Nexus Open Systems Ltd

Nexus Microsoft Teams Service

Nexus Teams Services are designed to provide transparent and consistent pricing for resource based cloud engagements. Microsoft Teams from Nexus is an enterprise-ready Intelligent Communications platform for which Nexus provide a full range of consultancy services including: Solution Design; Deployment; Maintenance; Training and Support.

Features

• Pre-sales consultancy, analysis and strategic solution guidance
• Planning, deployment, migration, transition and training services
• Infrastructure, hardware and end point device consultancy
• Technical support through Retained or Managed Services
• Proactive and reactive support providing 24/7 cover
• Best practice system configuration services
• System maintenance and quality health check services
• Project and programme management for deployments and upgrades
• Product customisation and business system integration
• Bespoke software application development

Benefits

• Single organisation for all your Intelligent Communications requirements
• Support for your entire business critical Intelligent Communications systems
• Reduce total spend on telephony hardware, maintenance and support
• Microsoft Gold Partner and system integrator with extensive solution experience
• Microsoft certified Engineers, Consultants and Trainers
• On demand access to expertise providing a flexible service
• Provision of clear and concise unified communications strategies
• Hand holding, consultancy and support through deployments and upgrades
• Ensure that Return on Investment is maximised for your deployment
• Flexible technical support services tailored to your organisation

£515 to £1,335 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stuart.wilson@nexusos.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

153572113239452

Contact

Stuart Wilson
01392 205095
stuart.wilson@nexusos.co.uk

Planning

• Planning service: Yes
• How the planning service works: Microsoft Teams Planning Services from Nexus can help your organisation evaluate and plan your cloud based Microsoft Teams implementation.; ; Nexus can help organisations with the first phase of any intelligent communications project by offering consultancy and analysis services to define business requirements and goals, assess the infrastructure and design a flexible architecture.; ; Microsoft Teams can resolve many different business challenges. Our qualified and experienced Microsoft Teams consultants can help organisations to plan and manage entire projects or simply assist in-house IT teams to identify their approach and strategy. We can outline all of the computer hardware, data storage, software licensing, development, hosting and deployment services which organisations might need to meet their objectives.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Microsoft Teams

Training

• Training service provided: Yes
• How the training service works: Investment in IT can be rendered useless if your employees are not equipped with the correct skills to utilise the technology. We can customise our Microsoft Teams deployment and training programmes to suit the operational and budgetary restrictions of any organisation.; ; We know how critical it is to have stable IT systems that integrate with your day-to-day business processes. Efficiency is an essential part of a successful organisation and it's a proven fact that effective Microsoft Teams intelligent communications training not only equips individuals with the skills to be more productive, but also promotes confidence and loyalty. Your most valuable asset is your skilled workforce.; ; Nexus offer IT training courses and certification programmes catering for Microsoft Teams engineers, designers, developers, administrators and end users.
• Training is tied to specific services: Yes
• Services the training service works with: Microsoft Teams

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Nexus employ a team of Microsoft Intelligent and Unified Communications certified engineers, consultants, training instructors, developers and project managers who can help you to plan the migration of services to the cloud utilising Microsoft Teams and any related technologies.; ; We can take care of your entire Microsoft Teams migration, installation or upgrade project whether it’s in the cloud or a hybrid deployment — or simply provide assistance, training and technical advice.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Microsoft Teams

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Best practice configuration, quality assurance and performance testing are at the heart of the deployment services Nexus provide for Microsoft Teams.; ; When Microsoft Teams is installed and configured correctly, it can scale to power feature communications and collaboration solutions for small- and medium-sized organisations to the largest of international global brands.; ; Through industry recognised training and certification, combined with real-world deployment experience, our Microsoft Teams team can pass on the latest best-practice configuration and deployment methodology to make your Microsoft Teams project deliver positive outcomes and results.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Nexus offer a comprehensive Microsoft Teams technical support service. You can rest assured that we can help you at every stage of your intelligent communications project. We supply a number of support and maintenance and managed IT services to protect your Microsoft Teams investment.; ; Nexus deliver a comprehensive range of IT support and maintenance services supplying over 1,000 small, medium and enterprise-sized customers throughout the UK, 24 hours a day, 7 days a week. We have a series of support and maintenance options including:; ; UC Assurance; Managed Services Contracts; Block Hours Contracts; 24/7 Technical Service Desk and Remote Support

