Inpute Technologies Ltd

ABBYY Vantage

ABBYY Vantage is a cloud-ready Intelligent Document Processing platform that uses AI, machine learning and OCR to automate document classification and data extraction. Built on ABBYY’s proven technology, it reduces manual effort, improves accuracy and integrates securely with existing public-sector systems. Available from authorised partners Inpute.

Features

• AI-powered document classification and data extraction
• Pre-trained skills for invoices, receipts, and documents
• Custom document skill creation without coding
• High accuracy using machine learning and OCR
• Human-in-the-loop validation and correction
• Scalable cloud-native architecture
• API-first integration with business systems
• Continuous learning to improve extraction accuracy
• Multi-language and multi-format document support
• Secure processing with enterprise-grade compliance

Benefits

• Automate document intake and classification at scale
• Extract accurate data without manual keying
• Reduce processing times across business workflows
• Improve data quality and downstream decision-making
• Enable straight-through processing for standard documents
• Handle document volume spikes without extra staff
• Integrate extracted data into core business systems
• Minimise errors through AI-assisted validation
• Accelerate approvals and exception handling
• Free staff to focus on higher-value work

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at c.howard@inpute.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

153701239400241

Contact

Chris Howard
+44 203 026 7521
c.howard@inpute.com

About your service

• Service categories:

  Applications

  Content workflow and management

  • Capture
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Abbyy has an optional model to process identification documents such as driver licenses or passports. The platform also provides integration with content services platforms such as SharePoint, Alfresco, OnBase, M-Files etc, allowing for documents to be seamlessly captures, classified, index and exported to platforms for further processing.
• Cloud deployment model: Public cloud
• Service constraints: Planned maintenance windows may temporarily impact availability; Cloud deployment subject to ABBYY scheduled updates; On-premises/private cloud requires customer-managed infrastructure; Performance dependent on document quality and input formats; Internet connectivity required for public cloud deployments; Third-party system integrations subject to external API limitations; Licensing limits apply to page volumes and concurrent processing
• System requirements:
  • Valid ABBYY Vantage subscription and licence
  • ABBYY is licenses on an annual page count
  • Supported web browser for user access
  • Internet connectivity for cloud deployments
  • Antivirus software on customer-managed virtual machines

User support

• Email or online ticketing support: Yes
• Support response times: Inpute provides support via email and an online ticketing system. During business hours, Monday to Friday. Response times are defined by the support package purchased, with SLAs of 8 hours, 4 hours, or 30 minutes. Priority issues are handled accordingly. Weekend support or out of hours is available as an option,
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Inpute provides tiered support packages, priced as a percentage of the project or solution value:; ; Standard Support (8-hour SLA): ~15% of project cost; Enhanced Support (4-hour SLA): ~20% of project cost; Business Critical Support (30-minute SLA): ~25% of project cost; ; All packages include email and online ticketing support, agreed service hours, and priority handling aligned to the selected SLA. Support levels are agreed during contract setup and can be upgraded if requirements change. An service delivery manager is assigned to each account as part of the support service.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Online self service training which includes self paces learning modules, tutorial videos and available. eLearning modules are available for different personas, user, admin or developer. ABBYY Vantage no-code /low code approach allows for quick adoption across the organisation. For complex projects Inpute provide a structured approach to implementing ABBYY Vantage projects including Discovery workshops, user and system admin training. User documentation and online training is also available
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: ABBYY Vantage is transactional in that the solution passes through data once processed. Typically when a contact ends, there is no need to export data. Links for lookup or exported data are deleted
• End-of-contract process: End of ABBYY Contract; At contract expiry, access to ABBYY Vantage and related services ceases unless renewed. Data and configurations remain retrievable for a defined period per agreement, after which archival or export is the responsibility of the buyer. Support and updates stop when the contract ends.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile devices can be used to capture documents that would be processed and validated centrally. The validation and system admin clients are only available on desktop
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Yes. ABBYY Vantage provides a web-based service interface accessed via a supported browser. Users manage document processing, validation, monitoring, and administration through this interface, with additional access available via APIs for system integration.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Xxxx
• API: Yes
• What users can and can't do using the API: ABBYY Vantage provides a REST-based API that allows users to integrate intelligent document processing into their own applications and workflows. Through the API, users can authenticate securely, submit documents for classification and extraction, retrieve extracted data and confidence scores, monitor processing status, and manage processing jobs. Users can also configure document processing flows, trigger skills, and route outputs to downstream systems via API calls.; ; Service setup through the API supports onboarding of document streams, job creation, and integration with external systems. Limited configuration changes, such as updating processing parameters or routing logic, can also be performed programmatically.; ; However, some activities cannot be fully completed via the API. Creation, training, and advanced configuration of document skills, user management, role administration, and environment-level settings must be carried out through the web interface. API usage is subject to licensing, authentication, rate limits, and supported endpoints defined by ABBYY.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Yes — ABBYY Vantage is customizable. Buyers can tailor the system to their needs by:; ; Configuring and training skills to recognise specific document types; ; Adjusting extraction fields and rules for business workflows; ; Building custom skills without code for specialised documents; ; Integrating with external systems via API; ; Automating routing and exception handling logic; ; Certain deep system settings and user administration are managed through the web interface, with APIs supporting integration and operational control. Customisation is within licensing and supported capabilities.

