Domarn Group

Domarn Limited

A fully service integrated digital design agency experienced in delivering comprehensive creative, strategic and technical solutions for public and private sector. Services include design, production, branding, marketing, communications, campaigns, social media, photography, digital content creation, SEO, WordPress design and development, maintenance,
hosting, HTML Govspeak and accessibility specialists WCAG 2.2 compliant.

Features

• Real time reporting for tracking and performance metrics
• Remote access to monitor progress and provide feedback
• Responsive design for optimal user experience
• Secure access controls to protect sensitive data
• Continuous monitoring and updates meeting technical and security standards
• Accessibility and WCAG 2.2 compliance measures
• Cross platform compatibility for seamless user interaction
• Automated backups and disaster recovery protocols to safeguard data
• Comprehensive testing procedures to ensure reliability and performance
• Scalable infrastructure to accommodate growth and fluctuations in demand

Benefits

• Enhanced efficiency streamlined workflow increased productivity simplified task project management.
• Collaboration, enhanced coordination of teamwork promoting real time collaboration
• Flexible work environment, enhanced accessibility, mobile, remote access anytime, anywhere.
• Encouraging transparent, process clear effective team and client communication.
• Increased visibility, real time insights, monitored progress, tracked tasks, statuses.
• Robust security data confidentiality is maintained and protected against threats.
• Cost efficiencies reducing overheads, expenses, optimising resource allocation, increasing ROI.
• Scalability, adaptability, responsive to market demands, implementing future proof solutions.
• CMS streamlined publishing across multiple platforms efficiently consistently.
• Create, promote personalised user experience, tailor made content, customised interface.

£40.00 to £125.00 a transaction an hour

• Education pricing available

Service documents

• Pricing document

  ODS

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at design@domarn.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

