Flipside Group
Digital Consultancy and Cloud Product Delivery
This service provides cloud support through digital consultancy, design, engineering, and delivery for public sector organisations. Flipside plans and builds user-centred websites, mobile applications, and cloud-based digital services, with expertise in delivering AI-enabled products where appropriate. Delivery follows agile, GDS-aligned methods on client-owned platforms with structured handover and support.
Features
- User-centred discovery and service assessment for cloud-based services
- Digital architecture and delivery options analysis
- Design and build support for cloud-based applications and websites
- Engineering of scalable digital products using modern cloud technologies
- AI-enabled feature design to improve digital service efficiency
- Prototype and MVP development to validate digital solutions
- Agile delivery planning for digital and cloud-based products
- Accessibility, usability, and service standards assurance
- Vendor-agnostic guidance on platforms, tools, and delivery approaches
- Ongoing optimisation planning for digital products and services
Benefits
- Accelerates delivery of usable cloud-based digital products
- Reduces delivery risk through validated prototypes and MVPs
- Improves service outcomes using AI-enabled design approaches
- Enables scalable, future-ready application and website delivery
- Aligns engineering decisions with user and organisational needs
- Reduces rework through early testing and iterative development
- Supports informed adoption of AI within digital services
- Improves accessibility, usability, and overall service quality
- Enables faster decision-making through evidence-led planning
- Supports continuous improvement of digital and cloud services
Pricing
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at Prash.Menon@flipsidegroup.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
1 5 4 0 0 1 2 2 7 9 3 6 9 1 1
Contact
Flipside Group
Prash Menon
Telephone: 07392338694
Email: Prash.Menon@flipsidegroup.com
About your service
- Service categories
-
Cloud Support Services
Cloud Migration Planning
- Capability analysis
- Enterprise architecture
- Cloud gap assessment
- Architecture options analysis
- Delivery Road-mapping
- Other
Service scope
- Service constraints
- The service is delivered flexibly through a combination of remote delivery and in-person engagement, including meetings at our London office or buyer locations where appropriate. Engagements are delivered directly by Flipside’s (Wellset Repro) multidisciplinary team and tailored to buyer needs. The service focuses on planning, design, and delivery of digital and cloud-based services and does not include ongoing operation of live infrastructure unless explicitly agreed. Effective delivery requires timely access to relevant stakeholders and information.
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- Email or online ticketing support is available as an optional, chargeable service where ongoing support has been agreed. Standard response times are within one business day during UK working hours (09:00–17:30, Monday to Friday). Response times may vary depending on the nature and priority of the request. Weekend or out-of-hours support can be provided by prior agreement and may be subject to extended response times and additional charges.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AA
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Flipside provides a flexible, engagement-based support model tailored to the specific needs of each project, rather than rigid service desk tiers.
Standard Support: Included within agreed project delivery activities at no additional cost. Support is provided during UK business hours (09:00–17:30, Monday to Friday, excluding UK public holidays).
Primary Point of Contact: A dedicated delivery lead or technical consultant acts as the primary point of contact throughout the engagement. They are responsible for coordinating support activities and managing initial escalations.
Optional Enhanced Support: Support outside agreed delivery activities—including email or ticket-based assistance and extended hours—is available at an additional cost and priced on a time-and-materials basis.
Service Levels: Response times and availability are agreed at the outset of each engagement to ensure they align with the service's criticality.
