NEC SOFTWARE SOLUTIONS UK LIMITED

NEC Media Manager

Media Manager is a video and audio recording and storage system, designed to allow users to securely record interviews, crime scenes, group work, or one-to-one sessions on a locked down device. Media Manager’s online portal has extensive tools for organising, reviewing and managing digital content post-recording.

Features

  • Encrypts data at rest and in transit
  • GDPR compliant with in-built retention/deletion policies
  • Integrates with case management systems
  • Auto-upload & delete functions post recording
  • Works over wifi, 4G, 5G and over cabled Ethernet connections
  • Accessible via all browsers
  • Records Audio & Video. Live monitoring
  • Friendly, responsive support from SC Cleared, ITIL trained staff
  • Flexible tools for organising and reviewing digital content
  • Mobile Device Management Software for remote management of phone

Benefits

  • View captured media from anywhere
  • Use MM to for work observation and audit
  • Organise media by cases, events or groups
  • Review and media with in built QA tools
  • Use personalised dashboard to access media immediately
  • No more DVDs or SD cards
  • Upload files whilst creating new recordings at same time
  • Use mobile device to record anywhere
  • Integrate with Interventions Manager
  • Generate powerful reports based on your Media library

Pricing

£3,090 a device a year

  • Education pricing available

Service documents

Request an accessible format
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Framework

G-Cloud 13

Service ID

1 5 4 0 1 8 2 8 4 7 8 8 6 3 2

Contact

NEC SOFTWARE SOLUTIONS UK LIMITED NEC Frameworks Team
Telephone: 07852 936231
Email: frameworks@necsws.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
NEC Media Manager can be used on PCs, Laptop or tablets and is tested for compatibility with latest versions on all common browsers but may need to be tested with very old browser versions.
Depending on sensitivity of your data you can access using the internet or a secure intranet; we will work with your data-owner to set up appropriate controls to protect your data.
Service Desk support is currently 09:00 to 17:30 on working days. Extended support up to 24/7 can be provided on request.
Maintenance is currently done on weekends. Maintenance windows can be agreed with individual customers.
System requirements
  • Modern Browser Technologies (supporting HTM5)
  • Data owner/accreditor may decide on added security features
  • A PC, laptop or Mobile Device

User support

Email or online ticketing support
Email or online ticketing
Support response times
Incidents can be raised with the Service Desk by email or telephone and will be responded to within 15 minutes during office hours. Normal office hours are 09:00 to 17:30 weekdays (except public holidays), calls or emails received outside of these hours will be responded to within 15 minutes of the start of the next working day. Extended cover up to 24/7 can be arranged if required with the same response times as working days.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
Web Chat support is provided by a COTS product that has been extensively tested for assistive technology support and conforms to W3C AA Standards for Accessibility. AT compliance of Web Chat is verified with each MM release and tested with a variety of AT Users including some who are visually impaired.
Onsite support
Yes, at extra cost
Support levels
Our Software-as-a-Service products come with Service Desk, Hosting and Infrastructure Support included in the cost. Standard Service Desk support is the same for all customers: Service Desk hours are 09:00 to 17:30 on weekdays (except public holidays), which can be accessed via email, customer portal (with Web Chat support) or phone. We respond within 15 minutes with severity one incidents resolved within 4 hours (see detailed SLA). The NEC Service Desk is staffed with ITIL trained, SC Cleared Analysts, fully trained on all NEC applications and will be able to resolve the majority of incidents on the first call. Extended Service hours up to 24/7 quoted on request at individual customer rate depending on requirements.
Support available to third parties
No

