OX. MANAGEMENT SERVICES LIMITED

OX.pregnancy & maternity (OX.pm)

OX. Pregnancy & Maternity provides end-to-end digital infrastructure to efficiently manage antenatal and perinatal care and engage parents online throughout their pregnancy.

Features

• Personalised patient care, support for self-care and social prescribing
• Engages and empowers patients in the management of their treatment
• Supports a wide range of fully integrated client communication platforms
• Leverage flexible digital libraries to provide personalised patients care
• Scalable Microsoft Infrastructure that’s 100% cloud based
• Configurable Pregnancy pathways
• Provides end-to-end digital infrastructure
• Efficiently manages antenatal and perinatal care

Benefits

• Reduce administrative burden and costs
• Free up time for more patient-facing activities and research
• Enable better and faster access to healthcare professionals
• Ensures efficient coordination of resources and deliver better care.
• Fully engages parents online throughout their pregnancy.

£10 to £50 a unit

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at supplier@oxdh.health. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

155950485761966

Contact

John Kosobucki
07710677513
supplier@oxdh.health

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements:
  • Installed on own Microsoft Tenant
  • Installed on OX.DH Microsoft Tenant
  • 100% Cloud Native
  • Any Device & Any Browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Standard Support Times are Monday to Friday 8am to 5pm
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Issues reported and tracked in our online support portal, support provided remotely. Severity Code Critical - Suspected Error that causes complete unavailability of the Solution in the live production Environment or so severely limits functionality or performance that day-to-day business cannot feasibly be continued. Response Time - Start investigating within 30 minutes of issue being logged. High - Suspected Error that causes complete unavailability of a key Solution function in the live production environment, or limits functionality or performance of a key Solution function but still allows day-to-day business to be carried out. Response Time- Start investigating within 2 hours of issue being logged. Medium - Suspected Error that causes reduction of availability or performance of the Solution, without notable effects on the functionality of the overall Solution. Response Time Start investigating within 8 hours of issue being logged. Low - A suspected Error that does not impede functionality but is inconvenient. Questions on the use or functionality of the Solution. Response Time - Start investigating within 1 week of issue being logged. Trivial or cosmetic A trivial or cosmetic issue Start investigating as and when all higher severity issues have been addressed. See T's & C's for full details
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We provide intuitive and easy to use interfaces to support rapid adoption. Online training is provided as part the implementation. Once installed organisations have access to sandbox environment to support testing and training. We provide a period of Hypercare following installation
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: All data resides in the Microsoft Azure environment and is managed under the healthcare organisation processes and policies. We do hold persistent client data, we act as a data processor
• End-of-contract process: At the end of the contract individual access rights ands information will be removed by the client as per their existing policies and procedures. No additional cost incurred as responsibility of client.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: OX.ar being 100% Cloud Based is both Bowser and Device Agnostic
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: We provide a comprehensive platform for both patient and healthcare organisation engagement and communication.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: Our solutions utilise Microsoft Assessability Tools
• API: Yes
• What users can and can't do using the API: We provide open API's for functionality and integration
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Organisations are able to customise with own branding. We provide a Low Code/No Code solution to support easy customisation across functionalities.

Scaling

• Independence of resources: We undertake performance and scalability testing. We use Microsoft Azure to monitor and investigate API performance. We automate stress testing of the system

Analytics

• Service usage metrics: Yes
• Metrics types: We monitor and report against KPI's as described in our T's & C's
• Reporting types: Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: We use modern digital technology & standards including FHIR, HL7, Graph API, Azure, and our own APIs. In addition, we are able to undertake integration using data in a range of formats including Excel, CSV, JSON, XML.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • HL7
  • FHIR
  • JSON
  • XML
  • XLS
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • HL7
  • FHIR
  • JSON
  • XML
  • XLS

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: OXDH shall monitor availability of the Solution. The Up Time Service Level shall be no less than 99% during the Service Hours. Up Time is measured within Microsoft Azure using Solution monitoring utilities that initiate “Monitor Transaction Requests” (or “MTRs”) at intervals of no less than five (5) minutes In the event that the Solution availability relating to the live production environment fails to meet the Up Time Service Level (as specified in Section 16) in any Service Period, Client may request and OXDH shall apply a Service Credit in respect of each Service Period in which a Service Level non-compliance occurred. The amount of such Service Credit in respect of each such Service Period shall be determined by multiplying the percentage value shown in the column headed “Service Credit” in the table below with the amount that is one twelfth (1/12th) of the Annual Processing Fees. Solution Availability Service Credit < 99.0% and > 98.5% 1% < 98.5% and > 95.0% 3% < 95.0% 5%
• Approach to resilience: We leverage Microsoft Azure Service for Service Resilience. SLA's described in our T's & C's
• Outage reporting: Outage reporting is advised directly by Microsoft

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Role Based Access
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BAB
• ISO/IEC 27001 accreditation date: Pending
• What the ISO/IEC 27001 doesn’t cover: Scope of Certification covers OX.DH offices and systems, including any Microsoft Azure tenants OX.DH are responsible for in terms of management. ; ; The scope does not include any customers systems or devices connected to OX.DH.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: NHS Digital DSP Toolkit

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: NHS Data Security & Protection Toolkit
• Information security policies and processes: Our Policies and Processes are aligned to ISO27001 and DSPT

