Learning Possibilities Ltd

LP+365

LP+365 is a learning and collaboration platform from Learning Possibilities, developed in partnership with Microsoft. Based on research and over 10 years of experience, LP+365 brings LP+ technology to Office365, driving positive education outcomes for learners. Find all the tools you need to share resources, communicate, collaborate and manage assignments.

Features

• Emails & Calendar
• Analytics
• Communication
• Assignments
• Document management
• Multi Lingual
• Classroom Collaboration

Benefits

• Compatible and accessible across devices
• Accessible anywhere, facilitating offline access to Office web apps
• Secure Microsoft Azure cloud
• Effortlessly switch between languages
• Monitor student sentiment and engagement

£6.00 to £16.00 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mandeep.dhillon@lpplus.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

154119893635600

Contact

Mandeep Dhillon
020 8236 1010
mandeep.dhillon@lpplus.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: The product requires Microsoft O365 as its underlying platform
• Cloud deployment model: Public cloud
• Service constraints: Requires Microsoft Office365.
• System requirements:
  • Microsoft Office 365
  • Azure Subscription - App Service, SQL and storage account

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Mon-Friday 8am to 5pm UK Time within 2 hour response; Weekends closed
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: 1st Line support included for issues; 2nd and 3rd Line support will be at an extra cost; Product enhancement dependant on customer needs; ; Cost is dependent on the customer size and implementation complexity.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Providing them with:; 1). Data collection templates ; 2). Data collection validation for users to be provisioned; 3). Provision the users; 4). Train teachers
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: The data will reside on the customers Office 365 environment and can be retrieved by Microsoft tools
• End-of-contract process: The price includes the LP+365 license and support.; There is no additional cost

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There is no difference, accept the user will use a mobile browser to access the service
• Service interface: No
• User support accessibility: WCAG 2.1 A
• API: No
• Customisation available: Yes
• Description of customisation: 1)The look and feel of the product ; 2)Branding of the product

Scaling

• Independence of resources: The platform has been designed to ensure demand is met by auto-scaling

Analytics

• Service usage metrics: Yes
• Metrics types: Simple usage of platform
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: Never
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data will be exported in a CSV format
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Use Microsoft Azure and their SLAs for availability:; ; https://azure.microsoft.com/en-us/support/legal/sla/
• Approach to resilience: The platform uses Microsoft GEO replication for making the system resilient
• Outage reporting: The platform uses Microsoft Azure and takes the outage reports supplied by Microsoft.; ; https://status.azure.com/en-us/status

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: The restrictions are implemented for users by activating Microsoft Groups
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: ISO 9001

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: 1) ISO9001; 2) Cyber Essentials
• Information security policies and processes: CEO ; CTO ; Platform Management ; Development; Support Level ; ; Ensure training of staff is maintained and security policy is applied and documented.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Changes are manged using a work flow, starting with requirements and then development and release.; ; Changes are either Standard or RFC.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We follow the in-house patch management process. This is broken down into :; Critical; High; Medium; Low; ; Using the National Cyber Awareness System
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: National Cyber Awareness system identifies the potential compromises and after evaluation of risk, then implement the necessary change to avoid risks
• Incident management type: Supplier-defined controls
• Incident management approach: Incidents are reported by email/ticket and resolutions are implemented within the system and reports generated from the ticketing system

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  We design our systems in an optimal manner with scalable infrastructure and a low carbon footprint
• Covid-19 recovery:

  Covid-19 recovery

  We have written a COVID -19 operational plan that the company follows.
• Tackling economic inequality:

  Tackling economic inequality

  Our company is a social enterprise that values its people and has morale commitments
• Equal opportunity:

  Equal opportunity

  We provide equal opportunity and are not biased on gender or race
• Wellbeing:

  Wellbeing

  We encourage our employees to have a work life balance. Enabling them to work either from home or office

Pricing

• Price: £6.00 to £16.00 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Our pilot trial will allow customers to use the full features of the App, for an agreed period.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mandeep.dhillon@lpplus.com. Tell them what format you need. It will help if you say what assistive technology you use.