Onboarding and offboarding

Getting started
The standard onboarding process is free and consists of the initial set-up of authentication and loading of reference data. NEC set up the relevant accounts for users to access the system. Each customer will have an account manager who takes care of the onboarding process, ensuring the correct set-up of authentication and reference data. MM has an individual instance of the MM training system for each customer and comes with a free train-the-trainer session.
Additional on-boarding including cascade training, development of bespoke modules or APIs or individual infrastructure will be quoted on an individual basis.
The standard MM offering is a multi-tenanted offering utilised by multiple customers with individual authentication paths to segregate their data. Customers with particularly sensitive data may request an individual bespoke hosting environment (in the cloud hosting environment of their choice) with additional security and defence architecture. MOJ customers already have an accredited multi-tenanted infrastructure in UKCloud Elevated so additional on-boarding infrastructure is quick and cost-effective.
Service documentation
Yes
Documentation formats
  • ODF
  • PDF
End-of-contract data extraction
At the end of the contract customers will be provided with their production data using a CESG certified procedure. The data is extracted from the production system and can be provided in a number of formats including SQL Server, CSV and Excel. If the data is sensitive, we will protect it on a CESG approved encrypted drive that will be securely transported to the customer using a process approved by the customer data owner. Once the data has been extracted the cloud data storage will be erased using CESG approved techniques.
End-of-contract process
NEC Media Manager is a cloud hosted Software-as-a-Service Product and is charged on a usage basis plus a basic monthly subscription. At the start of the contract each customer is provided with a URL to access MM and their users are set up with valid authentication to access the system. At the end of the contract, after the customer data has been returned, access will be removed and the customer’s databases (including the authentication) will be erased using CESG approved techniques. There is no additional cost to provision of the data extract or termination.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
NEC Media Manager is built using modern software architecture patterns and frameworks which allow easy transition between desktop to mobile devices. Device-aware components automatically switch appearance and behaviour to best suit the device, providing a better experience for touch screens. As a cloud application, MM is compatible with many browsers on tablets, allowing use without the need to install an app.

NEC Media manager is designed to leverage a mobile device to securely record and upload into the cloud. The corresponding web application is designed to allow the user to associate the recorded sessions in line with the guidance required.
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
NEC’s applications are built to use modern, lightweight REST/JSON web service interfaces; to best enable open and extensible architectures that can integrate between systems, data mining and application extensions.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
NEC utilises modern frameworks and technologies which deliver the basic set of requirements for semantic and accessible UI code. We perform assistive technology testing using ZoomText, JAWS and Dragon Naturally Speaking and ensure we are in compliance of W3C AA Standards for Accessibility. With each new release of Media Manager, we engage with AT users to get feedback and respond to any concerns identified. Media Manager, has been delivered across the Probation Estate and tested with a variety of AT Users including some who are visually impaired.
API
Yes
What users can and can't do using the API
NEC Media Manager has an easily extendable API for interfacing with Case Management Systems. The standard API operates between any RESTful interface on the CMS and is quick to implement at On-Boarding. Changes to the interface can be requested and new interfaces developed to interface with other applications (Enterprise Resource Planning, HR and other systems) are bespoke development developed prior to on-boarding at additional cost.
API documentation
Yes
API documentation formats
Other
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
As NEC Media Manager has been developed using a microservices architecture it is easy to extend any external business requirements that can be utilised within your business sector. The MM Roadmap is reviewed at bi-annual User Group Meetings and the user community agrees on priorities. Representatives from the User Group also participate in Agile development of the releases ensuring that each enhancement benefits from practitioner input. The Bi-annual releases are included in the SaaS license subscription but individual customers can also request bespoke development. Customer funded bespoke modules are held in individual micro-services only executed for that customer; these enhancements are developed with the customer using the agile methodology, the IP is retained by the customer and source and object code are owned by the customer enabling the customer to exploit the same service in other applications. This is useful for non-CMS APIs, standard services such as internal reference data.

Scaling

Independence of resources
Performance on all customer systems is monitored with real-time dashboard displaying utilisation of processor, memory and disk. Automatic alerting provides timely warning or the need to augment resources and new virtualised resources can be implemented before any impact occurs. Network analysis tools display all internal traffic within applications so any constraints building on any system node are anticipated and managed.

Customers with particularly sensitive data may opt to operate on the public cloud; regardless of whether running on dedicated or shared infrastructure resources are maintained well above thresholds and monitored to ensure better than SLA performance.

Analytics

Service usage metrics
Yes
Metrics types
Case Publishing Manager provides detailed usage metrics. The NEC Service Desk statistics on incident management and SLA performance are also available to users and to the User Group. We, as a standard, provide monthly service desk reports which include a usage report.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Other
Other data at rest protection approach
The data protection within the AWS environment is configured in line with best practice for themselves and in line with guidance from NSCS.
All data encryption and tokenization is enabled on all resources within AWS to ensure consistency and Compliance.
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
NEC Media Manager is designed to provide easy access to data within and outside the application. The microservices architecture facilitates interfacing through APIs including a standardised CMS interface which passes all attendance and progress data back to the CMS and the potential for customised interfaces with other customer applications. Standard reporting provides comprehensive dashboards and KPI monitoring and users are able to build their own reports and data extracts. Search screens are customisable and the data from any search can be exported to Excel.
Data export formats
  • CSV
  • Other
Other data export formats
MP4
Data import formats
  • CSV
  • Other
Other data import formats
MP4