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: OX.DH has completed DSPT review with Exceeds Requirements and is in the process of ISO 27001. For Change Management: • Identify the changes. • Scope the change and classify potential impact • Review, analyze, and make a decision for the change request. • Test the change • Make sure that the request is implemented, registered, and communicated. • Record change in the daily logs For Configuration Management: • Define list of configurable areas (e.g. environments) and configurable items. • Document changes to the configuration in the daily logs • Conduct a monthly audit of all configurations as per the requirements
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: OX.DH operates a Patch and Vulnerability Management Policy and Procedure in line with ISO27001 requirements.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: OX.DH operates a Patch and Vulnerability Management Policy and Procedure, which includes monitoring and compliance in line with ISO27001 requirements
• Incident management type: Supplier-defined controls
• Incident management approach: OX.DH operates a Security Incident Policy and Procedure in line with ISO27001 requirements

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: NHS Network (N3)

Social Value

• Fighting climate change:

  Fighting climate change

  We understand climate change is very important. OX.DH solutions have been designed to support the NHS transition to being paperless, provide patients and staff with the opportunity to engage in healthcare with the most appropriate digital tools for the job. As a digital health company our solutions are designed to offer patients and staff the opportunity to undertake activities outside of the hospital/clinical environment, therefore decreasing the need for travel and in turn reduce the carbon footprint and costs associated with travel and parking. ; As a 100% cloud native company all of our solutions were born in and remain within the Microsoft cloud environment therefore eliminating the need for high energy consuming servers, further decreasing the need for energy supply. ; We are efficient by design and take advantage of your existing infrastructure without adding another siloed solution with its own mountain of hardware as others might do. ; One of the reasons we have partnered with Microsoft is because they have a very strong green credentials, social conscience, and ethics.
• Covid-19 recovery:

  Covid-19 recovery

  The pandemic, for all the strain it has caused on the NHS has highlighted those digital technologies that play a significant part within the infrastructure and delivery of care in the NHS. During this time the NHS has acted quickly to ensure technologies were enabled to support the immediate need of patients to have access to the care at the time and place they needed it. We are now in a position to look to the long term of NHS digital transformation. ; The OX.DH suite of digital solutions has been designed to make the administrative framework needed to support the running of healthcare services easy and intuitive to use by patients, clinicians and admin teams. This enables faster adoption of digital infrastructure leading to increased efficiencies to support the backlog COVID has generated, thus facilitating recovery efforts.
• Tackling economic inequality:

  Tackling economic inequality

  OX.DH are providing high quality information and the same information to patients where interpreters can be added, we are democratising the information available. We are also facilitating the use of multi medias, such as written documents, videos and audio recordings (including the ability to upload recorded discussions, including those with interpreters present) therefore supporting the inequalities with health literacy, which is significant in tackling economic inequality. ; Presenting patients with the opportunity to engage in their health care remotely offers those on lower incomes, that cannot afford to travel access to care that may not have previously been possible. ; As a Microsoft Partner OX.DH is 100% cloud native developed and built on the Microsoft Azure stack, patients can utilise Microsoft Accessibility technology Accessibility Technology & Tools | Microsoft Accessibility that comprises of: ; • Real time subtitles - Live transcription ; • Translation of narrative (spoken word) to text visual on screen across a number of languages ; • Translation to different languages of narrative to text
• Equal opportunity:

  Equal opportunity

  The Office for national statistics Internet access - households and individuals - Office for National Statistics (ons.gov.uk) states that 96% of UK households have an internet connection with 87% utilising online shopping and 76% undertaking internet banking. When you look at the figures for healthcare there is a significant lack of uptake - 21% using the internet to book healthcare appointments, 15% using online health services, such as requesting prescriptions and only 8% using the internet to access personal health records. This is a complex issue with many reasons for this: perceived security of data, technology being available, ease of access and use. ; All OX.DH solutions, are browser and device agnostic, and low bandwidth consumption, and are consumer friendly, therefore by providing it we can hypothesise that it will lead to increased adoption which has been witnessed across may sectors during the pandemic. ; With this in mind, OX.DH has partnered with Microsoft to develop their healthcare infrastructure solutions, so interactions are easy and intuitive with all the built-in cyber security features as standard in addition to utilising the investment the NHS has made with Microsoft. We have developed solutions that are aligned to digital consumer experiences, therefore increasing adoption and use, leading to a more convenient experience for clinicians and patients. ; As a company we value diversity and equality because it makes us stronger. We are pleased to say that over 40% of our team are female and from diverse backgrounds.
• Wellbeing:

  Wellbeing

  OX.DH are working with NHS organisations to assess the impact of digital technologies on the patients and hospital systems, assessing whether patients are receiving the care they need without travelling to a physical hospital, the impact on the time spent by clinical staff on administrative processes linked to numerous clinical activities. As with all our solutions we aim to shorten the administrative processes associated with clinical activity, leading to reduced waiting times that frees up more time for the more complex cases as outliers need more time. This leads to better patient care and outcomes for patients. ; Feedback from patients gathered by OX.DH suggest that the ability to have access to remote clinical care is beneficial, particularly as they save time travelling, did not have to take time off work, was more convenient, look less time and enabled them to feel safe particularly during the pandemic. Furthermore, children and those with children have less disruption to schooling, hence contributing to wellbeing. ; We have a highly motivated team that is energetic and engaged with a shared passion to digitally transform healthcare with flexible remote working, a commitment to healthy living and work/life balance.

Pricing

• Price: £10 to £50 a unit
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at supplier@oxdh.health. Tell them what format you need. It will help if you say what assistive technology you use.