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ACUITY APPLIED LIMITED

Design Strategy

Acuity Applied Limited provides expert Service Design putting user needs first. We use GDS standards to define end-to-end user journeys and future-state service models. Our approach uses native Azure AI for data-driven insights to ensure accessibility, legislative compliance, and seamless digital transformation for impactful UK public sector services.

Features

  • • User-centred research to identify pain points and service needs.
  • • Designing end-to-end user journeys following GDS Service Standards.
  • • Development of future-state service blueprints and operating models.
  • • Prototyping and iterative testing to validate service concepts.
  • • Accessibility auditing to ensure inclusive digital service delivery.
  • • Alignment of business processes with cloud-native technical capabilities.
  • • Facilitating stakeholder workshops for service vision and alignment.
  • • Continuous service improvement based on live performance metrics.

Benefits

  • Improved citizen satisfaction through simplified, accessible digital journeys.
  • Reduced operational costs by streamlining inefficient manual processes.
  • Increased service adoption through evidence-based, user-led design.
  • De-risked delivery via early validation of service viability.
  • Guaranteed compliance with GDS Service Standards and legislation.
  • Enhanced internal capability through collaborative knowledge transfer.

Pricing

Service documents

Request an accessible format
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Framework

G-Cloud 15

Service ID

1 5 6 2 6 9 8 8 1 6 7 4 8 5 5

Contact

ACUITY APPLIED LIMITED K Ali
Telephone: 07773336668
Email: INFO@ACUITYAPPLIED.COM

About your service

Service categories

Cloud Support Services

Ongoing Support

  • Product support capabilities
  • Dispatch of service technicians and/or parts
  • End user training coordination
  • Other

Service scope

Service constraints
None

User support

Email or online ticketing support
Yes, at extra cost
Support response times
9 to 5 (UK time), Monday to Friday
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 AA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.2 AA
Web chat accessibility testing
JAWS, NVDA, VoiceOver (Mac/iOS)
Support levels
Support levels can be arranged prior to award of contract.
AI chatbot
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Developed Vetting (DV)

Pricing

Discount for educational organisations
No

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Trainee business architect £300.00 £150.00
Associate business architect £450.00 £225.00
Business architect £795.00 £400.00
Lead business architect £950.00 £475.00
Data architect
Role level UK Rate Offshore Rate
Data architect £845.00 £425.00
Senior data architect £925.00 £465.00
Chief data architect £1,150.00 £575.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £795.00 £400.00
Senior enterprise architect £950.00 £475.00
Lead enterprise architect £1,050.00 £525.00
Principal enterprise architect £1,150.00 £575.00
Network architect
Role level UK Rate Offshore Rate
Associate network architect £650.00 £225.00
Network architect £895.00 £450.00
Lead network architect £1,050.00 £525.00
Security architect
Role level UK Rate Offshore Rate
Security architect £1,150.00 £575.00
Lead security architect £1,050.00 £525.00
Principal security architect £1,150.00 £575.00
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £550.00 £275.00
Solution architect £795.00 £400.00
Senior solution architect £950.00 £475.00
Lead solution architect £1,050.00 £525.00
Principal solution architect £1,150.00 £575.00
Technical architect
Role level UK Rate Offshore Rate
Associate technical architect £550.00 £275.00
Technical architect £795.00 £400.00
Senior technical architect £950.00 £475.00
Lead technical architect £1,050.00 £525.00
Principal technical architect £1,150.00 £575.00

Chief digital and data roles

Chief data officer
Role level UK Rate Offshore Rate
Chief data officer £1,150.00 £575.00
Chief information security officer
Role level UK Rate Offshore Rate
Chief information security officer £1,150.00 £575.00
Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £1,150.00 £575.00

