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Caura Ltd

Caura Vehicle Management Cloud Support

Caura Vehicle Management is a suite of software applications for drivers and owners of vehicle fleets. Caura helps manage maintenance (MOT/Servicing/Repairs), Road Tax, insurance and daily driving charges. It's available on G-Cloud under Cloud Software. In Cloud Support you can buy additional support for systems implementation and systems integration.

Features

  • Expert technologists and engineers to support implementation and integration
  • Innovative suite of applications to facilitate vehicle and fleet management
  • Manages MOT/Servicing/Repairs, Road Tax, insurance, and driver documentation
  • Payment of parking, airport drop-off, and city charges/tolls nationwide
  • Combination of central Master Dashboard and mobile phone-based driver application
  • Customer chooses which activities to centralise or allocate to drivers
  • Can support any number of vehicles or fleets
  • Suitable for fleets managed in-house or outsourced
  • On-boarding, training and aftercare available for Master Dashboard users
  • iOS and Android versions available

Benefits

  • Enables effective use of Caura's tools / services
  • Significant cost savings in vehicle and fleet management
  • Avoid non-compliance with motoring regulations
  • Access to competitive insurance
  • Efficient documentation and management of insurance claims can improve outcomes
  • GDPR compliant, reliable driver authentication, secure data transmission and storage
  • Reliable medium for document management and maintaining audit trails
  • Reduce expensive fines through ease of payments for drivers
  • Cloud-based – customers pay according to usage of Driver App
  • Provides effective financial/operational controls and peace of mind.

Pricing

£350 to £2,000 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sai@caura.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

1 5 3 5 6 2 4 5 4 6 3 7 1 4 6

Contact

Caura Ltd Sai Lakshmi
Telephone: n/a
Email: sai@caura.com

Planning

Planning service
Yes
How the planning service works
Advice given based on customer needs. Elements of the platform can be tailored to customer requirements, with bespoke services available.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
Caura Vehicle Management

Training

Training service provided
Yes
How the training service works
Advice and assistance given appropriate to customer needs
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Advice and assistance given appropriate to customer needs
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Advice and assistance given appropriate to customer needs

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Buyer hosting or software
How the support service works
Advice and assistance given appropriate to customer needs

Service scope

Service constraints
Advice and assistance given appropriate to customer needs for use of Caura Vehicle Management Software

Insurance will be constrained to vehicles which our insurance partners are willing to cover. MoTs are constrained geographically to locations that our partners operate in.

All other charges will be restricted to the areas to which they pertain (e.g. Birmingham Clean Air Zone)

User support

Email or online ticketing support
Email or online ticketing
Support response times
In-app or via email usually within a few hours.
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
As above
Support levels
In-app 7 days a week.

The support is tailored to the situation at hand and based on customer needs.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
Self Attestation
PCI DSS accreditation date
13/05/2022
What the PCI DSS doesn’t cover
Caura uses Stripe for payments processing provision and does not access cardholder data directly, PCI certification is achieved via usage of Stripe as a payment services provider.
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Tackling economic inequality

Tackling economic inequality

The landscape for managing vehicle administration is complex and fragmented, with the burden of compliance placed on drivers. Penalty fines are automated and expensive. The poorest citizens (who cannot afford newer/electric vehicles) and small businesses are the most affected by regulations and driving-related charges. Caura makes it easy to comply with regulation and avoid fines by centralising your vehicle reminders, administration, and payments.

Pricing

Price
£350 to £2,000 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sai@caura.com. Tell them what format you need. It will help if you say what assistive technology you use.