Scaling

• Independence of resources: ABBYY Vantage ensures independence of resources through its cloud-native, multi-tenant architecture, which isolates customer workloads and applies resource controls to prevent contention. Processing capacity is elastically scaled to handle peak demand, with workload prioritisation and throttling in place to protect performance. For customers with stricter requirements, private cloud or dedicated deployments can be used to fully isolate resources and eliminate cross-tenant impact.

Analytics

• Service usage metrics: Yes
• Metrics types: Yes. ABBYY Vantage provides service usage metrics.; ; Through its management and reporting interfaces (UI and API), users can access operational metrics such as:; ; Volume of documents processed; ; Extraction accuracy and confidence scores; ; Number of transactions/jobs over time; ; Skill usage and performance statistics; ; System throughput and processing times; ; These metrics help monitor performance, support optimisation, and inform business decisions. Metrics can be exported or integrated into external dashboards via API.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: We resells ABBYY and provide additional implementation, integration, and support.

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Data from ABBYY Vantage can be exported in several flexible ways:; ; APIs: Extracted data and documents are returned via REST APIs for integration with business systems.; ; Connectors: Prebuilt connectors export data to platforms such as ECM, ERP, RPA, or workflow systems.; ; File export: Documents and metadata can be exported in formats like JSON, XML, or CSV.; ; Cloud storage: Output can be routed to cloud storage or downstream processing pipelines.; ; Export methods are configured per workflow and aligned to customer integration requirements.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • API
  • Prebuild connects for products like M-Files, SharePoint
  • File exports such as JSON, XML
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • PDF
  • TIFF
  • JPEG/PNG
  • MS Word
  • MS Excel
  • Email format EML MSG with attachments

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Secure HTTPS and authenticated REST APIs
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection within supplier network: Data within our network is protected using layered security controls. Data at rest is encrypted using industry-standard encryption. Access is restricted through role-based access controls and strong authentication. Network segmentation, firewalls, and monitoring are used to limit and detect unauthorised access. Regular patching, vulnerability management, and security logging are applied to maintain a secure operating environment.

Availability and resilience

• Guaranteed availability: ABBYY Vantage is delivered as a cloud-native service designed for high availability and resilience providing 99.5% uptime. The platform is hosted on enterprise-grade cloud infrastructure and uses redundant components, automated monitoring, and fault-tolerant architecture to minimise service disruption. Core services are deployed across multiple availability zones to reduce the impact of infrastructure failures.; ; ABBYY performs regular maintenance and applies updates in a controlled manner to maintain service stability. Planned maintenance is communicated in advance where possible. Service availability targets and uptime commitments are defined within ABBYY’s standard service terms and customer agreements. For organisations with higher resilience requirements, ABBYY Vantage can be deployed in a private cloud or dedicated environment to provide additional isolation and control over availability.
• Approach to resilience: ABBYY Vantage uses a cloud-native, resilient architecture designed to maintain service continuity under varying loads and failure conditions. The platform runs on enterprise cloud infrastructure with built-in redundancy, ensuring no single point of failure for core services. Workloads are automatically distributed and scaled to handle demand fluctuations without impacting performance.; ; Continuous monitoring and health checks detect issues early and trigger automated recovery processes. Data is protected through regular backups and secure storage, supporting recovery in the event of an incident. Planned updates and maintenance are managed to minimise disruption, with advance notice provided where possible. For organisations with enhanced resilience or isolation requirements, ABBYY Vantage supports private cloud and dedicated deployments, allowing customers greater control over availability and recovery strategies.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: For ABBYY Vantage, user authentication depends on deployment model and customer configuration.; ; ABBYY Vantage supports identity federation (SSO) using SAML 2.0 / OpenID Connect with existing providers such as Azure AD/Entra ID, Okta or Google Workspace. Multi-Factor Authentication (MFA) is supported and enforced via the integrated identity provider. Username and password authentication is available for local accounts where federation is not enabled.; ; Access can be restricted via VPN or private networking in customer-hosted deployments. Public key (TLS client certificate) authentication and PSN-only access are not typical for end-user access but may be supported through customer network controls.
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is strictly controlled using role-based access control (RBAC) and the principle of least privilege. Administrative access is limited to authorised personnel and protected through single sign-on (SSO) with multi-factor authentication (MFA) where supported.; ; Management interfaces are secured using network controls such as IP allow-listing, VPN or private network access in customer-hosted environments. Support channels are restricted to named contacts, with identity verified before access to systems or data is granted. All administrative and support activities are logged and subject to regular review and audit to ensure compliance with security policies
• Access restriction testing frequency: Less than once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: Management access to the service is authenticated using role-based access control (RBAC) combined with strong identity verification. Administrative users authenticate via single sign-on (SSO) integrated with the corporate identity provider, with multi-factor authentication (MFA) enforced.; ; Access is restricted to named, authorised personnel only, granted on a least-privilege basis and reviewed regularly. Where applicable, management access is further protected through network controls such as VPN or IP allow-listing. All management access is logged, monitored, and subject to audit.