155528811152145

Contact

Geoff Jenkins
0208 194 8952
design@domarn.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Wacom tablets, FontExplorer X, Astute Graphics Plugins, Red Giant Suite, Fontself, LRTimelapse, Infinite colour panel, Datamerge for Adobe InDesign, PortraitPro and Artrange these extensions enhance Adobe creative cloud functionality. And associated extensions for other software Google Chrome, LastPass, Microsoft, Wordpress
• Cloud deployment model: Hybrid cloud
• Service constraints: None known at the time of submission
• System requirements:
  • Compatibility with operating systems used by buyer
  • Reliable internet connectivity for accessing cloud services and data transfer.
  • Browser compatibility Google Chrome, Microsoft Edge, to access cloud applications.
  • Minimum hardware specifications, processor speed, memory (RAM), disk space.
  • Network bandwidth stability between buyer local environment, providers cloud service.
  • Security software antivirus, firewall protecting cloud data from cyber threats.
  • Compliance with software licensing agreements ensuring buyer has necessary licenses.
  • Secure authentication mechanisms, multifactor authentication preventing unauthorized access.
  • Data Encryption technologies securing sensitive data, transit, rest cloud environment.
  • Regulatory Compliance industry-specific standards GDPR cloud data protection, privacy, security.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: All questions are acknowledged upon receipt and dependent on the question will receive an immediate response or the buyer will be advised of a period of time required within which to provide an answer to the question.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Three levels of support are offered: Basic, Standard and Premium, and Enterprise. Basic support provides access to online documentation and community forums, while Standard support includes email or ticket-based support during business hours with faster response times. Premium support offers 24/7 phone support for critical issues, along with dedicated support and technical account managers (TAMs) for personalised assistance. Enterprise support, designed for large organizations, provides all features of premium support with additional benefits such as customized SLAs and onsite support options. The cost of support varies depending on the level chosen, with prices ranging from a percentage of the total value of the contract to a fixed monthly or annual fee per user or account. Basic support is included with the while premium and enterprise support tiers may incur additional fees. Premium and enterprise support levels typically include access to dedicated resources such as TAMs, who provide proactive guidance, technical expertise, and assistance with strategic planning to optimize the customer's cloud environment.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: The Domarn facilitates users in starting to use the service through a comprehensive onboarding process that includes a variety of resources tailored to individual preferences and needs. Dependent on the type of service purchased by the buyer the agency offers online training sessions conducted by experienced professionals, providing users with the flexibility to learn at their own pace and convenience. These training sessions cover key features, functionalities, and best practices for utilising the service effectively. Additionally, the agency may offer onsite training sessions for users who prefer hands-on learning experiences or require personalised assistance. These onsite sessions enable users to interact directly with team members, ask questions, whilst receiving immediate feedback, to solidify their understanding and confidence in using the service. Additionally, the agency provides user documentation, including, guides, and tutorials, accessible both online and offline. These resources serve as valuable references for users to troubleshoot issues, explore advanced services and expand their knowledge independently. By offering a variety of onboarding options, including online training, onsite sessions, and user documentation Domarn ensures that users have the support and resources they need to successfully start using the service and maximise its benefits.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Microsoft Word
  • Microsoft PPT
  • Microsoft Excel
  • Video Guides
  • Printed Manuals
  • FAQs
  • Infographics
• End-of-contract data extraction: Clients have various options for extracting their data when a contract ends. Data export tools or functionalities allowing clients to export their data in a structured format. This could include exporting data as CSV files, Excel spreadsheets, in some circumstances database dumps.; ; Custom data extraction services maybe part of the contract termination process. This could involve the agency extracting and formatting the client's data according to their specifications and providing it in a suitable format for transfer or storage.; ; Domarn may provide clients with access to backups of their data for a limited period after the contract ends. Clients can request a copy of their data from these backups, and transferred to their own storage or systems.; Clients can contact the agency's support team for assistance with data extraction and transfer. Providing guidance on the available options, help troubleshoot any issues, and facilitate the process of extracting and transferring data.; ; The terms of the contract may specify the process and requirements for data extraction upon contract termination. And reviewed to understand their rights and obligations regarding data ownership and extraction.; Domarn will work collaboratively with buyers and clients to ensure a smooth transition and transfer of data ownership.
• End-of-contract process: The end of contract process with the agency will involve several steps ensuring a smooth transition and closure of services. Beginning with both parties reviewing the terms of the contract to be clear and understand the agreed-upon deliverables, timelines, and any termination clauses. Domarn will assist the client in the preparation of contract termination by providing guidance on data extraction, transition planning, as well as any outstanding tasks or obligations. Included within the price are standard services such as final project delivery, documentation handover, and knowledge transfer sessions. Additional services, such as data migration, custom reports, or extended support beyond the contract period, may incur extra charges based on Domarns's pricing structure, this will be made available to the client. Domarn will work closely with the client to identify any additional requirements and provide transparent pricing estimates for these services. Throughout the process, communication between Domarn and the client will be key to addressing any concerns, ensuring full compliance with contractual agreements, and facilitating a positive end-of-contract experience for all parties involved.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The service is designed for seamless functionality on mobile devices. It features a responsive design for optimal layout adaptation across various screen sizes. With friendly interfaces and simplified navigation, users can effortlessly access features on smartphones and tablets. Offline capabilities ensure uninterrupted productivity, especially in low-connectivity areas. Security measures, including encryption and authentication, safeguard user data. Overall, the service prioritises performance, usability, and security to deliver a smooth and intuitive mobile experience.
• Service interface: No
• User support accessibility: WCAG 2.1 A
• API: No
• Customisation available: Yes
• Description of customisation: Buyers can customise the design services they purchase to align with their specific branding, messaging, objectives, and deliverable requirements. These services encompass various design aspects, including brand identity, graphic design, web design, print design, packaging design, and UI/UX design. For brand identity design, buyers can specify logo design, colour schemes, typography, and visual elements to ensure consistency and alignment with their brand image. Graphic design services can be tailored to create marketing materials, website graphics, social media assets, and more, with input on design concepts and messaging. Web design services allow customisation of website layout, navigation, imagery, and content, catering to user experience and functionality preferences. Print design services cover reports, marketing, event materials, posters, and signage, with specifications on size, format, and printing requirements. Packaging design services can be customized for product packaging, including structure, branding elements, and labelling, while UI/UX design services focus on digital product interfaces, wireframes, prototypes, and usability testing. Collaborating closely with the design service provider enables buyers to achieve their desired outcomes and create visually compelling assets that resonate with their audience.

