CENTERPRISE INTERNATIONAL LIMITED

Disaster Recovery as a Service (DRaaS)

Disaster Recovery as a Service (DRaaS) is a cloud-based service that provides fast, secure failover of a customer’s backup data. This UK sovereign platform helps mitigate downtime by recovering the organisation’s workloads and ensuring seamless access for end users to continue their work.

Features

• Rapid Failover: near real-time recovery, minimising data loss.
• Strong Security: Highly regulated and an encryption solution.
• Single Pane of Glass: cloud portal allowing management and reports.
• Sovereign Cloud: Data is secure and resides in the UK.
• Flexible: Failover some or all workloads easily and quickly.
• Mitigate Downtime: quickly recover data and continue working.
• Highly configurable: recover critical applications first.
• Flexible: scale the solution to meet exact requirements.
• Non-disruptive testing: failover without affecting ongoing replication.
• Orchestration: automatically recover a runbook, reducing errors.

Benefits

• Cost Savings: Use of cloud technology instead of capital investment.
• Fast Recovery Times: allowing access to data in minutes/hours.
• Scalability and Flexibility: exactly match the platform to your requirements.
• Managed Solution: allow experts to manage and monitor your solution.
• Simple Testing: Rehearse your recovery quickly to mitigate risk.
• Minimal Data Loss: Near-time replication and minimising RPO.
• Data Sovereignty: Centerprise Cloud is UK-based, ensuring data security.
• Improved Compliance: enterprise security, encryption and meets industry regulations.
• 3-2-1: Ensuring off-site data is recoverable into a stable platform.
• Managed Service: Access to expert assistance supporting data recovery.

• Education pricing available

Service documents

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendersteam@centerprise.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

153532388211807

Contact

Tenders Team
01256 378 000
tendersteam@centerprise.co.uk

About the service

• Service categories:
  • Cloud Support Services
    • Managed Cloud
      • Managed Private Cloud
        • Managed Private SaaS/PaaS

Service scope

• Service constraints: The service is delivered and supported remotely from UK-based operations centres and does not require on-site attendance. Backup and recovery activities rely on secure network connectivity between the customer environment and the Centerprise platform. Planned maintenance is performed in line with published change processes and may require notification in advance. Recovery invocation and rehearsal activities are subject to scheduling and agreed service parameters. Service performance and recovery objectives are dependent on the accuracy of customer-provided sizing, configuration information, and agreed recovery assumptions.

User support

• Email or online ticketing support: Yes
• Support response times: These SLAs are applicable, but out-of-business hours, telephone support should be used. Incident Response and Resolution Incident Management Priority 1 Priority 2 Priority 3 Priority 4 Response Time 15 Mins 30 Mins 30 Mins 30 Mins Target Resolution 4 Hrs 8 Hrs 16 Hrs. 5 Days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Centerprise provides tiered support levels for Backup as a Service (BaaS) and Disaster Recovery as a Service (DRaaS), aligned to service criticality and buyer requirements.; ; Standard Support is included in the core service. This provides access to the Centerprise Service Desk during UK business hours (08:00–18:00, Monday-Friday, excluding public holidays). Support includes incident logging, service requests, restore assistance, monitoring, and escalation through second- and third-line cloud engineers as required. Standard support is included in the standard service price.; ; Enhanced Support is available as an optional upgrade and provides extended hours coverage, accelerated response targets, and access to named technical resources familiar with the customer environment. Enhanced support is priced as an additional cost over standard.; ; 24×7 Critical Support is available for DRaaS customers and supports recovery invocation outside standard hours, including access to specialist recovery engineers. This level is priced separately, where 24×7 recovery is contractually required.; ; A Technical Account Manager (TAM) can be provided as an optional service, acting as a single point of contact for service reviews, capacity planning, risk management, and operational oversight. Where a TAM is not required, customers are supported by dedicated cloud support engineers through the Service Desk and defined escalation paths.

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Pricing

• Discount for educational organisations: Yes

Government Digital and Data Roles

Architecture roles

Network architect

Role level	UK Rate	Offshore Rate
Associate network architect	£525.00
Network architect	£695.00
Lead network architect	£825.00

Solution architect

Role level	UK Rate	Offshore Rate
Associate solution architect	£525.00
Solution architect	£695.00
Lead solution architect	£825.00

Technical architect

Role level	UK Rate	Offshore Rate
Associate technical architect	£525.00
Technical architect	£695.00
Lead technical architect	£825.00

Cyber security roles

Cyber security governance and risk management

Role level	UK Rate	Offshore Rate
Associate cyber security governance and risk manager	£695.00
Lead cyber security governance and risk manager	£825.00

Cyber security incident response

Role level	UK Rate	Offshore Rate
Associate cyber incident response	£695.00
Lead cyber security incident response	£825.00

Cyber security secure design

Role level	UK Rate	Offshore Rate
Associate cyber security secure systems architecture and design	£695.00
Lead cyber security secure systems architecture and design	£825.00

IT operations roles

IT service manager

Role level	UK Rate	Offshore Rate
IT service manager	£695.00
Head of IT service management	£825.00

Incident manager

Role level	UK Rate	Offshore Rate
Incident manager	£695.00
Major incident manager	£825.00

Infrastructure engineer

Role level	UK Rate	Offshore Rate
Associate infrastructure engineer	£435.00
Infrastructure engineer	£525.00
Lead infrastructure engineer	£695.00

Service transition manager

Role level	UK Rate	Offshore Rate
Service transition manager	£695.00
Lead service transition manager	£825.00

Product and delivery roles

Business analyst

Role level	UK Rate	Offshore Rate
Business analyst	£695.00
Lead business analyst	£825.00

Programme delivery manager

Role level	UK Rate	Offshore Rate
Programme delivery manager	£695.00

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: ISOOQAR
• ISO/IEC 27001 accreditation date: Monday 10 June 2024
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: ISOQAR
• ISO 9001 accreditation date: Thursday 20 April 2023
• What the ISO 9001 doesn’t cover: N/a
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• PCI DSS certification accredited by: Security Metrics
• PCI DSS accreditation date: Wednesday 5 November 2025
• What the PCI DSS doesn’t cover: N/a
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: D96b5015-69ba-4b1e-98cd-f228d80ba12f
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: Ae2ef03f-bd6e-4405-9ace-237c365676d6
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Plans for positive actions with community groups.
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendersteam@centerprise.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.