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Alchera Technologies

Alpha Data Tool

Smart-City & Mobility real-time data platform to create and enhance data feeds. Alpha enables creating open access API's to historical and real-time data sources, enhancing them with data fusion and predictive analytics. Useful for large scale business-critical or operations-critical real-time data applications including public-private sector data exchange and/or data monetisation.

Features

  • Sensor agnostic real-time data ingestion from multiple sources.
  • Open API documented using Swagger.
  • User management with access control.
  • Privacy by design with real-time data access auditing.
  • Bring-your-own-model capability to add custom analyses.
  • Sensor fusion data enhancement.
  • Predictive analytics on time series.
  • Build Ingest-Analyse-Distribute data pipelines.
  • Implement data monetisation
  • Integration with business intelligence BI tools (e.g. PowerBI, Tableau, Excel)

Benefits

  • No need to maintain custom data infrastructure.
  • Future-proof your data collection, analysis and distribution processes.
  • Provide robust and high quality data feeds to your users.
  • Centralise management of data sources.
  • Integrate and manage your existing ETL processes.
  • Benefits councils, regional transport authorities, and fleet operators.
  • Benefit from data revenue business models

Pricing

£1,000 to £85,000 a unit a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@alcheratechnologies.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

1 5 3 5 2 7 0 9 5 7 5 9 2 3 7

Contact

Alchera Technologies Anna Jordan
Telephone: 07851228046
Email: sales@alcheratechnologies.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
No
System requirements
  • Users to use supported browsers on client machine
  • Broadband network connection

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times are during supported hours Mon-Fri, 9am to 5pm.

1hr for High Priority incidents (ie, total service outage)

4hr for Medium Priority incidents (ie, degradation of service affecting all users)

12 hr for Low Priority incidents (ie, degradation of service for a single user)
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Support is provided as standard 9am to 5pm UK working hours as part of the base platform fee.

Higher support levels can be purchased as additional service if required. Each customer is assigned a cloud support engineer.
Support available to third parties
No

Onboarding and offboarding

Getting started
We provide in-person onsite training as well as on-boarding user and administrator documentation.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Users can dump the data to CSV files.
End-of-contract process
Access is disabled and data is deleted after 6 months or on request. Data export is available after the end of the contract at a pro-rata cost.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
No
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
Users can list, add, modify data feeds, data pipelines, and users.

Users can monitor the status of the platform and of the data collection, analysis, and distribution pipelines.
Accessibility standards
None or don’t know
Description of accessibility
Where possible we follow the accessibility guidelines. We offer the accessibility capabilities of the browser in which our application runs, e.g magnification, contrast and audio descriptors of text (but only if supported by the host browser).
Accessibility testing
We have currently not performed any accessibility testing with assistive technology users. As an equal opportunities company, we committed to equality and diversity in the workplace and would be willing to work with affected potential users to improve accessibility should the situation arise.
API
Yes
What users can and can't do using the API
Users can list, add, modify data feeds, data pipelines, and users.

Users can query data.
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Customisation can be agreed with the Supplier.

Scaling

Independence of resources
Users can opt into a dedicated infrastructure solution which is not shared with other users.

Analytics

Service usage metrics
Yes
Metrics types
Data points throughput
API data usage
Historical dataset size
HTTP request and response status
Reporting types
  • API access
  • Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data can be exported as CSV dumps or via API calls.
Data export formats
  • CSV
  • Other
Other data export formats
  • JSON
  • Datex II
  • GEOJSON
  • MP4
Data import formats
  • CSV
  • Other
Other data import formats
  • JSON
  • XML
  • GTFS
  • GEOJSON
  • MP4

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
During any contractual engagement the availability SLA is agreed with the end-user and is appropriate for their usage requirements. Our level of service is also dependent on services offered by others, such as the infrastructure provider.
Approach to resilience
Architecture available on request.
Outage reporting
Status page and email alerts.

Identity and authentication

User authentication needed
Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Using user authentication and authorization.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Our VP of Engineering is responsible for the security of our service, using Secure by Design principles. They are responsible for maintaining the security policies and reporting on threats, issues, and risks through our corporate risk management approach - which includes monthly reporting to our management board.
Information security policies and processes
At an individual level, access to production systems are tightly controlled and monitored through a combination of internal processes and infrastructure provider control systems. Security decisions are taken by our architectural design forum, and breaches are managed through our internal incident management process and reported up through the VP of Engineering to board level as necessary.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Software and configuration changes are versioned and deployments are recorded for internal auditing. Manual and automated QA processes are in place before release of any changes to production environments.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
All packages in-use are checked against the most recent security releases in the appropriate channels and vulnerabilities are patched according to the effective risk based on their public severity score (e.g. CVSS) and their potential impact on the service.

We actively monitor security forums and sources for new threats as well as performing regular penetration testing on our service.

Infrastructure security is delegated to infrastructure providers.

Due to our agile (Scrum based) approach to software development patches to our software can be produced, tested and released very quickly.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We proactively monitor our platform and system logs and will act on suspicious activity to further investigate in more detail.
Incident management type
Supplier-defined controls
Incident management approach
Our service management processes are based on ITIL best practice. Users can report incidents by calling our support phone number or sending email to our support address. Incident reports are provided as part of our standard incident management process.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Equal opportunity

Equal opportunity

Alchera is an Equal Opportunity Employer

Pricing

Price
£1,000 to £85,000 a unit a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Basic HOMESTEAD license for a limited time period or 30 days.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@alcheratechnologies.com. Tell them what format you need. It will help if you say what assistive technology you use.