ICT Revolutions Ltd

RETAIN, REVIEW, REFILE XP

RETAIN : elearning for Liquidlogic’s Adults, Children’s, Early Help and Education systems, to augment or replace instructor-led training.

REVIEW : dashboards/supporting data for key information about team/user performance across Adults’ and Children’s social care, Early Help and associated Finance.

REFILE XP: manages data importing from systems such as Welfare Call.

Features

• RETAIN - Flexible eLearning covering basics and core processes
• RETAIN Fully bespoke courses for local processes available
• RETAIN Courses hosted or delivered within the customer's LMS
• REVIEW Provides a fully documented data layer
• REVIEW Dashboards providing key information about cases & workers
• REVIEW Additional data layer providing shortcuts to key performance indicators
• REVIEW Configurable to meet local practice & fully editable
• REVIEW Real-time reporting for service and team performance
• REVIEW Utilises industry-standard reporting tools

Benefits

• RETAIN Enable new starters to begin work on day one
• RETAIN Ensures competency, consistency and familiarity with systems
• RETAIN Reduce in-person training requirements and improve delivery efficiency
• RETAIN Reduce training costs
• RETAIN Improve practitioner confidence with systems
• REVIEW Allows self-delivery of key reports by operational staff
• REVIEW Accelerates the development of service reporting
• REVIEW - Supports business transformation through business intelligence
• REVIEW - Enables detailed case analysis
• REVIEW - Enhances understanding of 'pinch points' in service provision

£10,000.00 an instance

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jon.goldie@ictrevolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

155503084303122

Contact

Jonathan Goldie
07762 630363
jon.goldie@ictrevolutions.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: REVAULT and RETAIN have been designed to enhance a local authority's usage of the Liquidlogic suite of software products. They have been developed by experts in Liquidlogic software to complement the facilities available within Liquidlogic systems.
• Cloud deployment model: Private cloud
• Service constraints: RETAIN, REFILE XP - no constraints unless custom modules are required for local processes - in which case access to the customer's network and relevant system(s) must be provided via their standard VPN / Remote Access process; ; REVIEW - VPN and Remote Desktop access to a server with the following installed: ; • SQL Server Management Studio, ; • Power BI Desktop; • Power BI Gateway; ; Full read access to the Data Warehouse tables; Write access to the local editable warehouse database; Access to a file location on the network in which to transfer SQL Server objects and Power BI files
• System requirements:
  • RETAIN SCORM-compliant Learning Management System if hosted by customer
  • REVIEW MS SQL Server post-2016 (versions currently in MS support)
  • REVIEW - Power BI Server, either on-premise or cloud hosted

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Normal support hours are between 9.00 am and 5.00 pm Monday to Friday on any day of a calendar year other than days which are bank holidays in England and Wales. Response time is based upon the severity of the incident, with a 2-hour target for critical issues, rising to 16 hours for minor issues.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: All customers are provided with the account manager and technical support engineer's details. The technical support engineer will be a person who is intimate with the product the customer is using and will attempt to provide resolve an incident within 2 hours of notification via the Service Desk. ; ; All ICT Revolutions products contain an element of support and maintenance should something cease to work. Additional support can be purchased at the quoted day rates.; ; See the Service Definition for more information and the Pricing Document for details of support costs.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: RETAIN - we work closely with customers to identify the most relevant eLearning packages to support their objectives. This may include training needs analysis. RETAIN modules are designed for self-study and supported with user documentation which may be tailored by the customer.; ; REVIEW - fully documented suite of reports supported with flexible/tailorable customer training packages. Training packages can be delivered online or in person.
• Service documentation: Yes
• Documentation formats:
  • ODF
  • PDF
  • Other
• Other documentation formats: PowerPoint
• End-of-contract data extraction: All data belongs to the customer. In the case of RETAIN and REVIEW, ICT Revolutions holds no customer data. REVIEW utilises data held in the customer's Liquidlogic system; none of this data is transferred to, managed by or held by ICT Revolutions.
• End-of-contract process: At contract end any proprietary materials provided by ICT Revolutions should be returned by the customer. There are no specific costs associated with contract closure.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: RETAIN - Where hosted by ICT Revolutions, all content is available via mobile devices. Where customer-hosted, this will be dependent on your LMS; REVIEW - Consumption of dashboard content is supported via the PowerBI Android/iOS app
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: RETAIN ; Video content and format can be customised. We offer bespoke courses, and they can be hosted by us or exported. We also offer quizzes which can be fully bespoke and monitoring of usage. ; ; REVIEW; Dashboards can be configured locally to show only the customer requested information. Reports can be created and modified by any customer, or we will help them develop what they need. The colour and appearance can also be amended.; ; See the Service Definition for more information.