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
NEC Media Manager SLA is 99.9% availability during core hours (08:00hrs to 18:00hrs weekdays and Saturday mornings to 14:00hrs) except public holidays) and 99% outside core hours with the exception of agreed maintenance windows. Maintenance windows for application enhancements and system patching and security updates are agreed with the User Group (currently Wednesday night after 22:00hrs and Saturday night from 18:00hrs to Sunday at 12:00 midday). Individual customers on dedicated cloud infrastructure can agree to different maintenance windows to suit their operations. Refunds operate on the following scale:
Availability achieved falls below 99.9% in core hours - 10% of license fee,
if it falls below 95% in core hours - 15% of license fee
and anything below 95% in core hour - 20% of license fee.
Approach to resilience
NEC Media Manager is designed for resilience. Defence-in-depth architecture requires single purposed servers so for security purposes web-front-end-servers are separated from applications servers, database servers and authentication servers with firewall controls on access between. Each function has redundant servers so for example if one web-front-end server should fail user access automatically fails over to another working server. Monitoring ensures that any outage is immediately recognised and dealt with quickly so single component failures are short and do not impact the service. We also provide a range of cost-effective site disaster recovery scenarios to cover the unlikely event of a full site disaster. More detailed resilience design information is available to customers on request. In addition to the standard high-resilience offering, there are a number of individually tailored, cost-effective options available.
Outage reporting
The NEC Service Desk maintains a list of key stakeholders for each Media Manager customer. In the unlikely event of an unplanned outage, emails are sent to those stakeholders notifying them of the outage. Periodically, they are given updates as to Incident Management progress, estimated time of resumption and eventually, root-cause analysis. Additionally, the URL is redirected to a screen informing users of the outage and offering an anticipated recovery time. Planned maintenance outages are agreed with the User Group or with individual customers (running on dedicated cloud infrastructure) and posted in advance on the logon splash screen.

Identity and authentication

User authentication needed
Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels
NEC Media Manager is supported by the NEC Service Desk supported by second-line Live Services support and applications support. Access to the live environment is strictly controlled to SC cleared staff on the principle of least privilege. Access is issued by security management to specific individuals for specific tasks for specific periods and controlled through rigorous authentication policies. A full audit trail of all activity is maintained for forensic purposes.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
07/06/2021; valid until June 2024. Certificate IS 598449.
What the ISO/IEC 27001 doesn’t cover
The NEC Information Security Management System (ISMS) is registered to ISO 27001:2013 and therefore audited by BSI at least annually. All NEC staff are required to comply with the ISMS.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
Cyber Essentials Plus

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Cyber Essentials

PSN Compliance Certificate
Information security policies and processes
NEC has a number of interconnected governance frameworks in place which control how the company operates and provides its services to customers. The most relevant of these is certification to ISO/IEC27001:2301, the international standard for Information Security Management Systems. Acceptance into Service Checklist There are several other Technical server builds, client builds, vulnerability management, firewall controls baselined documents. All policies are covered by NEC review procedure. Policies for critical assets are reviewed six monthly and others are reviewed at least annually.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
NEC is ISO27001 accredited and follows rigorous Configuration and Change Management processes. All proposed Change Requests (CRs) to Media Manager are reviewed and must be approved in advance by the Product Management, Infrastructure Management team and Information Security. The CR specifies all Configurations Items (CIs) that will be impacted by the change and, once the change has been completed, tested and implemented the ISMS Manager verifies that the Configuration Management Database(CMDB) is updated. The ITIL Service Desk tracks all incidents against CIs giving a lifetime history of that item and the ability to analyse CIs at the root-cause of incidents.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
NEC has operated for twenty years in the management of sensitive data; we are ISO27001 and Cyber Security Plus accredited, all staff are SC cleared and Media Manager is accredited to hold Official-Sensitive data. Vulnerability Management is an on-going process led by CESG-certified security consultants; Risk Management and Accreditation Document Set (RMADS) are maintained, full Health check by external certified check consultants are conducted annually and internal software in the SIEM security set monitors all components for up-to-date patching and virus definitions. Enterprise-class security toolset is maintained by suppliers with latest threat information.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Media Manager is protected by the Secure Operations Centre. The application has in-build, compliant logging and all application and system logs have been reviewed and any that indicate a potential threat are alerted.

