HCL TECHNOLOGIES UK LIMITED

Actian Data Observability

Actian Data Observability is a managed service that provides continuous visibility into the health, quality, and reliability of data across data platforms. The service enables organisations to proactively detect, diagnose, and resolve data issues before they impact operational reporting, analytics, or downstream services.

Features

• Automated monitoring of data quality, freshness, volume, schema changes
• End-to-end data lineage for impact analysis
• Anomaly detection across data pipelines
• Real-time alerting and notifications
• Metadata-driven visibility across platforms
• Historical data behaviour tracking for trend analysis and baselining
• Policy-based data quality checks applied automatically across monitored datasets
• Time-series tracking of dataset health metrics over configurable periods
• Monitoring coverage across multiple data platforms and environments simultaneously
• Automated patterns to recommend Data Quality rules based on profiling

Benefits

• Detect data issues early, reducing operational disruption and firefighting
• Reduce time spent investigating data incidents through automated root-cause analysis
• Enable proactive data quality management across complex environments
• Increase reliability of dashboards, reports, and data services
• Improve trust in data used for reporting and decision-making
• Identify recurring data issues and prevent repeat incidents
• Standardise data quality controls without manual or inconsistent checks
• Identify data degradation trends before they cause service failures
• Operate a single observability process across complex data landscapes
• Reduce manual configuration effort when onboarding new datasets

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at eas-hclsalessup@hcl.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

152922569128505

Contact

Paul Montgomery
+44 (0) 20 7105 8600
eas-hclsalessup@hcl.com

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  AI software services

  • Conversational AI Software Services
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Not Applicable
• Cloud deployment model: Hybrid cloud
• Service constraints: Actian Data Observability requires connectivity to supported data platforms and environments to collect metadata and monitoring information. Supported platforms and features may vary depending on the data technologies in use and the deployment model selected.
• System requirements:
  • Network connectivity between Actian service and monitored data environments
  • Read-only access to metadata and operational information from data platforms
  • Supported cloud, private cloud, or on-premises data platforms
  • Secure authentication credentials for connecting to data environments
  • Outbound access for managed service connectivity where required
  • Supported web browser for accessing the Actian user interface
  • Appropriate permissions to enable dataset profiling and monitor configuration
  • Customer-managed identity and access controls aligned with security policies

User support

• Email or online ticketing support: Yes
• Support response times: During business hours:; ; Severity 1 = 24/7; ; Severity 2 = 4 hours; ; Severity 3 = 1 working day ; ; Severity 4 = 3 working days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Testing focuses on ensuring that key web chat functions, such as opening a chat session, reading responses, and entering messages, are usable without a mouse. Where accessibility issues are identified, improvements are prioritised as part of ongoing service enhancements.
• Onsite support: Yes
• Support levels: Actian provides defined support levels for Actian Data Observability, in line with the service levels and response targets described in the Service Level Agreement (SLA).; ; Standard silver support is included in the service cost and is delivered in accordance with the SLA. It provides access to the Actian support portal, ticket-based support, and web chat support during published business hours. Standard support covers issue reporting, incident handling, and guidance on using the service, with response and resolution targets as set out in the SLA.; ; Enhanced support options are available at additional cost. These options provide extended support hours and prioritised response handling, with service levels and response targets defined in an agreed enhanced SLA. Pricing for enhanced support is dependent on the selected support tier and customer requirements and is provided on request.; ; Actian can also provide a technical account manager or dedicated cloud support engineer. Where provided, this role supports service onboarding, ongoing service reviews, and technical escalation, in line with the agreed support package and SLA.; ; Levels 1,2 & 3 support
• Support available to third parties: No
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Super User training sessions
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Word
• End-of-contract data extraction: The datasets and files are moved to the client's network and complete access to data is provided.
• End-of-contract process: The service is switched off completely, so as to avoid any misuse. Also the customer is provided with access to all the customer data.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Documents are accessible online.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Users access Actian Data Observability through a secure, browser-based web interface. The interface provides visibility into monitored datasets, data quality metrics, detected issues, and alerts across connected data platforms.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Not Applicable
• API: Yes
• What users can and can't do using the API: Actian Data Observability provides API access to support integration with existing tools and workflows. Users can use the API to connect supported data platforms, register datasets for observability, and retrieve monitoring results and metadata.; ; What users can do using the API:; ; - Set up integrations with supported data platforms; - Register datasets and enable monitoring programmatically; - Retrieve metadata, monitoring metrics, and alert information; - Integrate observability results into external reporting or operational tools; ; API usage is subject to authentication, authorisation, and supported endpoints as defined by Actian. Some configuration activities and advanced administrative changes may require use of the service interface or support channels rather than the API.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can customise monitored datasets, data quality and observability monitors, alert thresholds, notification settings, and views within the service interface. Customisation is performed through the browser-based service interface and supported APIs. Users configure monitoring rules, enable or disable monitors, adjust thresholds, and select notification preferences without modifying underlying data systems.