Scaling

• Independence of resources: We work with customers to identify their predicted usage and define server specifications that will meet these. We work with customers to review the ongoing performance of our products and make changes to infrastructure where required. This process includes an estimate of high usage, based on similar implementations in comparable Authorities, to ensure that server resources are scaled appropriately.

Analytics

• Service usage metrics: Yes
• Metrics types: RETAIN ; If hosted by ICT Revolutions, we provide usage and user details for all viewers of courses. This consists of a summary report to a nominated customer email account, and identifies all users that have watched the video, how much they watched and how they answered any questions.
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: RETAIN ; If hosted by ICT Revolutions, we will provide SCORM-compliant MP4 and SRT files on request. Where hosted by the customer, this is dependent on their LMS and local policies.; ; REVIEW; Data can be exported in the standard PowerBI formats including CSV and PDF
• Data export formats:
  • CSV
  • Other
• Other data export formats: Excel XLSX
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • All formats supported by MS SQL Server
  • All formats supported by PowerBI

Data-in-transit protection

• Data protection between buyer and supplier networks: IPsec or TLS VPN gateway
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We guarantee a 99% availability within normal operating hours, as agreed with each customer. If we fail to meet this standard we offer service credits
• Approach to resilience: Details available on Request - The critical system components that are required to maintain availability and recover service in the event of outage have been identified. Critical system components are backed up across multiple, isolated locations. Each location is engineered to operate independently with high reliability. Locations that automatically fail-over without interruption. Highly resilient systems, and therefore service availability, is a function of the system design.
• Outage reporting: Email Alerts to named customer representative(s)

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: RETAIN; - RETAIN contains no real data, it simply features dummy training records. As a result, only a shared customer password is required to view content if hosted by ICT Revolutions.; ; REVIEW; REVIEW content uses the customer's own end-user account controls for PowerBI and SSRS access.
• Access restrictions in management interfaces and support channels: RETAIN; There is no management interface presented to customers when hosted by ICT Revolutions, customers self-hosting will use their own Learning Management System's controls. ; ; REVIEW; REVIEW content uses the customers own end-user account controls for PowerBI and SSRS access.
• Access restriction testing frequency: At least once a year
• Management access authentication: Other
• Description of management access authentication: REVIEW and RETAIN reside within the customer's own network and access is therefore controlled by the customer.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials accredited. ; ; Working towards ISO 27001.
• Information security policies and processes: We are Cyber Essentials accredited for our internal information management policies and incident management processes. When working with customer data, we operate a policy where it never leaves their infrastructure, and we are signatories to their security, data protection and data management policies, including incident management, on the basis that we must meet the requirements of their PSN certification. ; ; Our own internal policies governing information security include:; - Access Control Policy; - Acceptable Use Policy; - Communication Policy; - Data Security & Confidentiality Policy