Scaling

• Independence of resources: Domarn guarantees the users' independence of resources through a scalable infrastructure, along with resource isolation, load balancing, and fair allocation policies, along with continuous monitoring. Scalability allows resources to adjust dynamically based on demand, while resource isolation ensures each user's data and processing resources are separate. Load balancing evenly distributes user requests across resources to prevent overload. Fair allocation policies ensure equitable access to resources, and continuous monitoring allows for proactive optimisation. Collectively these measures ensure users are not impacted by the demand placed on the agency service by other users, ensuring reliability and consistent performance for all users.

Analytics

• Service usage metrics: Yes
• Metrics types: The service offers a variety of metrics to evaluate performance, usage, and effectiveness. Usage metrics track user activity, performance metrics response times, uptime, and error rates. Engagement metrics user interaction and satisfaction, while conversion metrics gauge effectiveness in driving desired actions. Retention metrics evaluate user loyalty and repeat usage patterns, and customer satisfaction metrics capture feedback and ratings. Security and compliance metrics ensure adherence to standards and regulations.
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Domarn safeguards data at rest through rigorous security measures. Encryption using AES with 256-bit keys ensures data confidentiality. Key management practices securely store and manage encryption keys. Physical security measures, including access controls and surveillance, protect data centres. Data redundancy across multiple geographically distributed centres ensures high availability and resilience. Access controls and authentication mechanisms restrict access to authorised personnel only. Detailed audit logs and activity monitoring systems track access and detect suspicious activities. These measures collectively ensure the confidentiality, integrity, and availability of user data stored on Domarn servers.
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Users can export their data from Domarn using multiple methods. They can utilise built-in data export tools to generate downloadable files in common formats like CSV or Excel. Alternatively, client’s data can be manually extracting data from individual records or reports. Domarn's support team would assist with data extraction, and users can also request data backups for transfer to their own storage or systems. Domarn offers diverse options to meet the client’s needs and to ensure users can easily export their data.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • Excel (XLSX)
  • PDF
  • XML
  • Microsoft Word
  • Microsoft PowerPoint
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • Excel (XLSL)
  • XML
  • PDF
  • Microsoft Word
  • Microsoft PowerPoint