Cyber security roles

Cyber security audit and assurance
Role level UK Rate Offshore Rate
Lead cyber security audit and assurance £1,050.00 £625.00
Principal cyber security audit and assurance £1,150.00 £625.00
Cyber security governance and risk management
Role level UK Rate Offshore Rate
Associate cyber security governance and risk manager £550.00 £275.00
Lead cyber security governance and risk manager £1,050.00 £525.00
Principal cyber security governance and risk manager £1,150.00 £625.00
Cyber security monitoring
Role level UK Rate Offshore Rate
Associate cyber security monitoring £550.00 £275.00
Lead cyber security monitoring £1,050.00 £525.00
Principal cyber security monitoring £1,150.00 £575.00
Cyber security incident response
Role level UK Rate Offshore Rate
Associate cyber incident response £725.00 £365.00
Lead cyber security incident response £995.00 £498.00
Principal cyber security incident response £1,050.00 £525.00
Cyber security vulnerability management
Role level UK Rate Offshore Rate
Associate cyber security vulnerability management £550.00 £275.00
Lead cyber security vulnerability management £1,050.00 £525.00
Principal cyber security vulnerability management £1,150.00 £575.00
Cyber security digital forensics
Role level UK Rate Offshore Rate
Associate cyber security digital forensics £650.00 £325.00
Lead cyber security digital forensics £1,050.00 £625.00
Principal cyber security digital forensics £1,150.00 £575.00
Cyber security testing
Role level UK Rate Offshore Rate
Associate cyber security testing £550.00 £275.00
Lead cyber security penetration testing £1,050.00 £525.00
Principal cyber security testing £1,150.00 £575.00
Cyber security secure design
Role level UK Rate Offshore Rate
Associate cyber security secure systems architecture and design £550.00 £275.00
Lead cyber security secure systems architecture and design £1,050.00 £525.00
Principal cyber security secure systems architecture and design £1,150.00 £575.00

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Trainee analytics engineer £350.00 £175.00
Analytics engineer £695.00 £350.00
Senior analytics engineer £875.00 £440.00
Lead analytics engineer £1,050.00 £525.00
Head of analytics engineering £1,150.00 £625.00
Data analyst
Role level UK Rate Offshore Rate
Associate analyst £450.00 £225.00
Data analyst £550.00 £275.00
Senior data analyst £695.00 £350.00
Principal data analyst £845.00 £425.00
Data engineer
Role level UK Rate Offshore Rate
Data engineer £795.00 £400.00
Senior data engineer £995.00 £500.00
Lead data engineer £1,150.00 £575.00
Head of data engineering £1,050.00 £525.00
Data ethicist
Role level UK Rate Offshore Rate
Data ethics lead £1,050.00 £525.00
Head of data ethics £1,150.00 £675.00
Data governance manager
Role level UK Rate Offshore Rate
Data governance manager £795.00 £400.00
Lead data governance manager £950.00 £475.00
Head of data governance £1,150.00 £625.00
Data scientist
Role level UK Rate Offshore Rate
Trainee data scientist £350.00 £200.00
Associate data scientist £550.00 £275.00
Data scientist £795.00 £400.00
Principal data scientist £1,050.00 £625.00
Lead data scientist £1,050.00 £625.00
Head of data science £1,150.00 £725.00
Machine learning engineer
Role level UK Rate Offshore Rate
Senior machine learning engineer £1,050.00 £575.00
Lead machine learning engineer £1,150.00 £675.00
Performance analyst
Role level UK Rate Offshore Rate
Associate performance analyst £350.00 £175.00
Performance analyst £695.00 £350.00
Senior performance analyst £845.00 £425.00
Lead performance analyst £1,050.00 £525.00
Head of performance analysis £1,050.00 £525.00