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: REVIEW; Initial customer configuration is identified via a workshop, and tested and confirmed at each round of User Acceptance Testing. At each application release, new functionality and configuration options are communicated to each customer to enable them to make decisions to suit their business processes. Configuration options are visible to admin users via the application, and in the case of REVIEW are exposed to users of the dashboards. ; ; RETAIN; For bespoke materials, content is agreed and scripted alongside the customer. Once completed, there is no scope for configuration changes without reproducing the content.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: ICT Revolutions identify work with customers to identify and resolve any vulnerabilities affecting our products. Where any vulnerabilities are identified, they are assessed and triaged for resolution. ICT Revolutions develop and test our applications to work with new releases of application and database server technologies, and work with customers to move to these were appropriate.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: ICT Revolutions has instituted a set of business processes, with support technology, to monitor and audit how our own and our customer's ICT systems are used and to assure user accountability. Protective Monitoring activities are limited to those associated with security controls: Inspecting firewall logs, investigating operating system security alerts and monitoring. ; ; Protective Monitoring includes obtaining server and systems log information and securing for a set period ICT logs in order to provide an audit trail of security relevant events of interest.; We are Cyber Security compliant and certified, and are in the process of registering our ISO 27001 standards.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: We identify incidents and record them in our Incident Management Log, through automated monitoring systems or by a user contacting us.; Incident reporting and communication begin simultaneously so that as an incident is identified, we communicate clearly to the customer that a disruption is taking place and investigation is in progress.; Impact assessments guide the description of priority and severity - these are used to determine the level of support.; Diagnosis helps to isolate specific effects from the root causes and identify the synergy between the incident, changes to the technical environment and documented issues.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  ICT Revolutions is committed to achieving net zero by 2050 as per government aims. ; ; In order to reduce our emissions year on year, we have introduced the following for office working: ; ; -Ensure LED Lighting is used in the office. ; ; -Motion sensors are in place throughout the office to ensure all lighting in unused rooms turns off automatically. ; ; -Employees are encouraged to work from home and to only travel to customer sites when absolutely necessary. This has and will reduce CO2e released as a result of unnecessary travel. ; ; -We have decommissioned our photocopier to decrease our paper usage. ; ; As said above we fully support remote working for all staff. As part of this initiative, we have adapted work processes to enable fully home-based working provide the necessary equipment to enable staff to continue their work to the high standards that we achieve. ; ; We are in the process of decommissioning our office so that commuting to the office will no longer be necessary. The office decommissioning process will be completed by the end of Q1 2024. ; ; Within our contracts we specify when staff will travel and for what purposes: we have made significant progress in reducing business travel. Where attendance on site is necessary we strongly encourage staff to use trains when feasible (e.g. when not carrying heavy equipment) Staff currently produce very low levels of carbon emissions associated with their roles, given the prevalence of homeworking and the encouragement to use public transport for any unavoidable customer visits, this is something we will continue to work on to enable us to achieve our aims of becoming Carbon Net Zero by 2050. We also produce an annual Carbon Reduction Plan to support these aims.

  Covid-19 recovery

  Since the Covid-19 pandemic, ICT Revolutions has embraced remote working, ensuring that all staff are fully equipped and enabled to carry out their duties from home. This has also been welcomed by customers. We provide comprehensive technical and HR support for remote working, including multiple screens, ergonomic chairs, and accessibility aids where appropriate. ; ; While Covid restrictions were in place, full social distancing was carried out, with strict adherence to the guidance issued at the time. On those occasions where staff members needed or preferred to work from the office they were provided with screens to isolate them from neighbours, one-way routes in and out of the office were defined and office staffing was kept to a minimum. Staff mostly worked from home throughout lockdown periods. With the forthcoming office decommissioning, staff will be free to work remotely from any secure location. ; ; We have supported one staff member experiencing long-term health issues due to Covid 19. This has been managed under our standard approach to staff wellbeing; we have worked in partnership with the individual to redesign aspects of his role to accommodate his specific needs and have built in processes to enable the individual to deal effectively with their health issues. ; ; We have a regular ‘social keeping in touch’ via virtual offices, to offset the effects of remote working. This started during the pandemic and is continuing. This involves weekly meetings with an open agenda to enable colleagues to maintain social contacts despite working from home. ; ; Staff are encouraged to test for Covid-19 if they experience symptoms and to isolate in the event of a positive test result. As with any illness, the company supports the health and wellbeing of staff and would expect the staff member to follow medical guidance and ensure that they are well before resuming duties.