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Domarn provides guaranteed availability levels and service level agreements (SLAs) to ensure uninterrupted access to its services. The agency SLAs typically specifies a target level of uptime, as 99.9% availability over a defined period. If the agency fails to meet this uptime target, then users may be entitled to compensation in the form of service credits or refunds. Domarns’s SLA outlines the terms and conditions for compensation, including the criteria for determining downtime and the process for submitting refund requests. Users can request refunds or service credits by submitting a support ticket or contacting Domarn's account management team, by providing evidence of the downtime for verification. Domarn's SLAs and compensation mechanisms, demonstrates its commitment to providing reliable services and ensuring user satisfaction. These guarantees hold Domarn accountable for maintaining service availability levels as promised and provide users with assurance of uninterrupted access to Domarn's services.
• Approach to resilience: In brief, Domarn's resilience approach ensures robustness and continuity of services. Strategically designed with redundancy in power, networking, and hardware components to minimize the risk of single points of failure. Multiple power sources, and uninterruptible power supplies (UPS) are employed to maintain continuous operation, even during power outages or fluctuations. ; ; Regular maintenance, testing, and monitoring procedures are conducted to validate the resilience including equipment checks, and simulated disaster scenarios. the agency enhances the reliability and availability of its services, providing users with continuous access to critical resources and data.; ; Further detailed information is available on request.
• Outage reporting: Domarn employs a transparent and proactive approach to reporting any outages to users, ensuring timely updates at all stages of the outage. Notifications are disseminated via multiple channels, including email, in-app messages, and status pages on the agency's website. In the event of an outage notifications provide detailed information about the outage, its impact on services, and ongoing efforts to resolve the issue. Regular updates and status reports, including estimated time to resolution (ETR) and progress updates, are provided to keep users informed as the situation evolves. Additionally, where appropriate Domarn leverages social media channels and community forums to engage with users and provide support during outages. Domarn believes this transparent approach to communication promotes trust and confidence among users by keeping them informed and involved throughout the outage resolution process. After the outage is resolved, Domarn conducts post-mortem analysis to identify root causes and opportunities for improvement, demonstrating its commitment to service excellence and continuous improvement.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Domarn restricts access to management interfaces through stringent authentication mechanisms and access controls. Only authorised agency personnel holding the appropriate credentials and permissions are granted access to these interfaces. Multi-factor authentication (MFA), strong password policies, and role-based access controls (RBAC) are implemented to ensure secure access. Additionally, access to management interfaces may be limited to specific IP addresses or network segments, further enhancing security. Regular audits and reviews of access logs are conducted to monitor and enforce compliance with access restrictions, mitigating the risk of unauthorised access and potential security breaches.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Domarn upholds a stringent reporting structure enforcing mechanisms ensuring adherence to its information security policies and processes. Central is a robust system of reporting where employees can escalate security concerns or incidents to designated points of contact within the organisation. These designated individuals, are responsible for receiving, assessing, and responding to reports in accordance with established procedures.; ; Furthermore, the system employs various methods to monitor and verify policy compliance. Regular audits and assessments are conducted to evaluate adherence to security protocols and identify any areas of non-compliance. These assessments may include internal reviews, external audits, and penetration testing exercises to assess the effectiveness of security controls.; ; Additionally, ongoing security awareness training programs are regularly held to educate employees about the importance of policy adherence, providing guidance on the correct security practices. Employees are immediately updated on policy changes and expectations through communication channels such as company-wide emails, dedicated secure and encrypted messaging channels and training sessions.; ; A a culture of accountability and transparency, ensures that information security policies are followed throughout the agency. This reporting structure, coupled with monitoring mechanisms and awareness initiatives, reinforces the importance of policy adherence and helps maintain a secure environment for user data.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Domarn employs a robust configuration and change management process to ensure the integrity and security of its services. All components of the agency's services are tracked throughout their lifecycle, including software, hardware, and infrastructure configurations. Changes undergo thorough assessment for potential security impact before implementation, including risk analysis, vulnerability scanning, and testing in a controlled environment. Change approvals are obtained from designated stakeholders, and changes are documented, tracked, and audited to maintain accountability and transparency. This systematic approach helps prevent unauthorised changes, minimise security risks, and maintain the stability and reliability of Domarn's services.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Domarn employs a proactive vulnerability management approach, which follows recognised standards, for assessing threats through threat intelligence feeds, vendor advisories, and internal scanning. Identified vulnerabilities are promptly prioritised based on risk, with critical patches swiftly deployed via automated processes. Regular vulnerability scanning and penetration testing further bolster security. Information on threats is sourced from reputable industry feeds and vendor advisories. This proactive stance aims to minimise the risk of security breaches, ensuring the ongoing security and resilience of Domarn's services.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Domarn employs a proactive vulnerability management approach, which adheres to a recognised standard continuously assessing threats through threat intelligence feeds, vendor advisories, and internal scanning. Identified vulnerabilities are promptly prioritised based on risk, with critical patches swiftly deployed via automated processes. Regular vulnerability scanning and penetration testing further bolster security. Information on threats is sourced from reputable industry feeds and vendor advisories. This proactive stance aims to minimise the risk of security breaches, ensuring the ongoing security and resilience of Domarn's services.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Domarn has a structured incident management approach with predefined processes for common events. Users report incidents through various channels, and upon receipt, designated personnel assess severity and impact. Predefined response procedures are followed, including containment, mitigation, and resolution steps. Incident reports detailing the cause, impact, and actions taken are provided to affected users. These reports may be disseminated via email notifications, published on the Domarn's website, or encrypted messaging ensuring transparency and accountability while keeping users informed about incident status and resolution.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Domarn is committed to addressing climate change through various strategies that prioritises sustainability and environmental responsibility. ; ; This is achieved through the implementation of sustainable design principles into its projects by prioritising energy efficiency, resource conservation, and eco-friendly materials. This includes incorporating renewable energy sources, as well as utilising recycled or low-impact materials product design and delivery. By minimising environmental impact and maximising efficiency, Domarn reduces its carbon footprint and contributes to mitigating climate change.; ; In addition Domarn advocates for sustainable practices throughout the design process, from concept development to project completion. This includes conducting environmental impact assessments and promoting sustainable procurement practices. Domarn collaborates with clients, suppliers, and stakeholders to raise awareness about the importance of sustainability and encourage the adoption of eco-friendly solutions.; ; By engaging in community outreach and education initiatives Domarn seeks to promote environmental stewardship and climate action. This may involve organising webinars on topics such as renewable energy, waste reduction, and sustainable living practices. The agency believes that by empowering individuals and communities with knowledge and resources it encourages a culture of sustainability and collective action against climate change.; ; Domarn participates in industry-wide initiatives and partnerships aimed at advancing sustainable design practices and reducing greenhouse gas emissions. This may include joining professional associations, climate pledges, or collaborating with environmental organizations to advocate for policy changes and regulatory reforms that support sustainability goals.; ; Overall, Domarn is dedicated to making a positive impact on climate change by embracing sustainable design principles, promoting eco-friendly practices, and advocating for collective action to protect the planet and safeguard the well-being of current and future generations.