The SOC team monitors alerts displayed on consoles in the secure area. Potential threats have been analysed with clear escalation paths to second-level support and proceduralised responses to specific threats.
The SOC team also monitors trends of user activity through reporting looking for suspicious or anomalous behaviours. All messages, application and infrastructure are retained in the system log (with integrity protection) for forensic purposes.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
The NEC Service Desk has an excellent reputation for support of front-line users. All staff are fully trained in Media Manager, able to resolve any training issues and, wherever possible, to find a workaround to any issue. They have access to a Near-Live-Environment (NLE) to enable them to replicate and diagnose any issues. All incidents are managed using the ITIL best-practice methodology and all staff are fully trained. Incidents can be raised by phone, email or on the Help-Desk Portal and are managed to strict service levels (available on request). Incident Management reporting is made available to User Group members.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

NEC has committed to being Net Zero by 2030. We project our carbon emissions will reduce by 50% from our baseline by 2026.
We have implemented a multitude of initiatives to support this:
• Appointing an Environmental Manager and Environmental Champions.
• Successfully obtaining certification for and implementing ISO14001:2015 Environmental Management System (EMS).
• Developing a Carbon Reduction Plan, which is published on our website and an Environmental Strategy.
• Maintaining an Environmental Aspect and Impact Register (down to site level) through which to capture elements of our operating practices which could negatively impact the environment.
• Working with government accredited consultants to understand environmental impact and using outputs to inform future improvement activities.
• Collaborative activities to influence customers, supply chain partners and employees.
Specific initiatives applicable to our contract delivery approach include:
• Energy used on the contract will be from green energy sources.
Business travel will reduce where possible through utilisation of technology such as:
• Video conferencing.
• Sharing documents.
• Conference call facilities.
• Working from home/flexible working arrangements.
• Approval controls in place for commercial flights.
• Use of environmentally friendly data centres.
Our Environmental Policy objectives, relevant to the contract include:
• Meeting all relevant legal requirements and monitoring our compliance.
• Minimising our environmental impacts for the life cycle (including disposal) of work equipment and other physical assets under our control.
• Demonstrating efficient use of energy, water, and other natural resources.
• Maximising opportunities to minimise our waste by reusing or recycling waste, where practical.
• Ensuring our supply chain is aware of our environmental policy and our commitment to ensuring its effective implementation.
• Increasing environmental awareness and commitment amongst colleagues through training and briefings.
Continuing to identify opportunities to improve our environmental performance through clear objectives, plans and targets.
Covid-19 recovery

Covid-19 recovery

Since the emergence of Covid-19 as a global health crisis, we have supported our customers and the local communities they serve to adapt to the challenges posed by the pandemic. As a supplier of software and services to the public sector, this has included rapid development and deployment of software solutions to enable the efficient and effective delivery of new government schemes and changes in legislation, such as provision of Test and Trace Support Payments and new hospitality sector licensing requirements.
Initiatives we have implemented to support the policy outcomes include:
• Increasing our pre-pandemic workforce numbers through recruitment of an additional 250 UK based roles, many of whom were unemployed following redundancy from other sectors such as hospitality.
• Re-training and redeploying temporarily displaced colleagues rather than imposing redundancies or taking advantage of the furlough scheme.
• Commitment to investing over £400,000 in training and apprenticeships.
• Working collaboratively with customers to introduce new ways of working.
• Delivering community based social value through donations in kind to voluntary sector organisations impacted by the pandemic.
As part of our response to the pandemic we invested in and introduced several initiatives and workplace adaptations to protect employee health and safety, including:
• Introducing wider use of remote and flexible working, including making additional allowances for those caring for young children.
• Enhancing office safety, including installing sanitising stations, hygiene screens and digital thermometers.
• Increasing the frequency of colleague communications, with a focus on provision of mental health support and reducing the risks of isolation/loneliness.
• Providing all employees with free access to additional specialist resources, including 24x7 counselling and mental health services.
Tackling economic inequality