  Tackling economic inequality

  ICT Revolutions proudly upholds its commitment as an Equal Opportunities Employer, dedicated to recruiting individuals based on their potential to contribute to the company's objectives. To promote inclusivity and tackle economic inequality, we offer free employment coaching to those facing barriers to employment, made possible through our partnership with Wildflower Fire Coaching. A particular success story of our training partnership involves a colleague with learning difficulties who, after participating in our traineeship program, transitioned to full-time employment in local government. The package provided encompassed coaching for work readiness, career planning, and comprehensive technical skills development. ; ; Recognising the importance of continuous growth, we invest in training for our staff, focusing on key areas such as Project Management, Health & Safety, and Cyber Security Training. This approach ensures that the skills and qualifications acquired align closely with each individual's role and responsibilities. Examples of training include certified Microsoft training in Power BI and SQL, certified Oracle training, accredited 'practical migration' training (a leading data migration methodology), and Health & Safety training for our dedicated H&S officer, via Peninsula Training. ; ; We actively engage in upskilling customer staff through knowledge transfer during collaborative projects. This not only enhances their proficiency but also opens avenues for career development in the Information Technology sector. Our commitment to knowledge sharing extends to organising both internal and external awaydays and 'lessons learned' sessions, fostering a culture of shared learning. We have developed an extensive suite of E-learning resources tailored to support our customers utilisation of industry-leading software applications. ; ; Ensuring access to support and training is available for all, we collaborate with voluntary sector agencies. We recently worked with Age Concern, supporting their work on carers’ assessments by conducting training on technical skills in the use of case management systems.

  Equal opportunity

  ICT Revolutions is an equal opportunities employer, offering tailored support for individuals to succeed. Our policy ensures an effective and comfortable work environment, providing necessary aids based on individual needs. ; ; Given the individualised nature of people’s needs, each case is dealt with differently. For example: ; ; (i) One staff member has a health condition which means she is unable to drive. This is accommodated through public transport and colleagues driving her to events. ; ; (ii) We supported a trainee analyst with a learning disability. We provided training, support, coaching and mentoring to help him to gain employment with a local authority. ; ; (iii) One staff member has a visual impairment accommodated through a combination of accessibility software and specialist screens ; ; We also provide support to customer personnel with additional needs, examples include a customer with a severe visual impairment where we shaped our service delivery extensively, including tailored support to adapt to his accessibility software. ; ; We address individual needs by discussing specific requirements or challenges with each employee. These considerations are integrated into their contracts, and our processes are adapted for effective accommodation. Equal pay is provided based on skills and roles, ensuring fair opportunities for training and career advancement across the company. ; ; ICT Revolutions is a Tier 2 Home Office registered visa authority, which gives us access to identity data and work history to ensure that a person is who they say they are ; ; (ii)there is no evidence that they originated other than from their stated country of origin and they are free to work in UK. ; ; ICT Revolutions is committed to addressing the issue of modern slavery. We have established comprehensive processes to guarantee that every team member engaged in any contract, including those employed through supply chain partners, undergoes thorough verification of identity and eligibility to work in the UK.

  Wellbeing

  Staff’s Mental Health and Wellbeing is paramount at ICT Revolutions. We provide a Mental Health helpline service through our HR partner Peninsula. This provides mental health support around the clock. ICTR fully supports the 6 standards of the Mind Mental Health At Work commitment and is a signatory to this commitment. We believe that the professional, comprehensive, Mental Health support that our staff receive via Peninsula is effective at supporting our staff’s Mental Health and Wellbeing, although we of course, continue to review our mental health support annually to ensure we are providing the best possible service to our workforce. ; ; Staff are supported through away-days, social-days which take place one a month. We have a reasonable working hours policy and conduct regular 1:1 sessions with supervisors & managers to discuss any matters of concern. We do have an open-door policy in which an employee is encouraged to discuss any issues they have work related or otherwise with a senior member of staff when they arise. We also offer a Cycle to Work scheme for all employees to increase physical wellbeing among the team. ; ; Since 2020 we have provided most of our services remotely, enabling our staff and customer personnel to work from home and to minimise work-related travel and therefore the stress that comes with commuting. ; ; Our implementation methodology prioritises user well-being through a range of user engagement strategies. We actively seek input from all stakeholders, promoting inclusivity through focus groups and practitioner engagement activities. Ensuring all voices are heard including those with any concerns. These sessions ensure open access for customer personnel. Weekly user engagement activities and carefully planned focus groups, spanning 1-2 weeks based on project complexity, embody our commitment to holistic well-being, creating a collaborative and enriching experience for all involved.

Pricing

• Price: £10,000.00 an instance
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jon.goldie@ictrevolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.