  Equal opportunity

  Domarn is dedicated to promoting an environment of equal opportunity for all individuals, regardless of their background, age, identity, or circumstances. This is achieved through the implementation of various strategies promoting diversity, inclusion, and equity inclusive of all aspects of the business.; Domarn follows a recruitment process that ensures all recruitment follows inclusive hiring practices aimed at attracting and retaining a diverse workforce. This includes actively seeking out candidates from underrepresented groups, utilising blind recruitment processes to minimise bias, and partnering with diverse recruitment channels. By embracing diversity in its talent acquisition efforts, the agency ensures that its team reflects a wide range of perspectives, experiences, and talents.; ; Domarn prioritises equitable workplace policies and practices to create a fair and inclusive work environment. This involves implementing policies to prevent discrimination, harassment, and bias, as well as providing training and resources to promote diversity awareness and cultural competency among staff. Furthermore, Domarn offers equal opportunities, professional development, advancement, and leadership roles, ensuring that all employees have the support and resources they need to succeed.; ; By actively engaging in diversity initiatives and community partnerships to support underrepresented groups and promote social equity. This may include supporting mentorship programs and collaborating with organisations that champion diversity and inclusion in the design industry contributing to building a more inclusive and equitable society.; ; Domarn regularly evaluates its diversity and inclusion efforts through metrics, surveys, and feedback mechanisms to identify areas for improvement and ensure accountability and by continuously striving to create a more diverse, equitable, and inclusive workplace, the agency demonstrates its commitment to equal opportunity and social justice, both within its organisation and in the broader community.

  Wellbeing

  Domarn recognises the importance of prioritising employee wellbeing as the foundation of its operations. Delivering against wellbeing, the agency implements a wellbeing approach that addresses physical, mental, and emotional health needs within the workplace and remote environment.; ; This is achieved through promoting and encouraging a positive work culture with open communication, collaboration, and mutual respect among team members. This includes creating opportunities for social interaction, team-building activities to encourage a sense of belonging and partnership. In cultivating a supportive and inclusive work environment, enhancing employee morale and satisfaction, which strongly contributes to the overall wellbeing of its staff and is encouraged within its client community.; ; Domarn prioritises work-life balance by offering flexible work arrangements, such as remote work options, flexible hours, and paid time off for volunteering or support with dependants. Allowing employees to manage their personal and professional responsibilities, reducing stress and burnout while promoting mental and emotional wellbeing.; ; Furthermore, Domarn invests in employee development and growth through training programs, skill-building and professional development opportunities. By empowering employees to enhance their skills and pursue their personal development, promoting a sense of fulfilment and purpose and contributing to overall job satisfaction and wellbeing.; ; Domarn prioritises diversity, equity, and inclusion initiatives to ensure that all employees feel valued, respected, and supported regardless of their background or identity. This includes implementing policies and practices to address unconscious bias, promote diversity in hiring and promotion, and create a culture of belonging where everyone can thrive.; ; Domarn is committed to fostering employee wellbeing by creating a supportive work environment, promoting work-life balance, investing in professional development, and prioritising diversity and inclusion. By prioritizing employee wellbeing, the agency not only enhances the health and happiness of its workforce it also encourages and promotes a culture of creativity, innovation, and excellence.

Pricing

• Price: £40.00 to £125.00 a transaction an hour
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  ODS

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at design@domarn.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.