Scaling

• Independence of resources: Controls are applied at the service level to prevent individual customer demand from affecting overall service performance.; ; Actian monitors service usage and performance continuously and manages capacity to maintain service levels in line with the Service Level Agreement (SLA). Where required, service limits and controls are applied to ensure fair and reliable use of shared resources.

Analytics

• Service usage metrics: Yes
• Metrics types: "Actian Data Observability provides metrics that describe the health, reliability, and behaviour of data across monitored platforms.; ; The service provides the following metric types:; ; - Data quality metrics, including completeness, validity, consistency, and rule compliance; - Freshness and timeliness metrics, showing data arrival and update patterns; - Volume and distribution metrics, highlighting changes in record counts and data values; - Schema change metrics, identifying structural changes to datasets; - Anomaly metrics, detecting deviations from expected data behaviour; - Monitoring and alert metrics, tracking triggered alerts and incidents over time. Metrics are derived from dataset profiling, metadata analysis, and ongoing monitoring.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: The storage is protected with persistent key and encrypted further by strong encryption key (AES 256) format.
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: The user can export data with an export function in the Admin application.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Test delimited files, JSON, XLSX
• Data import formats:
  • CSV
  • Other
• Other data import formats: Text delimited files, JSON, XLSX

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection between networks: By associating the hosted web service with an SSL (Secure Sockets Layer) certificate. Also, the service is accessed over HTTPS protocol and data is encrypted by using AES 256 bit encryption before transmitting over the airwaves.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection within supplier network: Data within the network travels in binary format. Each request or response data is associated with a security token.

Availability and resilience

• Guaranteed availability: 99.9%
• Approach to resilience: The hosting site is physically divided into two sites. Each physical site contains an exact replica of servers and acts as failover of the other site. Data synchronisation happens via the "Always On".
• Outage reporting: Customers are informed of significant outages in line with the Service Level Agreement (SLA). Where applicable, post-incident information is provided through the support portal once the issue has been resolved.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
• Access restrictions in management interfaces and support channels: 1. Each user is provided with an access role. The access to the system functionalities are directly linked with the access role permissions. 2. When the user logs into the application, only allowed functionalities are visible to the user.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Description of management access authentication: Users that are provided with Admin access are also authenticated against the HCLTech database. On successful login the security token is generated and maintained through out the session. The database maintains the authentication related entities.

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO 9001:2008 - Quality Management; ; ISO/IEC 20000-1:2011 - Service Management; ; ISO 14001 - Environmental Management; ; ISO 27001 - Security Management; ; Cyber Essentials; ; Cyber Essentials Plus
• Information security policies and processes: HCLTech has adopted ISO/ IEC 27001: 2013 standard for ensuring protection from a variety of threats and minimising the business damage in its endeavour to provide Application implementation and support services.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration Management tracks the IT environment. A repository maintains all versions of individual work products to help/permit developers to revert to previous versions during testing and debugging. Dependency tracking and change management covers relationships between enterprise entities and processes, parts of an application design, design components and the enterprise information architecture, design elements and other work products. HCLTech tracks all the requirements, design and construction components and deliverables that result from a requirements specification. An audit trail is maintained about when, why and by whom changes are made, with source information of changes as specific objects in the repository.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability management focusses on finding weakness that can be exploited. HCLTech performs quarterly and/or annual vulnerability scans to get a snapshot at that point in time. Regular scanning ensures new vulnerabilities are detected in a timely manner and are fixed before they occur. The HCLTech vulnerability management process consists of the following phases:; 1. Preparation; 2. Vulnerability scan; 3. Define remediating actions; 4. Implement remediating actions; 5. Rescan.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Not Applicable
• Incident management type: Supplier-defined controls
• Incident management approach: Incident management is designed with a goal to restore a normal service operation as quickly as possible and to minimise the impact on business operations. The incident management process follows these steps:; ; 1. Incident identification and logging by the customer ; 2. Incident categorisation and prioritisation by the customer; 3. HCLTech works on the incident response performing diagnosis and investigation followed by resolution and bringing the incident to closure; 4. Corrective and preventive action are taken to avoid repeat or similar incident in future.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas
• ISO/IEC 27001 accreditation date: Thursday 25 May 2023
• What the ISO/IEC 27001 doesn’t cover: Not applicable
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Intertek
• ISO 9001 accreditation date: Tuesday 1 August 2023
• What the ISO 9001 doesn’t cover: Not applicable
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications: Business Continuity

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at eas-hclsalessup@hcl.com. Tell them what format you need. It will help if you say what assistive technology you use.