Service scope

• Service constraints: Delivered 8am to 6pm Monday to Friday (24/7 service option available); Remote environment health checks and reports; Remote configuration changes

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Standard SLA is for 2 hours response for Critical issues; 4 hours response for Major issues and 8 hours response for Minor issues.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: Not documented
• Support levels: Support Levels: Basic - Service Desk Facility; Incident & Problem Management; Dedicated Account Management; Third Party Liaison; Escalation Procedure; Remote Support; Access to Customer Portal. Standard - Service Desk Facility; Incident & Problem Management; Dedicated Account Management; Third Party Liaison; Escalation Procedure; Remote Support; Access to Customer Portal; Service Level Agreement; Remote Monitoring & Alerting. Advanced - Service Desk Facility; Incident & Problem Management; Dedicated Account Management; Third Party Liaison; Escalation Procedure; Remote Support; Access to Customer Portal; Service Level Agreement; Remote Monitoring & Alerting; Annual IT Strategy; Monthly Remote Health Checks; Proactive Monitoring & Alerting; On-site Support. Support cost: Pricing is dependant on customers infrastructure and environment A dedicated Technical Account Manager is assigned to each customer and our Service Desk team includes Cloud Support Engineers.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: 29/04/2021
• What the ISO/IEC 27001 doesn’t cover: Our ISO 27001 certification relates to the information security management system and not to the products or services of our organisation. The certificate reference number, the mark of the Certification Body and/or the accreditation mark may not be shown on products or stated in documents regarding products or services.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Fighting climate change:

  Fighting climate change

  The environmental benefits of our G-Cloud Service provision are substantiated by Microsoft’s own studies and commitments towards climate change.; A 2018 study found that using the cloud platforms can be up to 93% more energy efficient and up to 98% more carbon efficient than on-premises solutions.; Microsoft has committed to focus on four key areas of environmental impact to local communities; carbon, water, waste, and ecosystems by way of; using 100% renewable energy by 2025 by partnering with renewable energy projects, replenishing more water than they consume by 2030, achieving zero-waste certification by 2030 and achieving net-zero deforestation from new construction and re-forestation initiatives by greening communities with native woodlands.; Real sustainability requires solutions that address wastefulness at every level of a business. Hosting on the cloud is more environmentally friendly and results in less of a carbon footprint.; Cloud infrastructures support environmental proactivity, powering virtual services rather than physical products and hardware, and cutting down on paper waste, improving energy efficiency, and (given that it allows employees access from anywhere with an internet connection) reducing commuter-related emissions. Independent reports predict that data centre energy consumption would drop by 31% from based on the adoption of cloud computing and other virtual data options.
• Covid-19 recovery:

  Covid-19 recovery

  As a member of the COVID-19 High Performance Computing Consortium, Microsoft is helping researchers accelerate their understanding of the virus and the development of treatments and vaccines through two major initiatives; HPC Consortium and AI for Health.; The COVID-19 HPC Consortium encompasses computing capabilities from some of the most powerful and advanced computers in the world. Microsoft hope to empower researchers around the world to accelerate understanding of the COVID-19 virus and the development of treatments and vaccines to help address infections. Consortium members manage a range of computing capabilities that span from small clusters to some of the very largest supercomputers in the world.; AI for Health is a new $60 million, five-year philanthropic program from Microsoft, created to empower non-profits, researchers, and organizations tackling some of the toughest challenges in global health. Microsoft are providing access to AI and expertise in these areas; Accelerating medical research to advance the prevention, diagnoses, and treatment of diseases, increasing our shared understanding of health and longevity to protect against global health crises, reducing health inequity and improving access to care for underserved populations and supporting fundamental research capabilities, including data collaboratives and differential privacy.
• Wellbeing:

  Wellbeing

  The primary benefits of Microsoft's cloud services are the transfer of ownership of compliance and maintenance of cloud infrastructure and its security and that IT Managers and business owners no longer need to be concerned about those elements of their IT systems once in a Microsoft cloud platform. This has a massive positive impact on wellbeing of employees within organisations across the world.

Pricing

• Price: £515 to £1,335 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stuart.wilson@nexusos.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.