE LTD Palak Sharma
Telephone: 07740085303
Email: palak.tech.ai@gmail.com

Planning

Planning service
Yes
How the planning service works
On clients agreement
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
On clients agreement
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
On clients agreement
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
On clients agreement

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Yes
Security testing certifications
CHECK

Ongoing support

Ongoing support service
No

Service scope

Service constraints
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
On clients agreement
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
No
Web chat support
Yes, at an extra cost
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
On clients agreement
Support levels
On clients agreement

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

on clients agreement and depends on agreement with the supplier

Tackling economic inequality

on clients agreement and depends on agreement with the supplier

Equal opportunity

on clients agreement and depends on agreement with the supplier

Wellbeing

on clients agreement and depends on agreement with the supplier

Pricing

Price
£600 to £800 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at palak.tech.ai@gmail.com. Tell them what format you need. It will help if you say what assistive technology you use.