IT operations roles

Application operations engineer
Role level UK Rate Offshore Rate
Associate application operations engineer £425.00 £215.00
Application operations engineer £650.00 £325.00
Senior application operations engineer £825.00 £415.00
Lead application operations engineer £1,050.00 £525.00
Principal application operations engineer £1,050.00 £525.00
Business relationship manager
Role level UK Rate Offshore Rate
Business relationship manager £695.00 £450.00
Senior business relationship manager £895.00 £575.00
Lead business relationship manager £995.00 £675.00
Change and release manager
Role level UK Rate Offshore Rate
Configuration analyst £425.00 £215.00
Change and release analyst £725.00 £365.00
Change and release manager £925.00 £465.00
Command and control centre manager
Role level UK Rate Offshore Rate
Operations analyst £450.00 £225.00
Senior operations analyst £995.00 £500.00
Operational control manager £1,050.00 £625.00
Head of command and control £1,150.00 £725.00
End user computing engineer
Role level UK Rate Offshore Rate
Associate end user computing engineer £450.00 £225.00
End user computing engineer £675.00 £340.00
Senior end user computing engineer £895.00 £450.00
Lead end user computing engineer £1,050.00 £575.00
Principal end user computing engineer £1,150.00 £675.00
IT service manager
Role level UK Rate Offshore Rate
IT service analyst £450.00 £225.00
IT service manager £795.00 £400.00
Senior IT service manager £995.00 £500.00
Head of IT service management £1,050.00 £725.00
Incident manager
Role level UK Rate Offshore Rate
Incident manager £725.00 £365.00
Major incident manager £1,150.00 £575.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Associate infrastructure engineer £495.00 £250.00
Infrastructure engineer £845.00 £425.00
Senior infrastructure engineer £995.00 £500.00
Lead infrastructure engineer £1,050.00 £525.00
Principal infrastructure engineer £1,150.00 £575.00
Infrastructure operations engineer
Role level UK Rate Offshore Rate
Associate infrastructure operations engineer £425.00 £215.00
Infrastructure operations engineer £695.00 £350.00
Senior infrastructure operations engineer £895.00 £450.00
Lead infrastructure operations engineer £1,050.00 £575.00
Principal infrastructure operations engineer £1,150.00 £675.00
Problem manager
Role level UK Rate Offshore Rate
Problem analyst £550.00 £265.00
Problem manager £695.00 £350.00
Service desk manager
Role level UK Rate Offshore Rate
Service desk analyst £550.00 £275.00
Senior service desk analyst £695.00 £350.00
Service desk manager £695.00 £350.00
Head of service desk £950.00 £475.00
Service transition manager
Role level UK Rate Offshore Rate
Service acceptance analyst £500.00 £250.00
Service readiness analyst £600.00 £370.00
Service transition manager £875.00 £440.00
Lead service transition manager £995.00 £500.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Trainee business analyst £350.00 £225.00
Junior business analyst £450.00 £275.00
Business analyst £695.00 £350.00
Senior business analyst £845.00 £425.00
Lead business analyst £950.00 £475.00
Head of business analysis £1,050.00 £525.00
Delivery manager
Role level UK Rate Offshore Rate
Associate delivery manager £450.00 £225.00
Delivery manager £695.00 £350.00
Senior delivery manager £845.00 £425.00
Head of (Agile) delivery management £1,050.00 £525.00
Digital portfolio manager
Role level UK Rate Offshore Rate
Digital portfolio analyst £550.00 £275.00
Digital portfolio manager £750.00 £375.00
Senior digital portfolio manager £900.00 £450.00
Head of portfolio £1,195.00 £600.00
Product manager
Role level UK Rate Offshore Rate
Associate product manager £450.00 £225.00
Product manager £550.00 £275.00
Senior product manager £695.00 £350.00
Lead product manager £950.00 £475.00
Head of product £1,150.00 £575.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £850.00 £425.00
Service owner
Role level UK Rate Offshore Rate
Service owner £850.00 £425.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
Tester (QAT) £695.00 £350.00
QAT analyst £695.00 £350.00
Senior QAT analyst £845.00 £425.00
Lead QAT analyst £950.00 £475.00
Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £650.00 £350.00
Test engineer £725.00 £365.00
Senior test engineer £875.00 £440.00
Lead test engineer £995.00 £500.00
Test manager
Role level UK Rate Offshore Rate
Test manager £850.00 £425.00
Head of test £1,150.00 £625.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
Apprentice DevOps engineer £450.00 £250.00
Junior DevOps engineer £650.00 £325.00
DevOps engineer £850.00 £425.00
Senior DevOps engineer £1,050.00 £525.00
Senior DevOps engineer - management £1,150.00 £600.00
Lead DevOps engineer £1,150.00 £600.00
Lead DevOps engineer - management £1,150.00 £600.00
Principal DevOps engineer £1,150.00 £600.00
Principal DevOps engineer - management £1,150.00 £600.00
Frontend developer
Role level UK Rate Offshore Rate
Apprentice frontend developer £350.00 £225.00
Junior frontend developer £550.00 £275.00
Frontend developer £695.00 £350.00
Senior frontend developer £845.00 £425.00
Lead frontend developer £995.00 £500.00
Head of frontend development £995.00 £500.00
Software developer
Role level UK Rate Offshore Rate
Apprentice developer £350.00 £225.00
Junior developer £550.00 £275.00
Developer £725.00 £365.00
Senior developer £875.00 £440.00
Senior developer - management £875.00 £440.00
Lead developer £995.00 £500.00
Lead developer - management £995.00 £500.00
Principal developer £995.00 £500.00
Principal developer - management £995.00 £500.00