Tackling economic inequality

We recognise the expertise, innovation and value that can be gained from having a diverse supply chain and providing all suppliers with a fair and equal opportunity to become suppliers to us and our customers. We operate openly and transparently to enable this collaboration with third-party suppliers including large enterprises, sub-contractors, SMEs, VCSEs, mutuals and social enterprise organisations.
Additionally, we are committed to nurturing new and existing talent and creating a sustainable learning and development culture, equipping our staff with the appropriate skills, knowledge and processes so the company continues to deliver innovative, industry leading solutions.
Processes and practices we have adopted to tackle economic inequality include:
• Using outcome-based specifications and co-design methods to encourage suppliers, communities, users and third sector organisations to collaborate and propose solutions based upon end user requirements, rather than being prescriptive.
• Advertising supply chain opportunities openly and always operating transparently.
• Including modules covering anti-bribery and corruption, whistleblowing, equality and diversity in our all-colleague compulsory Annual Compliance Training.
• Having policies and operating practices that support effective supply chain relationships through fair selection and responsible management. For example, only flowing down appropriate contract terms.
• Paying at least 95% of all invoices within agreed terms and agreeing to reduced payment terms for SMEs and subcontractors.
• Never deducting sums from payments as a charge for remaining on our supplier list.
• Investing in new jobs and training opportunities through an active Apprenticeship scheme.
• Creating opportunities for career progression and investing in reward and recognition initiatives that support employee retention.
• Following the foundational principles of the Good Work Plan in respect of employee satisfaction, fair pay, well-being and safety, career progression, voice, and autonomy.
• Having appropriate controls in place to mitigate cyber security risks.
Equal opportunity

Equal opportunity

We want to be an employer of choice for people of all backgrounds, regardless of sexuality, disability, nationality, race, gender or religion. We are committed to ensuring workers either directly employed or employed within our supply chains are treated fairly, humanely, and equitably.
To encourage a diverse and varied workforce our approach to equal opportunity includes:
• Ensuring job adverts reach a diverse audience, including utilising job sites which encourage interest from disadvantaged and Black, Asian and Minority Ethnic (BAME) groups.
• Inclusive and accessible recruitment practices, supporting candidates with disabilities through provision of supportive technology and/or changes to working practices.
• Collecting, analysing and senior reporting of equality and diversity data obtained during recruitment activities.
• Making appointments on the grounds of selecting the most suitable candidate for the post.
• Gender-neutral role definitions.
• Ensuring policies and employee communications promote respect and equality for all.
Other activities supporting equal opportunity within the workforce include:
• Tackling gender pay gap, through annual audits. Women now comprise over a third of our leadership team, including our Chief Executive.
• Compliance with Modern Slavery Act 2015 and 9 core principles of Ethical Trading Initiative Base Code.
• Ensuring effective controls are in place to mitigate and manage risks of exploitation within the supply chain, including supplier questionnaires and evidence requirements.
• Provision of appropriate channels for colleagues to have an effective voice, such as our Employee Steering Group.
• Investment in workforce development and training, including an active Apprenticeship and Graduate Recruitment programme.
• No use of zero hours contracts or fire and rehire practices.
• Being a Real Living Wage Employer.
• Flexible working practices.
• Transparent and structured promotion, pay and reward processes.
• Senior level sponsorship at board level supporting and promoting equal opportunity beyond basic statutory requirements.
Wellbeing

Wellbeing

Physical Fitness and Mental Stability is one of our sustainable development goals.
Our approach to supporting good health and wellbeing which will be applicable to the contract workforce includes:
• Providing employees with free and confidential access to specialist resources 24x7, including counselling and mental health services through our Employee Assistance Programme.
• Providing private healthcare cover for employees. Cover includes Doctor at Hand service to provide employees with fast and convenient access to advice, assistance and medical treatment, GP appointments anytime and anywhere.
• Maintaining compliance with the six standards of the Mental Health at Work commitment and a dedicated module to promote health and wellbeing as part of our all-colleague compulsory compliance training.
• Accommodating workplace adjustments, such as supportive technology for those with a disability or health condition.
• Encouraging good physical health by providing discounted corporate gym membership over 3,300 participating gyms through our employee GymFlex scheme.
We incorporate national health and wellbeing campaigns within our communications calendar, raising employee awareness and signpost to useful support pathways. Our 2022/23 calendar include raising awareness of the following nationally recognised campaigns:
• Stress Awareness Day.
• Mental Health Awareness week.
• World Menopause Day.
• National Eye Health week.
• World Diabetes Day.
• Stress Awareness Month.
• Suicide Prevention Day.
• Men's Health week.
Within one of our acquired businesses, we have Mental Health First Aiders who have trained to spot signs of mental ill health and provide early support for colleagues who may be developing a mental health issue.
Supporting employee health and wellbeing is underpinned by clear action plans for improvement and several Human Resources policies, such as our:
• Health and Safety Policy
• Alcohol, Drugs & Solvent Abuse Policy
• Menopause Policy
• Absence Policy
• Flexible Working Policy
• Gender Reassignment Policy.

Pricing

Price
£3,090 a device a year
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@necsws.com. Tell them what format you need. It will help if you say what assistive technology you use.