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INTEGRITY360 LIMITED

ESET Protect Complete

Our combination of spam filtering, anti malware scanning, anti phishing and cloud sandboxing helps protect your organization against infections and targeted attacks, as well as blocking new, never-before-seen types of threats, especially ransomware.

Features

  • Vulnerability & Patch Management, Advanced multilayered protection
  • Proactive protection against zero-day threats
  • Single-pane-of-glass remote management
  • Robust encryption solution
  • Advanced protection for Microsoft 365 apps
  • Spam filtering
  • Anti malware scanning
  • Anti phishing
  • Ransomware protection
  • Multilayered protection for the file server system

Benefits

  • Automated security management and threat remediation
  • Block targeted attacks
  • Network attack protection improves server resilience
  • Achieve regulatory compliance
  • Powerful cloud-sandbox analysis, backed by machine learning techniques
  • Robust quarantine management
  • Enhanced anti-spam, anti-malware, anti-phishing and cloud sandboxing technology.
  • Encrypt system disks, partitions or entire drives
  • Granular reports with information about samples and their behavior
  • Full security management - from prevention to response

Pricing

£20.00 a user

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidreviewboard@integrity360.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

1 5 4 0 6 3 9 5 5 1 7 3 2 0 4

Contact

INTEGRITY360 LIMITED Paul Momirovski
Telephone: +44 20 3397 3414
Email: bidreviewboard@integrity360.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
None
System requirements
  • Microsoft Windows 11, 10, 8.1, 8, 7 SP1
  • MacOS 10.12 and later
  • Android 5 (Lollipop) and later
  • IOS9 and later
  • Microsoft Windows Server 2022, 2019, 2016, 2012, 2008R2

User support

Email or online ticketing support
Email or online ticketing
Support response times
We aim to respond within 2 hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Both ESET and Integrity360 provide: Email, phone, virtual connect, onsite connect, paid and free services, health check, professional installation services.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Installation instructions are available from ESET or Integrity360 can provide professional services for onboarding ESET protect.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Product is uninstalled - Data Deleted
End-of-contract process
Product is uninstalled - Data Deleted

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Independently designed products
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
The ESET PROTECT ServerApi (ServerApi.dll) is an application programming interface; a set of functions and tools for building custom software applications to meet your needs and specifics. Using the ServerApi, your application can provide a custom interface, functionality and operations you would normally perform via ESET PROTECT Web Console, such as managing ESET PROTECT, generating and receiving reports, etc.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
No

Scaling

Independence of resources
Distributed and managed servers

Analytics

Service usage metrics
No

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
ESET

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data is deleted when the product is uninstalled.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
Other
Other protection within supplier network
Encryption

Availability and resilience

Guaranteed availability
Our target is to provide 99.5% service availability. Our effort and well-defined processes drive this endeavor. In the event of an ESET PROTECT Cloud service outage, endpoints remain secure and unaffected.
Approach to resilience
We have mulitple server instances with redundancy and resiliance built in. We also have a managed disaster recovery plan.
Outage reporting
Any outage lasting more than 15 minutes are reported via our EBA announcement channel, iKB alert process and delivered direct into the EP Console itself.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Independent user rights and access can be assigned
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
SGS
ISO/IEC 27001 accreditation date
31/03/22
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Confidential

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Confidential
Vulnerability management type
Undisclosed
Vulnerability management approach
Undisclosed
Protective monitoring type
Undisclosed
Protective monitoring approach
Undisclosed
Incident management type
Undisclosed
Incident management approach
Undisclosed

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Equal opportunity

Equal opportunity

ESET UK is an equal opportunity employer.
We are committed to being a successful, caring and welcoming place for everyone. We want to create a supportive and inclusive environment where our employees can reach their full potential, without prejudice and discrimination. We are committed to a culture where respect and understanding is fostered and the diversity of people's backgrounds and circumstances will be positively valued.
Equality of opportunity, valuing diversity and compliance with the law is to the benefit of all individuals at ESET UK as it seeks to develop the skills and abilities of its people. While specific responsibility for eliminating discrimination and providing equality of opportunity lies with managers and supervisors, individuals at all levels have a responsibility to treat others with dignity and respect.
Through our Equal Opportunities policy and procedure, and the training and development of managers and staff, the organisation will do all it can to promote good practice in this area in order to eliminate discrimination and harassment as far as is reasonably possible. ESET UK will also continue to work towards its dedicated goal of encouraging and promoting equality and diversity within the workforce.

Pricing

Price
£20.00 a user
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Full trial version of the solution
Link to free trial
https://www.eset.com/uk/business-trial-form/

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidreviewboard@integrity360.com. Tell them what format you need. It will help if you say what assistive technology you use.