User-centred design roles

Accessibility specialist
Role level UK Rate Offshore Rate
Junior accessibility specialist £450.00 £225.00
Accessibility specialist £695.00 £275.00
Senior accessibility specialist £845.00 £425.00
Head of accessibility £1,050.00 £525.00
Content designer
Role level UK Rate Offshore Rate
Associate content designer £450.00 £225.00
Junior content designer £550.00 £275.00
Content designer £695.00 £350.00
Senior content designer £845.00 £425.00
Lead content designer £950.00 £475.00
Head of content design £1,050.00 £525.00
Content strategist
Role level UK Rate Offshore Rate
Content strategist £845.00 £475.00
Graphic designer
Role level UK Rate Offshore Rate
Associate graphic designer £450.00 £225.00
Junior graphic designer £550.00 £275.00
Graphic designer £695.00 £350.00
Senior graphic designer £845.00 £425.00
Lead graphic designer £950.00 £475.00
Head of graphic design £1,050.00 £525.00
Interaction designer
Role level UK Rate Offshore Rate
Associate interaction designer £450.00 £225.00
Junior interaction designer £550.00 £275.00
Interaction designer £695.00 £350.00
Senior interaction designer £845.00 £425.00
Lead interaction designer £950.00 £475.00
Head of interaction design £1,050.00 £525.00
Service designer
Role level UK Rate Offshore Rate
Associate service designer £450.00 £225.00
Junior service designer £550.00 £275.00
Service designer £695.00 £350.00
Senior service designer £845.00 £475.00
Lead service designer £950.00 £475.00
Head of service design £1,050.00 £525.00
Technical writer
Role level UK Rate Offshore Rate
Technical writer £695.00 £350.00
Lead technical writer £845.00 £475.00
User researcher
Role level UK Rate Offshore Rate
Associate user researcher £395.00 £225.00
Junior user researcher £550.00 £275.00
User researcher £695.00 £350.00
Senior user researcher £845.00 £425.00
Lead user researcher £950.00 £475.00
Head of user research £1,050.00 £525.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
1827f07e-5aed-4568-a5cb-3a174bf1c9fc
Cyber essentials plus
Yes
Please provide your Cyber Essentials Plus Certificate Number
41489fcf-9d01-48b6-be28-053459d7e96e
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at INFO@ACUITYAPPLIED.COM. Tell them what format you need. It will help if you say what assistive technology you use.