AGILIENT INTERNATIONAL LIMITED
Agilient MooD Support Service
Agilient provides expert advice and solutions to customers, whether they are experienced or new to MooD. Our team will provide intuitive, functional, easy to maintain cloud solutions built in MooD.
Features
- MooD Consultancy
- MooD Cloud Solution Configuration
- Workshop Facilitation
- Capability Management Support
- Requirements Capture and Project Scoping
- Benefits Identification and Realisation Mapping
- Risk and Opportunity Management
- Business Analysis
- Certified Agile Programme and Project Management
- Information Analysis and Integration
Benefits
- Improve understanding of your requirements related to business need
- Enable you to adapt quickly to the challenges you face
- Improve your decision making processes, exploiting assured information more effectively
- Capture, exploit and retain Corporate Knowledge more effectively
- Build confidence in your critical management information
- Help your organisation embrace change rather than fear it
Pricing
£495 to £1,150 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at alan.payne@agilient-international.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
1 5 4 8 1 4 5 9 4 6 8 2 2 6 8
Contact
AGILIENT INTERNATIONAL LIMITED
Alan Payne
Telephone: +44 (0)7714 258439
Email: alan.payne@agilient-international.com
Planning
- Planning service
- Yes
- How the planning service works
- Our approach is to become part of your team – you bring the crucial subject matter expertise; we provide our frameworks and solutions to enable you to achieve your objectives; the knowledge to help you see your problems from different perspectives, and the experience to guide you in a structured but collaborative way to a successful implementation of a solution in the cloud.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- MooD Business Architect
- MooD Active Enterprise
Training
- Training service provided
- Yes
- How the training service works
-
Agilient is able to provide training in the use of MooD, ranging from end user training on specific solutions built in MooD, through how to configure MooD to deliver a solution or an enterprise architecture, all the way up to advanced solution configuration and administration.
Agilient has the ability to generate a bespoke training course to meet your needs or provide an expert for 'at-elbow' training and mentoring. - Training is tied to specific services
- Yes
- Services the training service works with
-
- MooD Business Architect
- MooD Active Enterprise
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
Agilient are experienced in not just creating and configuring MooD solutions but also in housekeeping, migrating and monitoring existing MooD solutions.
Agilient will work with your team and your current / future cloud service provider(s) to identify and develop a risk based plan for your migration to another cloud provider.
Agilient has a wider range of experience with both private cloud providers in the Defence / National Security space as well as hosting on platforms like VMWare, AWS and Azure. - Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
Agilient can provide both quality assurance of existing or developing solutions through audit against our existing Agile delivery framework to give the buyer a detailed plan to address quality issues.
Agilient is also experienced in profiling existing MooD solutions to improve resilience and performance in line with end user expectations.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
-
Agilient has a long track record of supporting existing cloud hosted solutions, both built by Agilient as well as picking up the support of customer built or third-party built solutions.
Agilient can provide user management on site or through a managed service / helpdesk off site.
Agilient also has extensive service management experience in a number of customer environments in support of existing cloud solutions.
Service scope
- Service constraints
-
Agilient's approach is predicated on an approach that requires ongoing engagement with the customer / end user.
Agilient's service offering assumes that the customer has or setting up (Agilient can help with this transition) a private or public cloud hosting capability for MooD to which Agilient will be given access as part of the contract.
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- Email support service during working hours we will respond immediately. If an external email we will respond within 8 hours.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Agilient traditionally provides standard office hours support as part of its offering. Additional support can be provided including out of hours support for business critical solutions, at additional cost.
Agilient can offer an account manager or on site support engineers at additional cost as required.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
- Security clearance by MOD of staff up to DV level
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Energy Efficiency - we use energy efficient lighting and appliances to reduce energy consumption.
Reduce Waste - we reduce paper and plastics by switching to digital resources and reusable materials wherever possible
Carbon Footprint Reduction - employees are offered incentives for bike schemes and public transport is encouraged wherever possible.Covid-19 recovery
In coming out of Covid-19 pandemic, we have continued to adopt the policies applied where appropriate. We have continued with home working where appropriate. We have continued to adopt the recommended best practices in connection with workplace hygiene. As a minimum, we adopt our customers' own practices. We continue to recommend Covid testing where symptoms indicate. We communicate with our employees, customers and stakeholders what our policies are. We have adopted processes and procedures that will minimise our risks from a stakeholder and business perspective should a pandemic re-occur.Tackling economic inequality
We are an SME and usually the subject of economic inequality. We address this by developing open and honest communication between ourselves, our customers, our business partners and our employees. Our internal payment and reward processes are open to all of our employees. Our pricing policies and our services are open to our business partners and customers. We review these regularly.Equal opportunity
Our business policies are clear and unambiguous and ensure that we practice diversity in hiring, retention and promotion. We aim to always encourage inclusivity. Any kind of discrimination or unfair treatment based on characteristics such as race, gender, sexuality, age, religion, physical attractiveness or sexual orientation is not tolerated and subject to disciplinary action.Wellbeing
We are committed to fostering an inclusive and supportive environment for all employees. Our wellbeing initiatives prioritise the physical, mental, and emotional health of every team member. We do this through health and wellness programs, flexible working arrangements, employee assistance programs, inclusive benefits, and open communication channels.
Pricing
- Price
- £495 to £1,150 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at alan.payne@agilient-international.com.
Tell them what format you need. It will help if you say what assistive technology you use.