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Less than 1 month
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Information Security Policies and Processes; ; Inpute operates a comprehensive information security framework aligned to recognised best practice and ISO/IEC 27001 principles, designed to protect the confidentiality, integrity and availability of information.; ; Our policies include an overarching Information Security Policy, supported by Data Protection and Privacy (GDPR), Access Control, Acceptable Use, Incident Management, Business Continuity and Disaster Recovery, Secure Development, and Third-Party/Supplier Security policies. These are underpinned by documented procedures covering risk assessment, vulnerability management, incident response, audit, and continual improvement.; ; Reporting Structure and Governance; ; Information security governance is embedded at senior management level. Day-to-day responsibility sits with the Information Security & Compliance Lead (Yash Purohit), who oversees policy management, compliance monitoring, risk management, and incident coordination. Yash reports to the Chief Operating Officer (COO), who provides executive oversight of operational risk and compliance. Ultimate accountability for information security rests with the Chief Executive Officer (CEO).; ; Ensuring Compliance; ; Policies are enforced through mandatory staff training, role-based access controls and least-privilege principles, regular risk assessments and internal audits, and formal incident reporting and escalation processes. Policy compliance and security posture are reviewed regularly, with findings and actions reported through the COO to the CEO to ensure continuous improvement.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Inpute change management is include with ISO27001 standard and best practice. The ABBYY Vantage platform is also governed by SOC2. ABBYY's change management process for Vantage is SOC2 certified and is included in the SOC2 Type 1 report. A copy is available once an NDA is in place
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: ABBYY has a comprehensive vulnerability and patch management process.; Our patch management process is based on centralized solution and includes installing patches of different vendors. Patches are tested and installed on most systems automatically, installation is forced by policy. For some system patches installation is a manual process. This manual process is performed by a responsible person. Patch management is a monthly process.; IT infrastructure and products are periodically scanned internally and from outside to identify any weaknesses using different automatic vulnerability scanners. Vulnerabilities found are categorized and planned for remediation.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: ABBYY Vantage monitoring process is done in conjunction with Microsoft, they provide the hosting and monitor the security of the platform. ABBYY DevOps have access to the Service Status Monitor dashboard, which shows the current status of the service. Any issues raised through this monitoring are investigated and remediated based on the existing SLA. The ABBYY Status Page keeps our customers informed and provides real-time insights into Vantage Cloud status. It alerts our customers whenever a planned maintenance, critical service disruption or outage occurs. The real-time notifications and updates are sent to the subscribers until the issue is resolved
• Incident management type: Supplier-defined controls
• Incident management approach: Incident response procedures are defined in the ABBYY Information Security Incident Response Plan. We have a set of playbooks to react to specific types of incidents. Incident response teams work every day on potential incidents according to this plan and playbooks. These are constantly improved after lessons learned, annually or in case of significant changes in the environment. Notifications to clients will be via general media, through our company web-site and email. The Security Incident Response Team responds to alerts during the workday, but in the case of a high-risk event, response will be immediate and at any time.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: A 30 day trial license is available on request

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SGS United Kingdom Ltd
• ISO/IEC 27001 accreditation date: Tuesday 17 June 2025
• What the ISO/IEC 27001 doesn’t cover: Security within the ABBYY Vantage date center is controlled by ABBYY. Certification for the ABBYY environment can be found on https://trust.abbyy.com/
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at c.howard@inpute.com. Tell them what format you need. It will help if you say what assistive technology you use.