Incident Management: Flipside assesses, prioritises, and initiates corrective actions for any unplanned service interruptions during support hours. We work to restore functionality as quickly as practicable while providing regular updates.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Baseline Personnel Security Standard (BPSS)
Pricing
- Discount for educational organisations
- Yes
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data engineer | £700.00 | |
| Senior data engineer | £750.00 | |
| Lead data engineer | £800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data scientist | £700.00 | |
| Principal data scientist | £750.00 | |
| Lead data scientist | £800.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business relationship manager | £575.00 | |
| Senior business relationship manager | £600.00 | |
| Lead business relationship manager | £660.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business analyst | £735.00 | |
| Senior business analyst | £775.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Delivery manager | £575.00 | |
| Senior delivery manager | £600.00 | |
| Head of (Agile) delivery management | £650.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Digital portfolio manager | £575.00 | |
| Senior digital portfolio manager | £600.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Product manager | £575.00 | |
| Senior product manager | £600.00 | |
| Lead product manager | £660.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £660.00 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (QAT) | £575.00 | |
| Senior QAT analyst | £600.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior DevOps engineer | £735.00 | |
| Lead DevOps engineer | £775.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Frontend developer | £695.00 | |
| Senior frontend developer | £735.00 | |
| Lead frontend developer | £775.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Developer | £695.00 | |
| Senior developer | £735.00 | |
| Lead developer | £775.00 | |
| Principal developer | £815.00 |
User-centred design roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Accessibility specialist | £700.00 | |
| Senior accessibility specialist | £750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Content designer | £575.00 | |
| Senior content designer | £600.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Content strategist | £650.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Graphic designer | £600.00 | |
| Senior graphic designer | £650.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Interaction designer | £650.00 | |
| Senior interaction designer | £660.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior service designer | £660.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Technical writer | £575.00 | |
| Lead technical writer | £600.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| User researcher | £600.00 | |
| Lead user researcher | £650.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Citation Limited
- ISO/IEC 27001 accreditation date
- Monday 4 March 2024
- What the ISO/IEC 27001 doesn’t cover
-
Wellset Repro Limited’s (Flipside Group) ISO/IEC 27001 certification covers our core internal management systems, project delivery processes, and the secure handling of data within our corporate environment, the following areas fall outside our direct certification boundary:
Third-Party Infrastructure: We do not own or operate physical data centers. Our services are hosted on third-party Public Cloud platforms (e.g., AWS, Azure, Google Cloud). While we ensure these providers maintain their own ISO 27001 compliance, their physical security and hardware maintenance are outside our scope.
Buyer-Managed Systems: Security configurations, user access management, and software patches for systems owned or managed directly by the Buyer remain the Buyer’s responsibility unless specifically contracted as a managed service.
End-User Devices: The security of hardware or networks used by the Buyer’s staff to access our digital products is not covered.
Legacy Codebases: Security vulnerabilities inherent in pre-existing legacy code provided by the Buyer—which we have not developed or remediated—are excluded until brought under our development lifecycle. - ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- Citation Limited
- ISO 9001 accreditation date
- Thursday 27 November 2025
- What the ISO 9001 doesn’t cover
-
Wellset Repro Limited’s (Flipside Group) ISO 9001 certification applies to our internal Quality Management System (QMS) and the delivery of digital consultancy, design, and software development services. However, the following areas are excluded from our certification scope as they are not applicable to our business model or are the responsibility of third parties:
Manufacturing and Physical Product Realization: As a digital service provider, we do not engage in the manufacture of physical goods or hardware. Requirements related to the control of physical production equipment and raw material logistics are excluded (Clause 8.5.1).
Post-Delivery Operational Ownership: While we provide structured handovers and support, our QMS does not cover the long-term operational management of live production environments unless specifically contracted as a managed service.
Third-Party Subcontractor Internal Quality: While we vet all partners and subcontractors to ensure they meet our quality standards, their own internal, non-project-related quality management systems are outside our direct certification boundary.
Hardware Maintenance: Maintenance and calibration of physical IT hardware (monitoring and measuring resources) used by the Buyer is excluded from our scope. - Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- Ae06169d-67da-4109-ab36-9d9e8acb33ad
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- F33a4d85-1a2c-472f-8222-ba16a508e611
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
- Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
- Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
- Actions to invest in the physical and mental health and wellbeing of the contract workforce
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at Prash.Menon@flipsidegroup.com.
Tell them what format you need. It will help if you say what assistive technology you use.